Andrea Goulet on Empathy as a Technical Skill

Great Women in Compliance

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In this Great Women in Compliance episode, Hemma visits Andrea Goulet, host of the Empathy in Tech podcast and one of the industry’s foremost experts on software team communication and collaboration. Andrea has developed a practical framework for teaching empathy as a technical skill for machines and humans through that work.

Highlights include a research-backed exploration into empathy as a technical skill, not just a psychic ability. Andrea reminds us that the most important first step for empathy is a pause and reappraisal, and she invites us to mirror the process by which we communicate through software: Collect, Connect, Communicate. In this way, she explains that every domain has a technical and human element. Given that empathy drives decision-making, Andrea shows how empathy, as a technical skill, is inextricably linked to ethical decision-making.

About Andrea:

Andrea Goulet is one of the software industry’s foremost experts on software team communication and collaboration. She has delivered keynotes and training worldwide and empowered over 75,000 people to create better software by approaching empathy as a technical skill.

Andrea served as the Co-Founder and CEO of Corgibytes, a software consultancy specializing in modernizing mission-critical software systems for over a decade. Her approach of using empathy to maintain healthy software systems and corporate culture has had an industry-wide impact. In 2017, LinkedIn named her one of the Top 10 People in Software Under 35, and her work has been featured in prominent industry publications.

Andrea is currently working on her first book, Empathy-Driven Software Development, through Pearson Publishing. She is the founder of the online community and podcast Empathy in Tech.

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