EP244: How To Do Cross Border Commerce Better, With Swap Commerce Head of Partnerships Cian Wright

Inside Commerce: Ecommerce Strategy, CX and Technology Podcast

Welcome to the latest episode of the Inside Commerce Podcast, your go-to source for innovative strategies to enhance your online retail business. In this episode, we explore the challenges of delivering cross-border ecommerce, featuring an interview with the experts at Swap Commerce.

Known for their market-leading returns platform, Swap Commerce now also helps merchants unlock new markets via their new cross border solution.

In this episode, Cian Wright explains how their services — DDP (Delivered Duty Paid) shipping, automatic tax remittance, and express customs clearance — streamline the complexities of international sales. We discuss the advantages of DDP shipping, which ensures that all duties and taxes are paid upfront, offering a seamless experience for customers and reducing unexpected costs at delivery.

An interesting insight is the benefit Swap Commerce provides to finance teams through the automatic clawback of duty on returns. This feature is crucial, as retailers often lose out when using merchant of record solutions that do not offer this functionality. By automatically reclaiming duties on returned items, Swap Commerce helps businesses maintain their profitability and operational efficiency.

Tune in to for advice on your cross-border ecommerce strategy, helping you expand globally while managing the financial intricacies of international trade.