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SOCAP International’s In the Know podcast series offers valuable insights and perspectives from experts on the topic of Digital Consumer Care.
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SOCAP’s Moving at the Speed of Innovation Podcast series is a special series designed to address the different issues, perspectives and strategies on how innovation is shaping the customer care industry. Hear from subject matter experts and industry leaders as they discuss game-changing ideas, technologies and solutions that are advancing the customer care industry and challenging companies to stay ahead of the innovation curve.
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SOCAP CEO Marjorie Bynum chats with Dave Knox, author of Predicting the Turn: The High Stakes Game of Business Between StartUps and Blue Chips. Dave is also a keynote speaker at SOCAP’s Re-Imagine Conference in October. Learn more about the key insights in Dave’s book that also speak to important role of customer care.…
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With the rise of intelligent digital assistants, what are the implications in customer care? Tune in to hear Scott Klososky of Future Point of View re-imagine the future of customer care with these up-and-coming artificial intelligence systems.Par SOCAP International
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Episode 8 - Leadership Vertigo: Why Even the Best Leaders Go Off Course and How They Can Get Back on Track
Take a listen to our interview with Max Brown, Executive Coach, Trainer, Author and Keynote Speaker at SOCAP’s 2018 Professional Development Forum, on leadership and culture. Learn what Leadership Vertigo is and what the biggest misconceptions are about being a leader.Par SOCAP International
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Featured Speaker: Nathan Bobay, CustomerSolutions Manager, Delta Faucet Company What is Conscious Capitalism? What traits in acompany’s culture allow innovation to thrive? Tune in to this podcast to hearthe answers and learn more from Nathan at Movingat the Speed of Innovation: SOCAP’s 2017 Annual Conference.…
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Featured Speaker: Johnny Russo, Associate VicePresident of Digital Marketing and Ecommerce, Mark’s How do you drive innovation in your team? Listen to Johnny’s perspective onwhat innovation means and how he builds trust and empowers his team to takeownership to drive disruptive thinking. Learn more in-person from Johnny as hekeynotes at Movingat th…
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Featured Speaker: Josh Wilke, Director ofMarketing, Wilke Global Is the customer care industry ready to embrace the artificial intelligence (AI)revolution? With up-and-coming technologies including chatbots and mobilemessaging, learn about the ripple effects it has on the delivery of customercare. Hear from Josh on embracing change in the mobile re…
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Featured Speaker: Tamara Kleinberg, LaunchStreet What is your “Innovator Archetype?” Listen to our latestpodcast to learn more about this theory from Tamara Kleinberg, Founder ofLaunchStreet and keynote speaker at SOCAP’s upcoming 2017 Moving at the Speedof Innovation Annual Conference. Learn more about the inspiration behind Tamaralaunching her ow…
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Featured Speaker: Scott Klososky, Future Point of View Do you have what it takes to design an innovative technologystrategy to stay ahead of the curve in today’s fast-paced consumer market? Tunein to hear more from Scott Klososky, Founder of Future Point of View (FPOV) andkeynote speaker at SOCAP’s2017 Moving at the Speed of Innovation Annual Confe…
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Episode 7 – David Burkus, Best-Selling Author, Award-Winning Podcaster, and Associate Professor of Management at Oral Roberts University
Leadership plays such an important role in managing effective teams. Listen in to hear more about this from Best-Selling Author and SOCAP’s 2017 Symposium Keynote David Burkus and learn more about the importance and evolution of high performing teams in today’s workplace.Par SOCAP International
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Learn more about Shep’s interesting professional background,the importance of acquiring a customer-centric approach in your company and howShep intends to help attendees at our upcoming 2017Symposium enhance their customer service skills.Par SOCAP International
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Join us as we chat with Candace Bertotti, Speaker, Educator and VitalSmarts Trainer, about the importance of Crucial Conversations in the workplace and the invaluable education about to take place at SOCAP’s upcoming Executive Summit – April 25 -26 in Chicago.Par SOCAP International
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Hear how John Gibney, Senior Operations Managerof the Consumer Services Team at Jarden Consumer Solutions, keeps customers atthe center of the experience while “Rewiring the Digital Customer Experience.”Par SOCAP International
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How can you make NPS an effective system and not just a score? Learn from Jason Rosser, Head of Customer Experience Operations at JackThreads, on how using NPS can help your company monitor customer trends, unlock growth patterns and transform the overall customer experience. (Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-r…
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How is data reporting changing in the digital age? Tune in to hear Kiersti Bird, Consumer Connections Manager at Whitewave Foods, describe some of these changes and learn more about using your data to tell the right story to achieve organizational impact.Par SOCAP International
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SOCAP International’s In the Know podcast series offers valuable insights and perspectives from experts on the topic of Digital Consumer Care.Par SOCAP International
…
continue reading
