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Navigating HR Pitfalls & Elevating Team Performance in Residential Services with Ian Schotanus
Manage episode 438206531 series 3477538
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Discover how to safeguard your residential service business from common HR pitfalls and elevate your team’s performance. This week, we're joined by Ian Skotanis, a US Navy veteran and HR expert, who shares his unique journey into consulting and the specific challenges faced by companies sending employees into customers' homes. Ian’s deep dive into advanced vehicle policies, damage control, and proper compensation and timekeeping practices offers invaluable guidance for avoiding industry-specific risks and liabilities.
Effective communication and compliance are crucial in service-based businesses, but they’re often easier said than done. Ian provides expert advice on managing tensions between field workers and office staff, emphasizing the importance of OSHA safety requirements, well-defined roles, and up-to-date employee handbooks. Learn how ongoing training and accountability can foster a cohesive, customer-focused team, while flexible leadership can support brand consistency and overall performance.
Building a strong company culture starts with hiring the right people and setting clear expectations. Ian draws parallels to Disney’s rigorous training programs, stressing the balance between brand consistency and employee autonomy. Discover effective hiring practices that focus on character and mindset, and understand the nuances of at-will employment termination. With customized HR support tailored to state regulations, Ian’s insights equip small to mid-sized businesses with the tools to protect their brand and manage their teams effectively. Tune in for this comprehensive guide to overcoming HR and financial challenges in the residential service industry!
Go to https://www.thebigpictureconsulting.com/ to learn more!
Chapitres
1. Navigating Financial and HR Challenges (00:00:00)
2. Effective Communication and HR Compliance (00:09:06)
3. Building Strong Company Culture Through Accountability (00:16:02)
4. Effective Hiring Practices and Employee Retention (00:25:30)
5. Navigating at-Will Employment Termination (00:33:23)
112 episodes
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