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Episode #12 - Communication
Manage episode 407411720 series 3560759
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The most important thing in communication is to hear what isn’t being said. ― Peter Drucker
Communication is the lifeline of any relationship – Elizabeth Bourgeret
Communication happens on the listener’s terms. –Thomas Erikson
Barriers:
For the sender these can include the message being unclear, indirect, untimely, or it contains distrating information. For the receiver they include distractions or selective attention, personal motives, or negative perceptions
Filters:
Interests, Vocabulary, Motives, Emotional State, Cultural Backgrounds, Assumptions, Experiences
Active Listening:
Acknowledging, Encouraging, Reflecting, Clarifying, Paraphrasing, Asking, Summarizing, Validating
Active Listening Blocks:
Comparing, Rehearsing, Judging, Identifying, Sparring, Derailing, Mind Reading, Filtering, Dreaming, Advising, Being Right, Placating
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