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505: The Importance of Empathy in Pet Care with Lori Holt
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How do you transition from a corporate job into full-time pet care? Lori Holt shares her journey from working in customer service to founding Stow Road Pet Sitters. She discusses the challenges of administrative tasks, the importance of empathy and trust in client relationships, and how her family plays a crucial role in her business. Lori also highlights the lessons learned from a dog bite incident that led to stricter client screening processes. Join us as we explore Lori's inspiring story of passion, growth, and dedication to exceptional pet care.
Main topics:
- Administrative Burden and Chamber Involvement
- Transition from Corporate to Pet Sitting
- Empathy and Customer Service Skills
- Family Involvement in Pet Care
- Overcoming Challenges and Business Growth
Main takeaway: One of my favorite things about my job is seeing the stress melt away from a client's face during a meet and greet when they realize their pet is in good hands.
About our guest:
Lori Holt is the owner of Stow Road Pet Sitters, LLC, a dog walking and pet care business based out of Marlborough, MA. Lori started out as a part-time pet sitter in 2021 and has since made this her full-time job. Lori offers daily dog walks, drop-in visits, half-day doggy daycare, poop scooping services, litter box maintenance, medication administration and overnight care. Additionally, she has recently dipped her toes into rehoming and adoption assistance services.
She is a rescue dog mom of 1 to her sweet ACD/Pit Mix Harley and a mom to three human children as well.
Links:
Facebook: https://www.facebook.com/stowroadpetsitters
Instagram: https://www.instagram.com/stowroadpetsitters
Give us a call! (636) 364-8260
Follow us on: Instagram, Facebook, Twitter
Email us at: feedback@petsitterconfessional.com
Full show notes and transcript
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National Association of Professional Pet Sitters
www.petsitters.org
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