The One Who Ignites Transformation With Measurable Innovation At ING Labs

Lost In Transformation

Our Host Sebastian Mueller, Co-Founder and COO of MING Labs, talks to our Guest for today, Suzanne Vos.
Suzanne is an Innovation Driver and PACE Coach with strong entrepreneurial roots. She worked at her family's business to head operations and product improvement, and joined ING in 2016 where she has been part of different client facing teams.
She was then offered to create a new business unit - ING Labs, that focuses on building partnerships and new tech-driven companies, that go beyond traditional banking products.
Suzanne is now driving innovation in Asia in the Wholesale Banking industry.

Chapitres

1. The One Who Ignites Transformation With Measurable Innovation At ING Labs (00:00:00)

2. What has Suzanne been doing so far? (00:01:34)

3. What is Suzanne primary focus in the transformation journey? (00:05:15)

4. What are the key methodologies Suzanne focuses on? (00:06:16)

5. How easy is to people to embrace the new mindsets? (00:07:31)

6. How hard is to get people to work in an agile way, out of their comfort zone? (00:08:43)

7. Are there tested methods which work well to get people into new behaviors? (00:09:53)

8. What is the vision of ING? (00:11:19)

9. Where do the challenges come from for the team? (00:13:49)

10. Are these teams co-located or globally distributed? (00:16:05)

11. What kind of commitment is possible during these projects? (00:19:28)

12. Do the teams work in a stage-gated process? (00:23:14)

13. What is special about digital transformation in banking? (00:29:08)

14. What kind of resistance does Suzanne face? (00:31:08)

15. How does Suzanne think about her own performance in terms of metrics? (00:34:38)

16. How many people like Suzanne are in the organization globally? (00:35:20)

17. How does Suzanne prioritize where to focus? (00:35:54)

18. What does Innovation mean to Suzanne? (00:36:41)

19. How to keep people aligned on the Innovation journey? (00:38:35)

20. What are the mistakes that people make along the way? (00:40:59)

21. What are the tips you would give yourself being on that journey? (00:43:11)