The Moneycontrol Podcast is your daily source of business news, investment analysis and advice on stocks and the markets. Tune in to broaden your horizons with podcasts by journalists, experts and analysts giving you a head-start in the investment game.
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Keeping it Customer-Centered at Medibank with Olga Cuesta
MP3•Maison d'episode
Manage episode 207873933 series 2332059
Contenu fourni par Naked Ambition Podcast and Naked Ambition. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Naked Ambition Podcast and Naked Ambition ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
Olga is currently the Head of Customer Experience and Design at Medibank, a position she has held since April 2017. Prior to this role she was Human Centred Design practice manager at Nab Labs. In this episode Olga gives a deep and unique insight into how she has built her team and cemented their key role in the business (after the design team was disbanded a few years ago), how Medibank use multiple sources of 'live' data to drive better customer experience and deliver value for members, and her advice for driving grass-roots innovation. Olga passionate about the people side of innovation and on top of her in-house experience she brings an impressive list of qualifications includes an MBA from the London Business School, a Degree from London School of Economics and Political Science, she’s an NLP Practioner, an Agile scrum master, and has studied Design Thinking for Innovation at University of Virginia.
…
continue reading
41 episodes
MP3•Maison d'episode
Manage episode 207873933 series 2332059
Contenu fourni par Naked Ambition Podcast and Naked Ambition. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Naked Ambition Podcast and Naked Ambition ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
Olga is currently the Head of Customer Experience and Design at Medibank, a position she has held since April 2017. Prior to this role she was Human Centred Design practice manager at Nab Labs. In this episode Olga gives a deep and unique insight into how she has built her team and cemented their key role in the business (after the design team was disbanded a few years ago), how Medibank use multiple sources of 'live' data to drive better customer experience and deliver value for members, and her advice for driving grass-roots innovation. Olga passionate about the people side of innovation and on top of her in-house experience she brings an impressive list of qualifications includes an MBA from the London Business School, a Degree from London School of Economics and Political Science, she’s an NLP Practioner, an Agile scrum master, and has studied Design Thinking for Innovation at University of Virginia.
…
continue reading
41 episodes
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