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Pulling The Right Data - Ben Bryer - RevOps Rockstars - Episode #2
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Today’s guest is a great friend of OpFocus, who's worked in business operations the past eight years, across three companies. He has a passion for problem solving and removing barriers, and loves working with all facets of an organization to help them optimize their workflow. Let's welcome Ben Bryer, Vice President of Business Operations at Facet Wealth. In this episode Ben teaches us about the importance of properly generating data, managing beyond KPI’s, and why new sales reps should focus on interpersonal skills over technical skills.
Takeaways:
- When implementing new systems, you need to sell what you’re about to do before you do it.
- It’s really easy for organizations to blame the data or analysts, however, it's rarely either group at fault. Most commonly the issue lies in the system that is generating the data not being set up properly.
- RevOps goes beyond just sales and marketing. While sales and marketing may generate leads, customer support and service help keep them around.
- Technology for RevOps teams is getting more and more advanced. Programs like Chili Piper and Gong are making the jobs of RevOps easier.
- It’s important to communicate what your team does. Otherwise you become the team that when things go well no one knows what you do, but when things go wrong, everyone blames your team.
- If you are starting out on a RevOps team, don’t sweat the technical skills. Be communicative, curious, and collaborative.
- RevOps leaders need to manage beyond KPI’s. While hard metrics may be easier to track, they can often push down and stymie your team.
Quote of the Show:
- “Data doesn't just make itself to be wrong” - Ben Bryer
Links:
- LinkedIn: https://www.linkedin.com/in/benjamin-bryer-b027872/
- Website: https://facetwealth.com/
Ways to Tune In:
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