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94. Curious about CX/Customer Service for Retailer Delivery/Pick-up Service w/Brendan Schema, Finance intern at Kroger Delivery
Manage episode 374318104 series 3490007
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🌽 This week on the @My Curious Colleague podcast…I’m CURIOUS about… Customer Service/CX in a Retailer’s Delivery/PIck-up channel. To help me... is my guest and colleague, @Brendan Schema, a Finance intern at Kroger Delivery and a standing Junior at @University of Michigan -Dearborn campus. To anyone who has leveraged Click & Collect/Pick up or ordered Home Delivery from their retailer - I for one have - will find this episode interesting…!
Podcasts links here:
🍎 Apple Podcast: https://podcasts.apple.com/us/podcast/my-curious-colleague/id1565590157
🦒Spotify: https://open.spotify.com/show/2NmNkE7c2qqPpnHI7mTais
Key highlights:
🛒 Robotic Revolution: Step into Kroger's Delivery thru the eyes of Brendan, where robots handle groceries delicately and maintain quality across temperature zones.
🛍️ Seamless Satisfaction: Hear about the customer-centric approach to grocery delivery, from precise substitutions to app-driven weather adjustments, all aimed at delivering a seamless experience.
🛒 User-Driven Innovation: Uncover the balance of technology and human touch, as Brendan highlights how customer feedback shapes everything from substitutions to delivery, ensuring exceptional customer service.
💜Brendan’s non-profit organization shout out goes to Forgotten Harvest. Kroger partners with organizations like Forgotten Harvest, sharing their commitment to addressing food insecurity. www.forgottenharvest.org. Appreciate Brendan sharing that one…
So… thank you Brendan for joining me on S4 Ep94 – Full Episode out now on the My Curious Colleague 🔍 #CPGCX podcast on your favorite podcast player.
As always, thank you for all for your support My Curious Colleagues…!
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#customerexperience #cpg #podcasting #krogerdelivery
💲Ad colleague (Liquid I.V.):
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