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Is the Luxury Service Experience On Life Support?
Manage episode 449113308 series 3614002
Contenu fourni par Ken Lucci & James Blain, Ken Lucci, and James Blain. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Ken Lucci & James Blain, Ken Lucci, and James Blain ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
A majority of corporate travelers believe customer service in the industry has drastically declined.
In this episode, Ken and James explore the importance of maintaining and elevating luxury service in the chauffeured transportation industry. They share insights on the importance of punctuality, presentation, and customer service excellence, highlighting real-world experiences and industry standards. In this episode, you'll learn:
• Why customers won't remember what you did, but rather how you made them feel.
• Examples of good and bad service in the chauffeured transportation industry.
• The three layers in the "pyramid of success" used in PAX Training's program.
• Why it's important to anticipating customer needs
• Why maintaining high standards post-pandemic is so challenging for operators.
• And much, much more...
Connect with Kenneth Lucci, Principle Analyst at Driving Transactions:
https://www.drivingtransactions.com/
Connect with James Blain, President at PAX Training:
https://paxtraining.com/
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