Back to Basics and the Guest Experience w/ Claudia Meglin

Hospitable

On this episode of Hospitable we get back to the basics of hospitality… the guest experience.

We sit down with Claudia Meglin, Director at CMC Software and Global Director of Systems at Generator, as she shares her insights and experiences in using technology to enhance the guest journey. We discuss the challenges of connecting different systems and the importance of data privacy in the age of AI. Join us as we explore the future of hospitality and how technology can revolutionize the industry.

Claudia emphasizes the importance of experiencing a hotels operational processes and shares her passion for those "aha" moments when things click into place.

Tune in to hear more of Claudia’s journey + get back to basics of the hotel guest experience!

Don’t forget to subscribe and review.

Timestamps:

00:00:00 - Importance of Hotel Operations Insight

00:00:35 - Introduction of Guest Claudia Meglin

00:02:10 - Claudia's Career Journey in Hospitality

00:07:44 - Differences Between Boutique Brands and Big Chains

00:10:02 - Training and Empowering Hotel Staff

00:14:36 - Hospitality Trends for 2024

00:18:16 - Balancing Digital and Traditional Guest Experiences

00:22:31 - Back to Basics: Training for 2024

00:27:03 - Initiatives and Training Focus for 2024

00:30:49 - Evolution of Hotel Technology Post-COVID

00:33:39 - Seasonal Dynamics in Hospitality

00:35:12 - Anticipating AI's Practical Use in Hospitality

00:38:03 - Claudia's Connection with Omniboost

00:41:01 - Omniboost's Growth and Future Plans

00:42:42 - Closing Remarks and Contact Information

Connect:

• Omniboost: www.omniboost.com
• Rob Napoli: https://www.linkedin.com/in/robnap/
• Claudia Meglin : https://www.linkedin.com/in/claudia-meglin-377766a7/
• CMC Hospitality Software: https://www.linkedin.com/company/cmc-hospitality-software-ltd/
• Generator: https://staygenerator.com/

Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com