Business English Podcast | Corporate Finance | Managing Late Payments & Having Flight Attendants

Arsenio's ESL Podcast

So, some of you may be confused by the title, but most businesses in the world fail because they have air traffic controllers and pilots in flight attendant positions.
As a flight attendant, although fake most of the time, they have the human connection. If you were to put a pilot in that same position, they would fail because they're very bad with people. Air Traffic Control officers? Beyond terrible...their goal is to get your from point a to point b safely. That's in. So, if you have a pilot, who lacks empathy, in a role that they shouldn't be, it could hurt your business.
In today's podcast, we will listen to a lady follow-up with late payments, and because she's not a flight attendant, she fails miserably and potentially loses out on customers with the attitude and carelessness she has.
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