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232: Embracing Technology and Human Connection in Customer Experience with Vaishali Dialani

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Manage episode 424209485 series 1139796
Contenu fourni par Yanique Grant, Customer Experience Strategist, Entrepreneur, Yanique Grant, and Customer Experience Strategist. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Yanique Grant, Customer Experience Strategist, Entrepreneur, Yanique Grant, and Customer Experience Strategist ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.

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Vaishali Dialani is a multi-award-winning Customer Experience professional in the Middle East, has been recognized as a CXPA Emerging Leader, a finalist for CX Leader of the Year 2023, and has been ranked among the top CXMStars worldwide in both 2023 and 2024. She is a firm believer in the power of knowledge sharing to foster growth and awareness within the CX community.

With over eight years of experience as a data-savvy experienced designer, research specialists, and strategic change-maker, Vaishali passionately advocates for the integration of emotions and efficiency through customer experience research, product insights and communication. She currently serves as a Senior CX Strategist at Konabos, a consulting firm specializing in digital transformation.

Her commitment to knowledge sharing is evident through her involvement in podcasts, blogs, guest lectures, speaking engagements, and training programs. Additionally, she conducts leadership training workshops for professionals with low literacy levels, making a positive impact through collaborative efforts across diverse spheres.

  continue reading

139 episodes

Artwork
iconPartager
 
Manage episode 424209485 series 1139796
Contenu fourni par Yanique Grant, Customer Experience Strategist, Entrepreneur, Yanique Grant, and Customer Experience Strategist. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Yanique Grant, Customer Experience Strategist, Entrepreneur, Yanique Grant, and Customer Experience Strategist ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.

Send us a text

Vaishali Dialani is a multi-award-winning Customer Experience professional in the Middle East, has been recognized as a CXPA Emerging Leader, a finalist for CX Leader of the Year 2023, and has been ranked among the top CXMStars worldwide in both 2023 and 2024. She is a firm believer in the power of knowledge sharing to foster growth and awareness within the CX community.

With over eight years of experience as a data-savvy experienced designer, research specialists, and strategic change-maker, Vaishali passionately advocates for the integration of emotions and efficiency through customer experience research, product insights and communication. She currently serves as a Senior CX Strategist at Konabos, a consulting firm specializing in digital transformation.

Her commitment to knowledge sharing is evident through her involvement in podcasts, blogs, guest lectures, speaking engagements, and training programs. Additionally, she conducts leadership training workshops for professionals with low literacy levels, making a positive impact through collaborative efforts across diverse spheres.

  continue reading

139 episodes

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