It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
Contenu fourni par Business Jazz. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Business Jazz ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
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COMPLAINTS ARE GOOD FOR YOUR BUSINESS (S12 - E13)
Manage episode 278611990 series 1352973
Contenu fourni par Business Jazz. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Business Jazz ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
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Partager
Manage episode 278611990 series 1352973
Contenu fourni par Business Jazz. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Business Jazz ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
Paul O'Mahony does not have a "list of complaints" today. Overpowered by an in-box. "I'm worn down" is a way of disguising complaints, isn't it? _______________ Empathy. Releasing 1,500 hares. The sport of Coursing. Courses. _______________ Complaints are a sign of life. Complaints are a sign that people still have some a believe that the company might pay attention to them. Customer Complaint Box: AIB Allied Irish Bank - how Roger Overall complained to the Bank - and prepared himself to go to war. Algorithms deal with complaints from customers - except in special circumstances. What's the different between Venting & Complaining? ____________ "Toddler-rant" by Donald Trump. ____________ "I am disappointed in you" & "You have disappointed me" - the shocking power of 'disappointment".
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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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continue reading
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