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What is Net Promoter Score? with Jennifer Batley, Batley Advisory
Manage episode 326015029 series 2995972
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In today’s episode, Allan and Lauren talk to Jennifer Batley, Founder of Batley Advisory. Jen answers the questions surrounding Net Promoter Score (NPS): What is NPS? Who should use NPS? How do you calculate NPS? How do you segment your customers for the survey? What is a detractor and what is a promoter?
Hear the answer to these questions and more in this week’s episode.
If you love learning about metrics, you’ll love MetricHQ, Klipfolio’s online resource for all-things metrics and KPIs: https://www.klipfolio.com/metrics/.
Metrics mentioned in this episode:
Net Promoter Score: https://www.klipfolio.com/metrics/product-management/net-promotor-score-nps
Churn: https://www.klipfolio.com/metrics/saas/logo-churn
Retention: https://www.klipfolio.com/metrics/saas/customer-retention-rate
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