It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
Contenu fourni par In The Know - A Customer Experience Podcast. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par In The Know - A Customer Experience Podcast ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
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#2: The Indicators of Quality Service Experience
Manage episode 173412386 series 1393299
Contenu fourni par In The Know - A Customer Experience Podcast. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par In The Know - A Customer Experience Podcast ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
What does quality really mean? On today's episode, we’re discussing what the factors of quality are in the service world. We’ll talk about Net Promoter Score, what “being on time” actually means, and we’re answering the general question "is faster always better." Get ready to dive into some data. I hope you enjoy listening as much as I enjoyed chatting with today’s guest Samantha Crowell Richard (twitter.com/SamCRichard). How to spread the love: Share the podcast with your coworkers | Subscribe | Review us | Follow us on twitter: Dispatch (twitter.com/dispatch_me) and Todd(twitter.com/todd_stew) Music: www.bensound.com & www.jamendo.com
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28 episodes
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Manage episode 173412386 series 1393299
Contenu fourni par In The Know - A Customer Experience Podcast. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par In The Know - A Customer Experience Podcast ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
What does quality really mean? On today's episode, we’re discussing what the factors of quality are in the service world. We’ll talk about Net Promoter Score, what “being on time” actually means, and we’re answering the general question "is faster always better." Get ready to dive into some data. I hope you enjoy listening as much as I enjoyed chatting with today’s guest Samantha Crowell Richard (twitter.com/SamCRichard). How to spread the love: Share the podcast with your coworkers | Subscribe | Review us | Follow us on twitter: Dispatch (twitter.com/dispatch_me) and Todd(twitter.com/todd_stew) Music: www.bensound.com & www.jamendo.com
…
continue reading
28 episodes
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Similaire à In The Know - A Dispatch Podcast
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
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…
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…
continue reading
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