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145. Transforming Healthcare - Proven Customer Experience Strategies | Miya Gray
Manage episode 439122626 series 2907625
Contenu fourni par Stacy Sherman and Doing CX Right®. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Stacy Sherman and Doing CX Right® ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
Is the healthcare system truly designed with patients at the center? In this episode, host Stacy Sherman and Maya Gray, Vice President of Global Customer Experience and Engagement at Pfizer, tackle the urgent issue of patient access. They explore how healthcare can improve by addressing barriers and designing systems that prioritize patient needs. From leveraging behavioral science to responsibly using AI, this conversation is filled with actionable strategies for enhancing patient experience. Whether you're in healthcare or another industry, you'll gain valuable insights on how to improve accessibility and create customer-centered experiences that drive real impact. Learn more at www.DoingCXRight.com
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Manage episode 439122626 series 2907625
Contenu fourni par Stacy Sherman and Doing CX Right®. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Stacy Sherman and Doing CX Right® ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
Is the healthcare system truly designed with patients at the center? In this episode, host Stacy Sherman and Maya Gray, Vice President of Global Customer Experience and Engagement at Pfizer, tackle the urgent issue of patient access. They explore how healthcare can improve by addressing barriers and designing systems that prioritize patient needs. From leveraging behavioral science to responsibly using AI, this conversation is filled with actionable strategies for enhancing patient experience. Whether you're in healthcare or another industry, you'll gain valuable insights on how to improve accessibility and create customer-centered experiences that drive real impact. Learn more at www.DoingCXRight.com
146 episodes
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