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84. Practical Leadership Tips from Carla Baynard, Long time CX Client Service Leader and Director, Client Services at Knipper Health
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Hello My Curious Colleagues. This week on the @My Curious Colleague Podcast (Ep#84) is my colleague @Carla Baynard. Carla has over 25 years creating strategic customer care solutions for the consumer-packaged goods, food and beverage, non-profit, healthcare, and pharmaceutical industries. Currently, Carla is a Director in Client Services at @Knipper Health.
We discuss leadership and the qualities of an effective leader. Among other topics, one of the most important transferable skillsacross industries is Leadership, according to Carla.
Carla also shared some fantastic insights on what it takes to be a successful leader using an acronym she created. Are you ready for it? L-L-I-I-F-F-T-T
· “L” The first attribute of a great leader is the ability to listen. Listening is crucial to understanding the needs of your team and clients. Learning is the second attribute. It's important for leaders to always seek knowledge and develop new skills. Taking the time to think, make plans, and focus on tasks at hand is also crucial to success.
· “I” Next up, we have inspiring your team. A great leader should inspire their team through encouragement and positive role modeling. Leaders also have the power to influence, so it's important to use that power for good and positively impact those around you.
· “F” The final two attributes are focus and fulfilling obligations. Leaders should always keep their eyes on the company's objectives and take steps to achieve them. Fulfilling promises and obligations is essential for building trust and credibility with team members and clients alike.
· “T” – We teach others and tell them our feedback.
Carla’s volunteer shout-out goes to the United Way, especially because they “have their tentacles in everything.” www.unitedway.org
#leadership #mycuriouscolleague #CPGCX #businesspodcasts
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