#166 - “AI won’t replace people” Gabe Pinchev from FieldPulse Shares How Software Will Transform The Trades

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

AI is coming for everything—except FieldPulse, according to CEO Gabe Pinchev. In this episode, we chat about how FieldPulse is changing the game for home service businesses with an all-in-one CRM that actually understands what tradesmen need. We talk invoicing, scheduling, QuickBooks sync, dispatch tools, and why custom workflows make all the difference.
Plus, Gabe shares insights on his company’s Series B funding, why AI won’t be replacing SaaS (but will make it better), and what’s next for FieldPulse.

If you're running an HVAC, plumbing, electrical, or any other home service business and still juggling paper invoices, whiteboards, or excel spreadsheets, this episode is a must-listen.
HUGE THANK YOU TO FIELD PULSE

FieldPulse is a really awesome Field Service Management platform that helps you save hours every week and keep operations running smoothly. With features like scheduling, dispatching, invoicing, and reporting, it takes the headache out of managing the day-to-day.

If you're looking to streamline your ops, stay ahead of the competition, and focus on what really matters, FieldPulse is a game-changer.

👉 Book a Demo with FieldPulse to get 15% off the annual plan when you mention Owned and Operated.

SHOUT OUT TO SUPPLY HOUSE

Big shoutout to SupplyHouse.com for helping us meet our fast turnaround times. With 250,000+ SKUs across plumbing, HVAC, and electrical, they get us what we need—fast.

Their Trademaster program offers free shipping, returns, and discounts, all with no membership fee. Check them out at www.supplyhouse.com!

Episode Hosts: 🎤
John Wilson: @WilsonCompanies on X
Jack Carr: @TheHVACJack on X

Episode Guest:
Gabe Pinchev: On LinkedIn
Learn More About Field Pulse

Contact Owned and Operated:

• [e-mail]
• Visit the website for more information

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• John's YouTube Channel
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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

Chapitres

1. Introduction (00:00:00)

2. Introducing Gabe Pinchev (00:01:20)

3. Gabe's Background & Starting FieldPulse (00:02:19)

4. Creating a CRM for Home Services (00:03:20)

5. Overcoming Challenges (00:05:10)

6. Building a Successful Start-up (00:06:50)

7. Features of FieldPulse (00:09:15)

8. Fixing Industry Painpoints (00:13:20)

9. Core Features & Functionality (00:15:20)

10. Building an All-In-One CRM (00:17:35)

11. Software for Customer Support (00:19:20)

12. Securing Series B Funds (00:23:24)

13. Field Services Expansion (00:27:10)

14. Improving Software with AI (00:29:50)

15. Industry Investment & Emerging Trends (00:35:30)

16. Misc. Service Businesses (00:40:44)

17. Final Thoughts (00:45:00)