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B2B Agility with Greg Kihlström™: MarTech, E-Commerce, & Customer Success
1 #65: Transforming CX with AI plus People, Processes, and Platforms, with John Durocher, Calix 23:03
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AiméAre your people, processes, and platforms delivering value or to drive better customer experiences, or are they—and your CX—disconnected and siloed? Agility requires a willingness to adapt and evolve, as well as a deep understanding of how customer trust is built (or broken) through simplicity, personalization, and empowered employees. Today, we're going to talk about how brands can transform their customer experience using AI-powered strategies. To help me discuss this topic, I'd like to welcome, John Durocher, Chief Customer Officer at Calix. About John Durocher John Durocher leads the award-winning Calix Customer Success organization as chief customer officer. In his previous role as executive vice president of customer success at Salesforce, he led the teams actively engaged with Salesforce global customers. Prior to joining Salesforce.com, Mr. Durocher spent 17 years with Accenture's financial services practice and has a solid track record of planning, and executing growth initiatives, and a passion for bringing innovative ideas to clients. Mr. Durocher is recognized as a thought-leader in Customer Relationship Management (CRM), authoring a number of papers and articles that have been published in industry and research publications. Mr. Durocher has also been actively involved in developing software solutions for the Financial Services Industry and is a patent holder on several that have been deployed globally. John Durocher on LinkedIn: https://www.linkedin.com/in/johndurocher/ Resources Calix: https://www.calix.com Don't miss Calix's ConneXions conference, October 18 – 21, 2025 at the Wynn Resort in Las Vegas. Learn more and register here: https://www.calix.com/events/connexions.html Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com "…
The Jewelry District
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A podcast by JCK magazine and JCKonline about industry news, trends, interviews, and more. Hosted by JCK editor-in-chief Victoria Gomelsky and news director Rob Bates.
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168 episodes
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Contenu fourni par JCK. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par JCK ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
A podcast by JCK magazine and JCKonline about industry news, trends, interviews, and more. Hosted by JCK editor-in-chief Victoria Gomelsky and news director Rob Bates.
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168 episodes
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The Jewelry District
1 Episode 157: Rolliefest, Tariffs, De Beers 24:12
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméIn this latest episode, JCK editor-in-chief Victoria Gomelsky and news director Rob Bates cover a highly exclusive watch collector event called Rolliefest, where guests don’t even find out where they’re meeting until just before. There, Victoria met passionate watch collectors, admired their highly unique timepieces, and even shared some of her own. Rob is watching the tariff space as he reports on a new exemption that gives the jewelry industry a much-needed—if minor—break. The hosts also discuss the ongoing sale of Anglo American’s majority stake in De Beers, and the mechanics of Botswana making a play for ownership. Title Sponsor: Nivoda ( nivoda.com ) Sponsor: De Beers ( adiamondisforever.com )…
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1 Episode 156: Live From Converge 28:16
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméIn this week’s episode, JCK editor-in-chief Victoria Gomelsky and news director Rob Bates share interviews they did live at Converge—a combination of AGS Conclave and GIA Symposium at GIA’s campus in Carlsbad, California. They checked in with Elyssa Jenkins-Pérez, Katherine Bodoh, Elizabeth Gibson, Georgie Gleim, Sara Murphy, Elizabeth West, Pinny Gniwisch, and Terry Chandler. They get these experts’ points of view on a gamut of topics: trends they’re stocking up on for the holidays; how the industry is handling lab-grown diamonds; the benefits and drawbacks of AI; and key takeaways from the packed agenda of professional development and education offered. Follow along with our Q&As to be a fly on the wall at the event or if you attended, check in with fellow jewelry industry professionals. Sponsor: Jewelers Mutual ( assetprotection@jminsure.com )…
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1 Episode 155: Guest Scott Guginsky 25:28
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméJCK editor-in-chief Victoria Gomelsky and news director Rob Bates sit down with Scott Guginsky, executive vice president of Jewelers Security Alliance (JSA), a non-profit trade association dedicated to battling jewelry crime. Scott, a decorated former NYPD detective sergeant, brings listeners up to speed on the latest high-tech robberies and a recent rash of smash-and-grabs. He offers advice on how to protect yourself, your team, and your livelihood. Do: Get insurance. Don’t: Fight back during a robbery. Sponsor: Jewelers Mutual ( jewelersmutual.com )…
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The Jewelry District
1 Episode 154: Tariffs, American Watchmaking Revival, Executive Shuffle 25:48
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméIn this week’s episode, JCK editor-in-chief Victoria Gomelsky and news director Rob Bates discuss the fallout from steep new tariffs imposed on India, the likely short- and long-term effects on the watch market from tariffs on Swiss exports, and the constant shuffle those in the jewelry industry face as they attempt to navigate the administration’s ever-shifting tariff policy. Next, Victoria updates listeners on an exciting resurgence in American watchmaking. Rob and Victoria close the podcast with a report on changes at the top levels of Ben Bridge and Kendra Scott. Sponsor: Nivoda ( nivoda.com )…
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1 Episode 153: Guest Andy Koehn 24:47
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméIn this week’s episode, JCK editor-in-chief Victoria Gomelsky and news director Rob Bates talk with Andy Koehn, owner of Wisconsin-based family jeweler Koehn & Koehn Jewelers . The veteran retailer and diehard classic rock fan shares his philosophy on how a store is like a stage, and its staff is like a band. (Even Mick Jagger relies on discipline and preparation to keep Rolling Stones fans coming back.) Like Rob, Andy is a writer in his spare time. He brings listeners up to speed on his new, no-b.s. ring-buying guide for guys and share some clever insights on what the diamond market needs now. Sponsor: Nivoda ( nivoda.com )…
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1 Episode 152: Natural Diamond Council, High Jewelry Designs 24:27
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméIn this week’s episode, JCK editor-in-chief Victoria Gomelsky and news director Rob Bates discuss outgoing Natural Diamond Council president David Kellie’s legacy and the challenges ahead for the NDC. Victoria reports on several exquisite new pieces from the high jewelry world, including a million-dollar Mellerio necklace inspired by Marie Antoinette and Boucheron’s ghostly albino thistles, remarkable for their delicacy and the incorporation of nontraditional materials. Finally, Rob reveals the inspiration for his newest mystery novel, Making a Killing in Diamonds . Sponsor: Jewelers Mutual ( jewelersmutual.com/solutions )…
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1 Episode 151: Guest Beth Hutchens 27:33
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméIn this week’s episode, JCK editor-in-chief Victoria Gomelsky and news director Rob Bates talk with Beth Hutchens, founder and creative director of FoundRae . Beth explains how growing up on the Mexican border instilled a deep appreciation for mysticism in her at an early age, and how this guides her design aesthetic. She shares her strategies for navigating challenging times, dealing with copycats, and coping with soaring gold prices. Finally, she touches on the importance of brick-and-mortar retail and her commitment to supporting freedom of expression. Sponsor: Jewelers Mutual ( jewelersmutual.com/solutions )…
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1 Episode 150: Trends and Takeaways From the JCK Show 24:02
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméIn this week’s episode, JCK editor-in-chief Victoria Gomelsky and news director Rob Bates share their thoughts and observations from the 2025 JCK Show. The hosts discuss the overall mood (upbeat), style trends (bold gold!), and their favorite highlights (the people!) from this year’s annual event in Vegas. Both always come away learning something new from the education offered. Victoria covers takeaways from a panel on the preowned watch market while Rob offers insights into the diamond industry from President Boko of Botswana, the De Beers breakfast, and the World Federation of Diamond Bourses event which he attended shortly after the show. Sponsor: Jewelers Mutual ( jewelersmutual.com/solutions )…
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1 Episode 149: Live From The JCK Show 45:14
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméIn this week’s episode, JCK editor-in-chief Victoria Gomelsky and news director Rob Bates share interviews they did live on the 2025 JCK Show floor. They checked in with Cathy Calhoun, Rebecca Foerster, Marie-Claire Daveu, Minister Bogolo Kenewendo and other industry professionals , about the state of natural diamonds, gold prices, consumer trends and more. Sponsor: IGI ( igi.org/education )…
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1 Episode 148: 2025 JCK Show Preview 23:12
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméJCK editor-in-chief Victoria Gomelsky and news director Rob Bates discuss Victoria’s recent trip to Paris as a guest of Japanese watchmaker Credor to celebrate the brand’s update on a classic Gérald Genta timepiece from 1979. Next, the pair gear up for JCK Las Vegas by highlighting some of the exciting events on their show agenda, from Rob moderating an expert panel on cybercrime and security to Victoria reporting on emerging jewelry trends from the show floor. Other highpoints on the lineup include a keynote speech from Disney’s former head of innovation and live performances by Jason Derulo and Snoop Dogg. Sponsored by IGI: igi.org/education…
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1 Episode 147: Guest Marc Bridge 30:44
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméJCK editor-in-chief Victoria Gomelsky and news director Rob Bates talk with Marc Bridge, CEO and founder of online jewelry platform At Present. A fifth-generation scion of the Ben Bridge family, Marc describes a life in the industry that began with cleaning jewelry cases as soon as he was tall enough to reach them, included a memorable cross-country trip to deliver homemade cookies to Warren Buffett, and spanned decades as a problem solver for the family firm. He urges the industry to sharpen its storytelling skills in order to deepen consumers’ appreciation for gems and explains his role as matchmaker through At Present, connecting jewelry lovers who crave unique pieces with the artisans who create them. Presenting sponsor: IGI ( i gi.org/education ) Sponsor: Nivoda ( nivoda.com )…
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The Jewelry District
1 Interview with GIA’s Susan Jacques 37:47
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméOn The Jewelry District ’s second video podcast, JCK editor-in-chief Victoria Gomelsky and news director Rob Bates interview Susan Jacques, outgoing president and CEO of GIA. Susan recounts her fascinating journey from growing up in Africa to a life-changing GIA course to an unlikely move to Omaha, where she helmed Borsheims and reported to Berkshire Hathaway CEO Warren Buffett. She even spent a day behind the counter with the billionaire investor. Susan also discusses GIA’s mission, her decision to retire, what the industry must do to avoid a crisis of consumer confidence in diamonds, and the upcoming AGS/GIA Converge conference. Watch here: https://youtube.com/watch?v=MGxfPtfKj_I…
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1 Episode 146: Rising Gold Prices, Tariff Questions 26:29
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméJCK editor-in-chief Victoria Gomelsky and news director Rob Bates explore the ramifications of the staggering rise in gold prices and share a strategy jewelers can use to offer gold at more palatable prices. (Hint: Think vintage.) Next, the conversation turns to tariffs. What’s ahead? What’s the best way to navigate it? Jewelers learned to pivot during the pandemic, and that agility will help them weather today’s volatile times, Rob and Victoria predict. They wrap up the conversation with a preview of what to expect when JCK Las Vegas kicks off in June. Presenting sponsor: IGI ( igi.org/education ) Sponsor: Nivoda ( nivoda.com )…
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1 Episode 145: Watches and Wonders, Tariffs 24:03
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméIn this week’s episode, JCK editor-in-chief Victoria Gomelsky and news director Rob Bates Victoria discuss highlights from Watches and Wonders, including a Bremont relaunch, new Bulgari pieces, and Rolex’s first new collection in 13 years. “Rolex has really thrown down the gauntlet,” with its new Dynapulse escapement, Victoria reports. Next, the pair analyze the effect the U.S. administration’s initial tariff announcements had on the jewelry industry (confusion and worry) and offer some perspective on what may lie ahead in a time of rapid change and continuing uncertainty. Presenting sponsor: IGI ( i gi.org/education ) Sponsor: Nivoda ( nivoda.com )…
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In The Jewelry District’s first-ever video podcast, JCK editor-in-chief Victoria Gomelsky and news director Rob Bates sit down with JCK managing editor Melissa Rose Bernardo to discuss buzzworthy trends in categories from colored stones to diamonds. With JCK Las Vegas opening on June 6 and Luxury on June 4, it’s the ideal time to catch up on the latest looks, from creative new gold and pearl earrings to Mocha Mousse gems and Guatemalan jade. JCK’s experts also analyze what surging gold prices mean for retailers and designers and share a silver lining of tumultuous times—jewelry as an emotional support purchase. Watch here: https://youtube.com/watch?v=LymEiIA_QIU…
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1 Episode 144: Guest J.K. Symancyk 29:50
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméJCK editor-in-chief Victoria Gomelsky and news director Rob Bates talk with J.K. Symancyk, CEO of Signet Jewelers. J.K. shares his beginnings, from a theater major and aspiring lawyer to specialty retailer mogul, and what customers of sporting goods and pet supply stores have in common with jewelry store shoppers (which is actually much more than you might think!). The hosts and J.K. also dive into the details of Signet’s new strategy, “grow brand love,” what it means for Signet’s big three brands, Jared, Kay and Zales, the importance of the shift from banners to brands, differentiating the lab-grown and natural diamond categories, and the ever-evolving future of brick-and-mortar stores. Presenting Sponsor: IGI (igi.org/education) Sponsor: Nivoda ( nivoda.com )…
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1 Episode 143: 24 Karat Weekend, Tariffs, Lab-Grown Diamonds, Rolex 26:03
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméJCK editor-in-chief Victoria Gomelsky and news director Rob Bates recap highlights from NYC Jewelry Week, including takeaways from The Plumb Club’s Symposium ’25 that leaders everywhere can apply to help their businesses succeed. Rob brings listeners up to speed on how the ever-changing tariff news could impact the jewelry industry and shares emerging trends from the diamond market. Finally, Victoria discusses the most-talked-about rumors and reports from the watch world, including acquisitions, major management shifts shaking up the top players, and buzz about a potential new line from Rolex. Sponsored by IGI: igi.org/education…
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1 Episode 142: Tucson Show, De Beers, Signet, Audemars Piguet 24:28
24:28 Lire Plus Tard Lire Plus Tard Des listes J'aime Aimé24:28
Lire Plus Tard Lire Plus Tard Des listes J'aime AiméOn this week’s episode, JCK editor-in-chief Victoria Gomelsky and news director Rob Bates discuss highlights from the colored gem shows in Tucson, where designers were buzzing over Guatemalan jade. Rob updates listeners on big news from De Beers, which sealed a 10-year deal with Botswana and saw its value written down significantly. In other news, one of Signet’s largest shareholders has called for a sale of the company. Rob offers insights into the factors driving these headline-making stories. Finally, Victoria reports on the state of the Swiss watch industry as Audemars Piguet marks its 150th anniversary. Sponsored by IGI: igi.org/education…
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1 Episode 141: Guest John Green 27:16
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméJCK editor-in-chief Victoria Gomelsky and news director Rob Bates interview John Green, president and CEO of Lux Bond & Green , a fifth-generation family-owned jewelry store based in Connecticut. John, winner of the 2025 Gem Award for Lifetime Achievement, recounts the story of a 127-year retailing tradition in his family. He also offers insights into noteworthy trends he's seeing on the sales floor. Sponsored by IGI: igi.org…
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1 Episode 140: LVMH Watch Week, Tiffany, Tucson, Bernie Robbins 26:17
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméJCK editor-in-chief Victoria Gomelsky and news director Rob Bates discuss LVMH’s recent annual Watch Week in New York City. Highlights include Tiffany’s dazzling 13-foot Bird on a Rock sculpture, cutting-edge clocks in the shape of cars and grenades from L’Epée, and a mini miracle—a tiny mechanical Bulgari Serpenti watch. Next, Victoria and Rob share some perspective on recent reports about trouble at LVMH and downturns in the Swiss watch market. Finally, the pair honor a jeweler with a heart of gold, the late Harvey Rovinsky of Bernie Robbins. Sponsored by IGI: igi.org…
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1 Episode 139: Guests Richard and Billie Hughes 25:26
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméJCK editor-in-chief Victoria Gomelsky and news director Rob Bates interview our first-ever father-daughter guest duo, Richard “Dick” Hughes and Billie Hughes, co-founders of Lotus Gemology, a full-service colored gemstone testing lab based in Bangkok. The pair give listeners an insider’s guide to the complex world of colored stones. Why is describing faceted color gemstones “pure hell”? (“It’s like trying to describe the wind,” in Dick’s words.) How do experts really detect treated stones? Bonus: Find out how you can learn more from these experts in Tucson. Sponsored by IGI: igi.org…
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1 Episode 138: Holiday Sales, Gold Prices, 2025 Color and Design Trends 22:57
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméVictoria Gomelsky and Rob Bates discuss recent holiday sales results and weigh in on what 2025 may bring for jewelers as a new administration takes office, tariffs loom on the horizon, and gold prices remain high. Also discussed is the latest news from De Beers after a less-than-banner year, Rob’s upcoming mystery novel (the final installment of his Diamond District series), and how factors such as Pantone’s Color of the Year and the Year of the Snake may—or may not—impact jewelry design. Sponsored by IGI: igi.org…
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1 Episode 137: Guest Ian Smillie 28:47
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméVictoria Gomelsky and Rob Bates talk with veteran human rights activist and author Ian Smillie, one of the architects of the Kimberley Process. Ian’s unlikely career began when he volunteered to teach high school in Sierra Leone more than 50 years ago and led him to become one of the leading advocates for ending the blood diamond trade. Ian discusses his quest to improve life for artisanal miners, the threats they face from the rise of lab-grown stones, and his new memoir on a life dedicated to combatting global poverty. Sponsored by Tracr: tracr.com…
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1 Episode 136: Holiday Outlook, Botswana and De Beers, Horology’s Oscars 23:37
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméOn this week’s episode, JCK editor-in-chief Victoria Gomelsky and news director Rob Bates discuss potential ramifications of Botswana’s regime change for De Beers and American jewelers. Next, Victoria recounts her adventures in Geneva, where she was a juror for the Grand Prix de Horlogerie de Genève (GPHG), the world’s most prestigious watchmaking competition. Finally, the pair shed light on what to expect this holiday sales season—and in the year ahead. Hint: buckle your seatbelt. Sponsored by Tracr: tracr.com…
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On this week’s episode, JCK editor-in-chief Victoria Gomelsky and news director Rob Bates catch up with Brooklyn-based designer Bliss Lau, who channels her Hawaiian upbringing, part Chinese heritage, and innovative artistry into her self-titled fine jewelry collections. Bliss discusses early career challenges, including a low point when an A-lister attempted to appropriate her designs and a career-changing highpoint when Beyoncé wore one of her pieces. She explains her ethics-first approach to sourcing and highlights her latest collection celebrating Mayan jade. BONUS: Hear a special sponsored mini interview with Howard Stone from Jewelers Mutual, who covers ways to protect your staff and store during the holiday buying season. Presenting sponsor: Tracr Sponsor: Jewelers Mutual…
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1 Episode 134: Patek Philippe Cubitus, De Beers-Signet Ad, Roberto Coin 24:25
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméVictoria Gomelsky and Rob Bates delve into the launch of Patek Philippe’s Cubitus Collection. Victoria shares insight into the revered brand’s vision for its new timepieces. Next, Rob explains the philosophy behind a moving new ad campaign by De Beers and Signet for natural diamonds. Finally, Victoria reports on a visit to Roberto Coin in Vicenza, replete with kilos of gold and a masquerade ball. Sponsored by Tracr: tracr.com…
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1 Episode 133: Guest Stephanie Gottlieb 33:23
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméOn this week’s episode, JCK editor-in-chief Victoria Gomelsky and news director Rob Bates sit down with Stephanie Gottlieb, founder and creator of Stephanie Gottlieb Fine Jewelry, to hear how she built her business by tapping into the power of social media, what’s ahead for the brand, why she’s passionate about natural diamonds, and her picks for holiday bestsellers. BONUS: Hear a special sponsored mini interview with Jewelers Mutual Information Security Offer Grant Hansen about the most common cybercrimes and provides security tips to help jewelers avoid them. Presenting Sponsor: Tracr Sponsor: Jewelers Mutual…
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1 Episode 132: Signet CEO Change, Independent Watchmakers 23:18
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Lire Plus Tard Lire Plus Tard Des listes J'aime AiméOn this week’s episode, JCK editor-in-chief Victoria Gomelsky and news director Rob Bates discuss Signet CEO Gina Drosos’ impending retirement, reflect on her successes over the past seven years, and speculate on what’s ahead for new CEO J.C. Symancyk. Next, the conversation turns to Victoria’s recent New York Times report on the coming-of-age of independent watchmakers. These once-struggling fringe creatives are having a mainstream moment, partnering with major players in the luxury sector and seeing their pieces sell at auction for over a million dollars. Sponsored by Tracr: tracr.com…
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1 Episode 131: Guest Julia Hackman Chafé 34:12
34:12 Lire Plus Tard Lire Plus Tard Des listes J'aime Aimé34:12
Lire Plus Tard Lire Plus Tard Des listes J'aime AiméOn this week's episode, JCK editor-in-chief Victoria Gomelsky and news director Rob Bates talk with Julia Hackman Chafé, social media manager at Intercolor USA. And hear a special sponsored mini interview with Howard Stone from Jewelers Mutual, who talks store security and loss prevention. Presenting Sponsor: Tracr Sponsor: Jewelers Mutual…
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The Jewelry District
1 Episode 130: Montana Sapphire Mine Visit; Lab-Grown Diamond Market Consolidates 24:37
24:37 Lire Plus Tard Lire Plus Tard Des listes J'aime Aimé24:37
Lire Plus Tard Lire Plus Tard Des listes J'aime AiméJCK editor-in-chief Victoria Gomelsky and news director Rob Bates talk Victoria’s tour of a Montana sapphire mine and some consolidation occurring in the lab-grown diamond industry. Sponsored by Tracr: tracr.com
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The Jewelry District
1 Episode 129: Guest Greg Verras 28:45
28:45 Lire Plus Tard Lire Plus Tard Des listes J'aime Aimé28:45
Lire Plus Tard Lire Plus Tard Des listes J'aime AiméJCK editor-in-chief Victoria Gomelsky and news director Rob Bates talk with Greg Verras, watch design director for Shinola, a Motor City icon beloved for its “built in Detroit” timepieces. Greg shares his unlikely journey from a skateboard startup in his garage to high-end watch designer. He touches on what inspires new Shinola timepieces and collections, the hallmarks that make them uniquely American (casual accessibility meets heirloom quality), the wisdom of approaching new trends with care and caution, and the power of storytelling to sell product. Sponsored by Tracr: tracr.com…
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The Jewelry District
1 Episode 128: LVMH at Olympics, Tiffany's Travails, Travel Retail, Hodinkee 25:10
25:10 Lire Plus Tard Lire Plus Tard Des listes J'aime Aimé25:10
Lire Plus Tard Lire Plus Tard Des listes J'aime AiméOn this week’s episode, JCK editor-in-chief Victoria Gomelsky and news director Rob Bates question whether the Paris Olympics suffered from overbranding and ponder what it means for future games, before discussing recent missteps at Tiffany & Co. and a flurry of C-suite changes at luxury watch brands. Next, Victoria explains how and why jewelry brands are tapping into the travel boom with shops in airports and aboard cruise ships. Finally, Rob brings listeners up to speed on Hodinkee’s return to its roots as a watch blog and the factors that prompted it. Sponsored by Tracr: tracr.com…
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The Jewelry District
1 Episode 127: Guest Constance Polamalu 32:04
32:04 Lire Plus Tard Lire Plus Tard Des listes J'aime Aimé32:04
Lire Plus Tard Lire Plus Tard Des listes J'aime AiméVictoria Gomelsky and Rob Bates speak with Constance Polamalu, Chief Operating Officer of Zachary’s Jewelers, as well as the owner and founder of both Bloomstone Jewelers and Birthright Foundry. Constance shares her unique entrance into the jewelry industry, as well as the facets of each of her different businesses, from lab-grown diamonds to pieces that represent her American Samoa culture. She also offers insights into selling and interacting with different generations and clientele depending on what jewelry they are looking for. Sponsored by Tracr: tracr.com…
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The Jewelry District
1 Episode 126: John Mayer, Russian Sanctions, Richemont, Saks and Neiman, JVC 26:45
26:45 Lire Plus Tard Lire Plus Tard Des listes J'aime Aimé26:45
Lire Plus Tard Lire Plus Tard Des listes J'aime AiméOn this week’s episode, JCK editor-in-chief Victoria Gomelsky and news director Rob Bates talk about celebrity watch collectors and investors, such as John Mayer and Jay-Z, and discuss the new Russian sanctions on diamonds that the G7 council is looking to put in place. As well, there are big changes happening at Richemont, with many of the top executives playing musical chairs, and the Saks-Neiman Marcus merger being spearheaded by Richard Baker with Amazon as an investor, raising eyebrows and leading to discussion about other “e-tailers.” Sponsored by Tracr: tracr.com…
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The Jewelry District
1 Episode 125: Guest Pippa Small 26:31
26:31 Lire Plus Tard Lire Plus Tard Des listes J'aime Aimé26:31
Lire Plus Tard Lire Plus Tard Des listes J'aime AiméThis week, JCK editor-in-chief Victoria Gomelsky and news director Rob Bates talk with Pippa Small, ethical jewelry designer and founder of Pippa Small Jewellery, based in London. Pippa has traveled extensively and worked to make sure that both her materials and partnerships are sourced with good intentions. Helping people tell stories through jewelry has always been her passion, and she shares her hopes and dreams for her business, the environment, and the people she has met along the way. Sponsored by Tracr: tracr.com…
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The Jewelry District
You’ll hear JCK editor-in-chief Victoria Gomelsky and news director Rob Bates share their reactions to the 2024 JCK show, including their impressions of the states of the diamond and lab-grown diamond sectors, takeaways from the De Beers breakfast, their experiences interviewing Botswana President Mokgweetsi Masisi, and how important it is for producer countries to have a presence at the show. Victoria talks about what she saw and learned from her press trip touring diamond factories in Surat, India with Ben Bridge. Sponsored by Tracr: tracr.com…
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The Jewelry District
1 Episode 123: Interviews From the JCK Show Floor 26:23
26:23 Lire Plus Tard Lire Plus Tard Des listes J'aime Aimé26:23
Lire Plus Tard Lire Plus Tard Des listes J'aime AiméJCK editor-in-chief Victoria Gomelsky and news director Rob Bates share interviews they captured live from the JCK 2024 show floor, including Jan Patrick Smith, CEO of John Hardy; David Kellie, CEO of the Natural Diamond Council; Gina Fahnestock, Senior Associate of Responsible Sourcing and Sustainability at Brilliant Earth; Wesley Tucker, CEO of Tracr; Marie Claire Daveu, Chief Sustainability Officer of Kering; and Susan Jaques, President and CEO of GIA. Sponsored by Tracr: tracr.com…
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The Jewelry District
1 Episode 122: Watches of Switzerland's Roberto Coin Acquisition, JCK Show Highlights 27:09
27:09 Lire Plus Tard Lire Plus Tard Des listes J'aime Aimé27:09
Lire Plus Tard Lire Plus Tard Des listes J'aime AiméJCK editor-in-chief Victoria Gomelsky and news director Rob Bates react to Watches of Switzerland’s recent acquisition of Roberto Coin Inc. As the hosts discuss the slow growth of brands in the jewelry space, Victoria gives the fascinating backstory on Shinola’s Gomelsky watch as an illustration of the challenges of launching a new brand. Victoria covers the exciting activations to look out for on the JCK show floor, all in the name of love—this year’s JCK theme. Both hosts also run down the education sessions that you won’t want to miss this year. Sponsored by Tracr: tracr.com…
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The Jewelry District
JCK editor-in-chief Victoria Gomelsky and news director Rob Bates welcome one of the most influential guests ever to join the podcast—Al Cook, CEO of De Beers Group. Al shares his back story, comments on the current state of the diamond industry, and sheds light on the future of the diamond business in Botswana as well as what lies ahead for the lab grown market. Sponsored by Tracr: Tracr.com…
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The Jewelry District
1 Episode 120: Watches & Wonders, AGS Conclave, a Lab-Grown Factory Visit 22:10
22:10 Lire Plus Tard Lire Plus Tard Des listes J'aime Aimé22:10
Lire Plus Tard Lire Plus Tard Des listes J'aime AiméJCK editor-in-chief Victoria Gomelsky and news director Rob Bates share news from their recent trips to Geneva and Austin to attend key industry conferences. At Watches & Wonders, Victoria noted a trend toward red and burgundy watch accents, along with a preponderance of derivative designs rather than radical innovations. She and Rob theorize on the reason for the trend. At a well-attended AGS Conclave, lab-grown diamonds and gold prices were hot topics, and Rob got a fascinating behind-the-scenes tour of a local boutique lab-grown producer. Sponsored by De Beers: institute.debeers.com…
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The Jewelry District
1 Episode 119: Guest Nancy Leach 26:05
26:05 Lire Plus Tard Lire Plus Tard Des listes J'aime Aimé26:05
Lire Plus Tard Lire Plus Tard Des listes J'aime AiméJCK editor-in-chief Victoria Gomelsky and news director Rob Bates talk with forecasting expert Nancy Leach, co-founder of the consulting firm Gemedge Studio , which helps companies develop strategy and initiatives to drive business growth. Sponsored by De Beers: institute.debeers.com
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The Jewelry District
1 Episode 118: 24 Karat Weekend, Diamond Sanctions, John Kennedy 22:16
22:16 Lire Plus Tard Lire Plus Tard Des listes J'aime Aimé22:16
Lire Plus Tard Lire Plus Tard Des listes J'aime AiméThe hosts discuss a Ukrainian designer's account of war in her country, the issues with Russian diamond sanctions, and salute retiring Jewelers' Security Alliance president John Kennedy. Presenting sponsor: De Beers ( institute.debeers.com ) Sponsor: Nivoda ( nivoda.com/jdpodcast )
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The Jewelry District
1 Episode 117: Guest Jean-Claude Biver 24:07
24:07 Lire Plus Tard Lire Plus Tard Des listes J'aime Aimé24:07
Lire Plus Tard Lire Plus Tard Des listes J'aime AiméJCK editor-in-chief Victoria Gomelsky and news director Rob Bates speak with Jean-Claude Biver, president of JC Biver and a living legend of the watch world. He regales the hosts on his introduction to the industry 50 years ago; his time at Audemars Piguet; how he revived the historic brand Blancpain; his time running Hublot; and how he brought pizazz to Omega with help from Cindy Crawford and James Bond. He also reflects on how all those experiences are shaping what he and his son are doing at his new venture, the luxury watch brand, JC Biver. Presenting sponsor: De Beers ( institute.debeers.com ) Sponsor: Nivoda ( nivoda.com/jdpodcast )…
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The Jewelry District
1 Episode 116: Russian Diamond Sanctions, Tucson News, and an Instagram Suspension 25:24
25:24 Lire Plus Tard Lire Plus Tard Des listes J'aime Aimé25:24
Lire Plus Tard Lire Plus Tard Des listes J'aime AiméRob Bates and Victoria Gomelsky talk about Russian diamond sanctions, news from Tucson, and a blogger’s mysterious Instagram suspension. Sponsored by De Beers: institute.debeers.com
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The Jewelry District
1 Episode 115: Guest Vanessa Fernández 29:40
29:40 Lire Plus Tard Lire Plus Tard Des listes J'aime Aimé29:40
Lire Plus Tard Lire Plus Tard Des listes J'aime AiméJCK editor-in-chief Victoria Gomelsky and news director Rob Bates talk with Vanessa Fernández, designer, bench jeweler, and owner of Vanessa Fernández Studio. Sponsored by De Beers: institute.debeers.com
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