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Contenu fourni par Jonathan Green : Artificial Intelligence Expert and Author of ChatGPT Profits, Jonathan Green : Artificial Intelligence Expert, and Author of ChatGPT Profits. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Jonathan Green : Artificial Intelligence Expert and Author of ChatGPT Profits, Jonathan Green : Artificial Intelligence Expert, and Author of ChatGPT Profits ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
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Improving the Customer Experience with Stacy Sherman

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Manage episode 427858982 series 1252064
Contenu fourni par Jonathan Green : Artificial Intelligence Expert and Author of ChatGPT Profits, Jonathan Green : Artificial Intelligence Expert, and Author of ChatGPT Profits. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Jonathan Green : Artificial Intelligence Expert and Author of ChatGPT Profits, Jonathan Green : Artificial Intelligence Expert, and Author of ChatGPT Profits ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.

Welcome to the Artificial Intelligence Podcast with Jonathan Green! In this episode, we delve into how AI can enhance customer experience with our special guest, Stacy Sherman, a seasoned expert in customer experience (CX).

Stacy introduces the concept of CX, emphasizing its importance in creating positive interactions not just for customers but also for employees and other stakeholders. She discusses how thoughtful design and intentional customer journeys can significantly impact business success. Stacy shares her insights on the common mistakes businesses make in customer experience and offers practical advice on leveraging AI to improve customer interactions.

Notable Quotes:

  • “People don’t just buy on price alone. They buy based on experiences.” - [Stacy Sherman]
  • “How easy or difficult is it to do business with us? That effort score is crucial in understanding and improving customer experience.” - [Stacy Sherman]
  • “Saving money pennies now will cost you dollars in the long run.” - [Jonathan Green]
  • “People buy from people they trust. Evaluate how you show up in the world and what you are saying.” - [Stacy Sherman]

Stacy also highlights the importance of breaking down silos within organizations to ensure seamless customer experiences. She provides examples of how different departments’ goals can create friction and how cross-functional teams can work together to design and validate customer journeys effectively.

Connect with Stacy Sherman:

• Website: DoingCXRight.com

• LinkedIn: https://www.linkedin.com/in/stacysherman/

Connect with Jonathan Green

  continue reading

348 episodes

Artwork
iconPartager
 
Manage episode 427858982 series 1252064
Contenu fourni par Jonathan Green : Artificial Intelligence Expert and Author of ChatGPT Profits, Jonathan Green : Artificial Intelligence Expert, and Author of ChatGPT Profits. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Jonathan Green : Artificial Intelligence Expert and Author of ChatGPT Profits, Jonathan Green : Artificial Intelligence Expert, and Author of ChatGPT Profits ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.

Welcome to the Artificial Intelligence Podcast with Jonathan Green! In this episode, we delve into how AI can enhance customer experience with our special guest, Stacy Sherman, a seasoned expert in customer experience (CX).

Stacy introduces the concept of CX, emphasizing its importance in creating positive interactions not just for customers but also for employees and other stakeholders. She discusses how thoughtful design and intentional customer journeys can significantly impact business success. Stacy shares her insights on the common mistakes businesses make in customer experience and offers practical advice on leveraging AI to improve customer interactions.

Notable Quotes:

  • “People don’t just buy on price alone. They buy based on experiences.” - [Stacy Sherman]
  • “How easy or difficult is it to do business with us? That effort score is crucial in understanding and improving customer experience.” - [Stacy Sherman]
  • “Saving money pennies now will cost you dollars in the long run.” - [Jonathan Green]
  • “People buy from people they trust. Evaluate how you show up in the world and what you are saying.” - [Stacy Sherman]

Stacy also highlights the importance of breaking down silos within organizations to ensure seamless customer experiences. She provides examples of how different departments’ goals can create friction and how cross-functional teams can work together to design and validate customer journeys effectively.

Connect with Stacy Sherman:

• Website: DoingCXRight.com

• LinkedIn: https://www.linkedin.com/in/stacysherman/

Connect with Jonathan Green

  continue reading

348 episodes

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