It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Ep 114: Customer Success Management, Nereyda Esparza, Customer Success Manager @Amazon Business
MP3•Maison d'episode
Manage episode 217665584 series 1037046
Contenu fourni par Learn Educate Discover and Sonali Mangal. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Learn Educate Discover and Sonali Mangal ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
Nereyda Espraza, Customer Success Manager at Amazon (Amazon Business), shares her insights on what working as a Customer Success Manager is like. CSM is a relatively new but up and coming function, found in a lot of tech companies today. Nereyda has a BA in Latin American Studies from Smith College, and M.Phil from University of Oxford. Some of the areas that Nereyda touches upon in this episode include: 1. Nereyda's background and career path 2. What is customer success management 3. Difference between customer success management and account management 4. How customer success is a relatively new role in tech 6. Example of a project Nereyda worked on as a CSM, and examples of activities Nereyda undertook on the project 7. Skills you need to do well in this function 8. Advice for interested candidates and recommended resources Thank you for listening!! Follow the show on Twitter @LED_Curator Website www.learneducatediscover.com/ Like us on FaceBook at www.facebook.com/learneducatediscover/ Email us at hello@learneducatediscover. We will reply!! Subscribe to the show on iTunes itunes.apple.com/us/podcast/learn…ver/id1049159321
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135 episodes
MP3•Maison d'episode
Manage episode 217665584 series 1037046
Contenu fourni par Learn Educate Discover and Sonali Mangal. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Learn Educate Discover and Sonali Mangal ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
Nereyda Espraza, Customer Success Manager at Amazon (Amazon Business), shares her insights on what working as a Customer Success Manager is like. CSM is a relatively new but up and coming function, found in a lot of tech companies today. Nereyda has a BA in Latin American Studies from Smith College, and M.Phil from University of Oxford. Some of the areas that Nereyda touches upon in this episode include: 1. Nereyda's background and career path 2. What is customer success management 3. Difference between customer success management and account management 4. How customer success is a relatively new role in tech 6. Example of a project Nereyda worked on as a CSM, and examples of activities Nereyda undertook on the project 7. Skills you need to do well in this function 8. Advice for interested candidates and recommended resources Thank you for listening!! Follow the show on Twitter @LED_Curator Website www.learneducatediscover.com/ Like us on FaceBook at www.facebook.com/learneducatediscover/ Email us at hello@learneducatediscover. We will reply!! Subscribe to the show on iTunes itunes.apple.com/us/podcast/learn…ver/id1049159321
…
continue reading
135 episodes
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