26: Driving Change through Citizen Innovation

Bots and Beyond

Many of us have become familiar with the concept of citizen development. But we may not have heard of citizen innovation. Of course, we know innovation is a key driver of growth and an essential component for keeping up with the hyper pace of change. But do we understand how to encourage, nurture and sustain it? Our guest on this week’s episode of the ISG Bots & Beyond podcast believes that creating a culture that promotes employee-led innovation is a key driver of digital transformation.

Listen in as host Wayne Butterfield talks to Samuel Best, VP of Business Automation at GM Financial. Together they discuss the importance of empowering and enabling employees at all levels in an organization to innovate using technology. Best shares some experiences and lessons learned from his own automation journey. He also recommends listeners read this article on democratizing technology by Microsoft CEO Satya Nadella: Want a More Equitable Future? Empower Citizen Developers | WIRED (ampproject.org)