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CIO News | GoTo | Digital Dialogue Series Healthcare Segment | Shalby Limited | Raju Laik
Manage episode 361293190 series 3469201
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Raju Laik | Chief Information Officer | Shalby Limited & Triveni Rabindraraj | India Sales Head | GoTo in conversation with Afreen Khan | Head of Operations | CIO News Catch Raju Laik talking about his role as a CIO in the post-COVID era and how technology has been driving efficiency in the post-COVID era. He spoke about the demands of the IT infrastructure system, which include finding a remote support system with a holistic approach. He highlighted some tools, such as a talent tool and a ticketing tool that are a must for his organisation. He also said: "Post-pandemic, we are becoming more human by trying to make humans the centre before deciding about the technology for our industry." "We need to have the right talent tool that can resolve the queries and manage the expectations of the users." Triveni Rabindraraj also said: "Technology has taken centre stage. The biggest difference that we see is in the role of the CIO, which has become much more powerful and bigger." "These days, most of the decisions are based on the kind of IT infrastructure that we have to ensure that the business functions smoothly." #india #talent #covid #technology #sales #infrastructure #stage #business #CIO #ChiefInformationOfficer #ShalbyLimited #GoTo
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