#194 - Hospitality Meets Andrew Evers - IT (Tech) Adventures and Hospitality Hijinks

Hospitality Meets... with Phil Street

In the latest episode, Phil brings you an engaging and humour-infused conversation with Andrew Evers, the charismatic Group Director of IT for Rocco Forte Hotels. Grab your popcorn and settle in for an entertaining journey through technology mishaps, personal growth, and the evolving role of IT in hospitality.

Key Highlights:

1. Telephone Tales: Andrew welcomes Phil to the iconic Alexander Graham Bell suite at Brown's Hotel in London. Did you know this suite is named after the first telephone call made from (or to) the hotel? Imagine the chaos if they had mis plugged cables back then!

2. IT – Not Just Fixers Anymore: Andrew shares how the so-called IT department has metamorphosed into the all-encompassing technology team, interfacing directly with guests to enhance their experiences. Fixing glitches? That’s old news—we talk about making systems sing!

3. Cable Catastrophes and Overcoming IT Challenges: Enjoy a good laugh with Andrew as he recounts a technical issue involving a misplugged cable. Spoiler: the secret to resolving it is humour and a cool head. Think your IT issues were bad? Think again!

4. The Evolution of an Extroverted Techie: Busting the stereotype of the introverted IT guy, Andrew reflects on his journey from an ultra-social kid fascinated by technology to becoming the IT leader of a luxury hotel brand. No university? No problem! Perseverance, passion, and the knack for self-paced learning worked wonders.

5. Mid-Show Fun: Phil introduces the classic IT term “ID ten T error," which humorously spells out "idiot," bringing light-hearted banter and relatable chuckles. Ever heard of a "problem between the keyboard and the monitor"? The duo laughs over common IT troubleshooting clichés.

6. Balancing Old Charm with New Tech: Step into the architectural maze Andrew navigates while updating technology in historical hotels. How do you modernise without losing the charm? One careful step (and wire) at a time.

7. From Waste to Wonders: In a surprising career detour, Andrew briefly strayed into the world of waste management. Missing the chaos and creativity of hospitality, he eventually returned to where he belonged. Expect some quirky insights and real talk about finding one’s true calling.

8. Passion Over Papers: Andrew's story is a testament to rising through the ranks without formal qualifications. Phil lauds his achievements, and Andrew emphasises that passion and perseverance can trump traditional credentials—take notes, aspiring techies and hoteliers!

9. Crisis Management with Kindness: Andrew doesn’t shy away from discussing the difficult decisions he had to make during crises. His mantra was simple: protect your team and treat everyone with respect, even when the problems seem insurmountable.

10. Closing with Camaraderie: Both Phil and Andrew express their excitement for future advancements and growth. With shared hopes and laughs, this episode wraps up on a note of inspiration and camaraderie.

Whether you’re a technology enthusiast, hospitality professional, or a fan of amusing anecdotes, this episode brims with wit and wisdom. Tune in for a hearty mix of humour, heartfelt stories, and valuable insights straight from the trenches (and server rooms) of hospitality IT.

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The Guest

Andrew Evers works for Rocco Forte Hotels as their director of IT. He has worked in technology for 27 years and alongside hospitality since 2011.

Instagram - @technically_andy

LinkedIn - https://www.linkedin.com/in/andrew-evers-7087307

The Sponsor

Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.

RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.

It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.

Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil

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