))
Creating Amazing Client Service Delivery Experiences: Giving clients what they need, when they need it, the way they need it
Manage episode 407499001 series 3561227
Contenu fourni par Leanne Woff. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Leanne Woff ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
In this episode of The Audacious OBM podcast, Leanne discusses creating amazing client service delivery experiences. She emphasizes the importance of mapping out the delivery process, identifying communication needs, and considering client perceptions and feelings throughout the journey. Leanne suggests clear and purposeful communication, regular updates, and seeking client preferences for communication modes and frequency. She also encourages incorporating surprise and delight elements, personalization, and actively listening to clients' needs. The goal is to create an intentional and exceptional client experience.
53 episodes
Partager
