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When customers never have to hold?
Manage episode 407193184 series 3558719
Contenu fourni par Amas Tenumah and Bob Furniss. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Amas Tenumah and Bob Furniss ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
You dial a 1800# and it tells you someone will hold your place in line and call you back when it is your turn? Is someone actually holding your place in line?
Key Quotes:
"It allows you to not have to listen to Michael Bolton sing “when a man loves a woman for the thirteenth time.” Or even worse, here the “your call is important to us” for the 25th time!"
"Yes it is lipstick on a pig- but I am not sure you want your pig to walk around all the time with lipstick on - instead, only use the lipstick for special occasions." - Bob
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