[SpotOn Series] Continuously Improving the Restaurant Experience With Anthony Valletta, President of bartaco

Top Business Leaders Show

Anthony Valletta is the President at bartaco, which currently has 26 locations across 12 states. As an executive, Anthony is an analytical and hands-on leader with a wealth of knowledge regarding all aspects of the business from quick-service restaurants and fine dining startups to corporate operations. His people development and leadership skills have enabled him to build high-performing industry-leading teams.

In this episode…

Guest experience is so important in the restaurant industry and it goes well beyond food quality. Restaurants can take many steps to drive customer experience — from making sure the servers are treated well to setting a desired vibe in the dining room or bar area — but what else can be done to ensure satisfaction?

According to Anthony Valletta, President of bartaco, his concept has recently adopted two new ways to enhance guest enjoyment. First, it has leaned into the use of QR codes which allow customers to not only see the menu but also order food and drinks and pay at their convenience. Second, Anthony says bartaco has kept its personal touch by creating a new position called a service leader, which is a hybrid of a server and a manager.

On this episode of the Top Business Leaders Show, Chad Franzen talks to Anthony Valletta, President of bartaco, about the restaurant experience for both customers and employees. Anthony discusses the importance of generating loyalty from guests and staff — as restaurant owners know, happy servers usually mean happy customers, so he shares what bartaco has done to maximize team members’ enjoyment of working at bartaco and keep them there for the long term.