Inclusive User Experience with Oak Theory

Experience by Design

One of the central questions in experience design is how to not only engage the audience for whom we are designing, but also how do we best include them in the process of design. But such a statement can sound more like a platitude than an actual instruction. It is one thing to say “be inclusive”, but another to be truly inclusive. This can seem challenging when a designer’s remit can be to design something that is attractive to a broad audience. If we are trying to attract a broad audience, then how do we consider the needs of those who may exist outside of that.

Diversity, equity, and inclusion is not a catchphrase when it comes to design. It is something that designers should be considering when trying to do designs that are representative, inclusive, and just. Part of the work of being a good designer is not only to believe in this, but also to get clients and employers to believe in this as well.

Any design process is political in that decisions have to be made that can affect stakeholders. How research questions are posed, data collected, results processes, and conclusions acted upon, can all be impacted by power. Those who are making decisions can do so in ways that further marginalization or increase inclusion. Which way things go depends on the conversations had and the decisions made.

Veronica Shelton and Hannah Ryu started the UX/UI design company Oak Theory with this understanding, and a goal of making inclusive design a core part of the design process. They are “on a mission to enhance digital design by championing authenticity and inclusivity.”

But to do so without creativity and strategy is not going to result in outcomes that best serve clients and impactful designs. So Oak Theory bridges all these elements, working with some of the biggest clients like IBM, Google, Figma, Adobe, Salesforce, Sephora, Amazon Web Services, and many others.

We talk with Veronica and Hannah about their journey to founding Oak Theory. We discuss the importance of including diverse perspectives, the role that female leadership plays in their organization, and how to be representative of voices in their research.

Ultimately they stress the importance of inviting, talking, learning, and caring, because without doing so we cannot create design that matters.

Oak Theory - https://oaktheory.co

Veronica Shelton - https://www.linkedin.com/in/veronicashelton/

Hannah Ryu - https://www.linkedin.com/in/hannahryu/