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What Do You Know About Alert Fatigue? An Interview with John Robertson
Manage episode 431658934 series 2836702
“People try to talk about the technical user experience at too high of a level. You talk about alert fatigue and you kind of understand what alert fatigue is just by the name. Yeah, there’s a lot of alerts. But watching it in action is different.”
In this episode, Heidi interviews John about what he’s learned about designing for security analysts. We talk about:
- The importance of understanding user workflows. “Alert fatigue” is just a saying until you actually observe it in action.
- While trust is hard to measure, it’s critical for improving the security user experience.
- Practical tips on how to promote cross-disciplinary collaboration.
John Robertson is a researcher interested in the experience of technical users, especially those in cybersecurity. Recently his focus has been understanding workflows of Cybersecurity Analysts in Security Operations Centers.
47 episodes
Manage episode 431658934 series 2836702
“People try to talk about the technical user experience at too high of a level. You talk about alert fatigue and you kind of understand what alert fatigue is just by the name. Yeah, there’s a lot of alerts. But watching it in action is different.”
In this episode, Heidi interviews John about what he’s learned about designing for security analysts. We talk about:
- The importance of understanding user workflows. “Alert fatigue” is just a saying until you actually observe it in action.
- While trust is hard to measure, it’s critical for improving the security user experience.
- Practical tips on how to promote cross-disciplinary collaboration.
John Robertson is a researcher interested in the experience of technical users, especially those in cybersecurity. Recently his focus has been understanding workflows of Cybersecurity Analysts in Security Operations Centers.
47 episodes
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