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Post-Sale Priorities: Zen and the Art of Order Fulfillment (Webinar Replay)
Manage episode 457226129 series 3627130
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Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and ShipMonk
eCommerce is seeing a meteoric rise in demands amid the ongoing COVID-19 pandemic, as more consumers are turning to online purchases. As important as it is to make the sale, fulfillment, delivery, and follow-up are equally essential parts of building your brand. This can exponentially complicate order fulfillment logistics.
- The impact of the COVID-19 crisis on eCommerce, especially fulfillment
- How “best practices” for Refund and Return Policies can prevent chargebacks
- Leveraging customer service and support from 3PL partners for merchants
- How in package touches and inserts can help enhance the customer experience
- Merchant missteps in the fulfillment process that could trigger chargebacks
Webinar presentations by Jarrod Wright and Kathryn Andrews
100 episodes
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