Season 9, Episode 3: In the third episode of our Avaya ENGAGE Mini Series, we are joined by IAUG Board Directors Marilyn Shuck and Adriane Davis as they share their experience at past Avaya ENGAGE conferences and what they hope for conferences to come. The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn M…

Season 9, Episode 2: In the second episode of our Avaya ENGAGE Mini Series, we are joined by IAUG Board Director and Conference Chair Chip Powell. Chip and Kaitlynn discuss the upcoming conference for 2021, Chips experiences with conferences past, and what we're excited for in the future. The IAUG Insider Podcast is a product of the International A…

Season 9, Episode 1: In the first episode of our Avaya ENGAGE Mini Series, we are joined by IAUG Board Director and former Conference Chair Lori Wodrich as well as a long time volunteer and leader Jayne Hogle as they take a trip down Avaya ENGAGE memory lane! The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kai…

In this episode, we are going to be diving into the many ways that IAUG Director Joyce Archer works to keep up engagement and manage her team in a remote work environment. The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly discussion centered ar…

Season 8, Episode 5: In this episode, we are going to be exploring the future of UCaaS and ACO and the different implementations we can expect to see in the coming months. Join host, Kaitlynn and Avaya's Scott Hanwell and Oliver Bengtsson as they navigate the future of the tool. The IAUG Insider Podcast is a product of the International Avaya User …

Season 8, Episode 4: In this episode, we are going to be exploring the future of Avaya Spaces and the different implementations we can expect to see in the coming months. Join host, Kaitlynn and Avaya's Paul Relf as they navigate the future of the tool. The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn …

Season 8, Episode 3: In this episode, we are going to be exploring some great ways to manage your time effectively in a remote work environment. Listen as Lori Wodrich from the IAUG Board and Jayne Hogle, chapter leader and committee member as they discuss the best ways to stay engaged and organized. The IAUG Insider Podcast is a product of the Int…

Season 8, Episode 2: In this episode, we are going to be exploring the many ways to encourage team engagement using Avaya tools with Avaya's Steve Forcum, and IAUG Board Member, Marilyn Shuck. The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly d…

Season 8, Episode 1: In this episode, we are going to be exploring Damian Leach, IAUG Board Member's experiences as a leader in the technology industry in Singapore, and his experience in shifting a workforce to a remote team in 2020. The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAU…

Season 7, Episode 6: In this episode, IAUG Board Member Vivienne Minords and host Kaitlynn Malinowski discuss Viviennes experience transitioning to a work from home environment. She shares great insight into how different a remote work experience may be from an international perspective. Listen and enjoy! The IAUG Insider Podcast is a product of th…

Season 7, Episode 5: In this episode, Mackenzie Crabtree and host Kaitlynn Malinowski discuss IAUG 2020 in review, and chat through the upcoming offerings and events for the communities! The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly discuss…

Season 7 Episode 4: In this episode, we were joined by Chloe English, a recent graduate of the Avaya sales academy and current Unified Communications Specialist. Chloe shared with us her experience as a young woman in the technology realm and how she got to where she is today. The IAUG Insider Podcast is a product of the International Avaya User Gr…

Season 7 Episode 3: In this episode, we were joined by Adriane Davis, IAUG Chapter Leader. Adriane shared with us her experience in transitioning to a work from home environment, focusing on time management and the many ways she's worked to balance an increased workload from home. The IAUG Insider Podcast is a product of the International Avaya Use…

Season 7 Episode 2: In this episode we were joined by Lee Ho at Avaya, Lee shared with us some of the ways Avaya is reshaping their branding to focus even more on the customer experience. Join us as we chat through where Avaya is, and where they're going in the future! The IAUG Insider Podcast is a product of the International Avaya User Group. Joi…

Season 7 Episode 1: In this season finale we were joined by Tim Titus, CTO at PathSolutions. We discussed some of the best ways to take advantage of the PathSolutions products and solutions - be sure to listen through to the end for a special deal! The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malin…

Season 6 Episode 6: In this season finale we were joined by Phil Moen, President and CEO at Unimax. We discussed some of the ways that the Unimax platform can help you automate your products. The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly di…

Season 6 Episode 5: This week we were joined by Steve Forcum, Senior Technologist at Avaya. We discussed some great tips on transitioning to the cloud and some of the ways COVID-19 can contribute to the timeline of your shift. The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headqu…

Season 6 Episode 4: This week we were joined by Jayne Hogle of the American Heart Association. Jayne shared her experience making the transition to a remote workforce and provided some tips on making the move as smooth as possible. Jayne also shared some tips on productivity and professional development in a world of remote work. The IAUG Insider P…

Season 6 Episode 3: This week we were joined by Paul Lang, head of Contact Center Solutions Marketing from Avaya. In this episode, Paul gave us an update on Avaya OneCloud featuring CCaaS, UCaaS, and CPaaS. The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays …

Season 6 Episode 2: This week we were joined by Davide Petramela and Mike Seeley from Avaya. In the second part of this episode, we focused on the many ways that Avaya has helped contribute to contact tracing during COVID-19. Learn more about the ways that the need for contact tracing was accelerated and how the team worked to automate and improve …

Season 6 Episode 1: This week we were joined by Davide Petramela and Mike Seeley from Avaya. We discussed the impacts that COVID-19 has had on the industry and the ways that Avaya has worked to shift teams to a virtual environment quickly and without disruption. Next week - we will round out this two part episode with a discussion on the importance…

Season 5 Episode 6: This week we were joined by Lori Wodrich with the IAUG Board of Directors, and Nathan McCourt with the Product Management team at Avaya for the Season 5 Finale! Nathan and Lori had a great chat about some of the new integrations that Avaya is implementing for Avaya Spaces and the many different ways to use the product! Register …

Season 5 Episode 5: This week we were joined by IAUG’s Mackenzie Crabtree. Mackenzie is the IAUG Community Engagement Coordinator and planning lead for Avaya ENGAGE. We had a lot of fun chatting with Mackenzie about some of the behind the scenes events of Avaya ENGAGE. Enjoy! Register today for IAUG Wired at www.iaugwired.com The IAUG Insider Podca…

This week we were able to chat with Ross Williams, Chief Operating Officer at Virsae. We were able to discuss the different ways that Virsae is handling the changes in this virtual environment. Register today for IAUG Wired at www.iaugwired.com The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowsk…

Season 5 Episode 3: This week we were joined by IAUG's Nick Kwiatkowski. Nick is a longtime IAUG member that can be found giving presentations at Avaya ENGAGE, IAUG webinars, and is even speaking at the IAUG Wired Virtual event. Additionally, Nick was one of the winners of the Avaya ENGAGE hackathon, listen in to all of the unexpected turns through…

Season 5, Episode 2: Welcome to Season 5 of the IAUG Insider Podcast! This season will highlight many topics covered at Avaya ENGAGE. Join us as IAUG’s for Board of Directors President, Marilyn Shuck, chats with Avaya's Steve Forcum on the Multi and Omni Channel Experience with Avaya! The IAUG Insider Podcast is a product of the International Avaya…

Welcome to Season 5 of the IAUG Insider Podcast! This season will highlight many topics covered at Avaya ENGAGE. Join us as IAUG's Executive Director Colleen Jamieson interviews former IAUG Board of Directors Presidents Marilyn Shuck and Brenda Emerson as they recap their Avaya ENGAGE Leader Lunch presentation on Passing the Torch and their transit…

On this special mini series of the IAUG Insider Podcast, Steve Forcum (Senior Technologist at Avaya) joins Kaitlynn to discuss tips for managing teams through crises like the one we're experiencing. How can managers keep their teams engaged and maintain relationships while connecting virtually? How do we prevent burnout when work and home are so cl…

On this special mini series of the IAUG Insider Podcast, Steve Forcum (Senior Technologist at Avaya) joins Kaitlynn to discuss all the ways Avaya is contributing to their customers' business continuity during the COVID-19 crisis. The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Hea…

On this special mini series of the IAUG Insider Podcast, Steve Forcum (Senior Technologist at Avaya) joins Kaitlynn to talk about their experiences working from home, some tips to make it easier, and some of the different things they've done to improve their time working remotely. The IAUG Insider Podcast is a product of the International Avaya Use…

Season 4, Episode 4: On the season four finale of the IAUG Insider Podcast, Kaitlynn is joined by Steve Forcum, Cloud Technologist at Avaya. They discuss a number of topics, including the new RingCentral partnership, when customers can purchase Avaya Cloud Office, and of course, why Steve finds value in IAUG. The IAUG Insider Podcast is a product o…

Season 4, Episode 3: On this episode of the IAUG Insider Podcast, Kaitlynn chats with James Taylor, the Senior Director of Business Development at Avaya. They discuss Avaya's new partnership with IBM, implications for today's contact center, and what attendees can expect from IBM at Avaya ENGAGE 2020. The IAUG Insider Podcast is a product of the In…

Season 4, Episode 3: In this second episode of season 4 of the IAUG Insider Podcast, Marilyn and Hardy continue their conversation about the relationship between RingCentral and Avaya. They also give a preview of some of the sessions you can expect to hear at Avaya ENGAGE 2020! The IAUG Insider Podcast is a product of the International Avaya User G…

Season 4, Episode 1: In the Season 4 premiere of the IAUG Insider Podcast, join Hardy and Marilyn as they discuss Avaya. The pair of longtime friends share where Avaya is going, Hardy's future with the company, and the IAUG/Avaya partnership. This two-episode conversation will give you an overview of the Avaya business model in part one, and next w…

Season 3, Episode 6: On this season finale of the IAUG Insider Podcast, Kaitlynn chats with Oscar Moncada, the Director of Global IT Operations at Tesla. This conversation is packed with great insight about how IT has changed, what newcomers to the industry should know, and how telecommunications technology has changed and been changed by the autom…

Season 3, Episode 5: On this penultimate episode of this season of the IAUG Insider Podcast, Kaitlynn chats with the Director of Product Management at Avaya, Wayne Bevan. Together, they discuss the ways communications technology professionals can stay ahead of the curve, what someone who is embarking on their own digital transformation journey shou…

Season 3, Episode 4: On this very special episode of the IAUG Insider Podcast, guest host Mackenzie Evans (IAUG Community Engagement Coordinator) speaks with Louisiana Chapter Leader Angelle Guilot about her roles as a Network Communications Specialist at Louisiana State University, a new mother, a chapter leader, and a Woman in Tech. If you're int…

Season 3, Episode 3: On this episode of the IAUG Insider Podcast, Kaitlynn speaks with Mike Kuch, the Senior Director of Solutions Marketing at Avaya. As part of our New Landscape of IT season, Kaitlynn and Mike discuss how millennials are changing the IT workforce, how the telecommunications profession is changing, how businesses can stay ahead of…

Season 3, Episode 2: On this episode of the IAUG Insider Podcast, Kaitlynn talks to David Chavez, CTO and VP of Innovation and Architecture at Avaya. You may have heard David on previous seasons, but today we're talking about the cloud, AI, and prioritizing education in the break-neck pace of telecom and IT. His 30 years of experience with Avaya ma…

Season 3, Episode 1: Tim Eddinger is the Chapter Leader of the Central New York IAUG Chapter, serves on the Attendee Experience Committee for Avaya ENGAGE 2020, and has worked in the telecommunication industry for more than 25 years. Kaitlynn Malinowski, the new host of the IAUG Insider Podcast, sits down with Tim to learn more about his background…

Season 2, Episode 6: For the last episode of Season 2, we're switching it up! IAUG Community Engagement Coordinator Mackenzie Evans joins the podcast at IAUG HQ and talks about what IAUG is, the benefits of IAUG, what IAUG leaders can do to improve their chapters, and her advice to members who are new to IAUG.…

Season 2 Episode 5: In this episode, we’re talking to Product Solutions and Marketing Lead at Avaya, Karen Hardy. I met with at a conference in Orlando, Florida and we talked all about cloud, women in technology, and her journey from the UK to America to make it in the technology industry.

Season 2, Episode 4: This episode is a special one. Today’s episode is with IAUG Associate Editor, Richard Westlund. If you don’t recognize his name, you recognize his work. He’s been writing for IAUG for a long time from Insights quarterly articles to the recent IAUG Insider blogs. He’s been documenting IAUG and the telecom industry behind the sce…

Season 2, Episode 3: In this episode, we’re talking to Vice President of Innovation and Architecture at Avaya, David Chavez. We met with him at a conference in Orlando, Florida and we talked all about cloud: it’s misconceptions in the industry, its scalability and how cloud can be a toolbox for your company. We also talk about using technology to m…

Season 2, Episode 2: In this episode, we’re talking to the brand-new Nashville IAUG Chapter leader, Adam Geffner. We’ll be talking about his history being an Avaya partner and his story about his rapid transition into becoming an IAUG leader. If you’re listening to this podcast the day it came out, he’s having his first chapter meeting today and we…

Season 2, Episode 1: It’s Season 2 and we are excited to bring you another season of episodes! We took a little time off but we’re back and better than ever. This episode, we’re coming hot out of the gate, as we have Steve Forcum, Cloud Solutions Engineering Manager at Avaya on the podcast. When I went to ENGAGE, he was one of my favorite speakers,…

Welcome to the IAUG Insider Season 2 Preview! We have a lot of great content to share with you over the next several weeks where we talk to Avaya leaders and customers and IAUG leaders! Subscribe today so you won’t miss any episodes. This season we have: · Cloud Solutions Engineering Manager at Avaya, Steve Forcum · IAUG Nashville Leader, Adam Geff…

Season 1, Episode 6: This is the sixth and FINAL episode of the ENGAGE series. Now, this series has been a collection of interviews from the 2019 Avaya ENGAGE. This one is a little different as it’s a “day after” podcast of the event, if you will. This conversation is with IAUG Associate Executive Director, Colleen Jamison. Colleen has been with IA…

Season 1, Episode 5: This is the fifth episode of the ENGAGE series and it’s a special one it’s part two of two episode with IAUG New York City chapter leader Alex Morales. Nick Kwiatkowski joins us in a hallway at 2019 Avaya ENGAGE and if you’re wanting a dose of tech talk, this is the episode. We talk about the new possibilities of cloud and the …

Season 1, Episode 4: This is the fourth episode of the ENGAGE series and it’s a special one – it’s a part one of two episode! It features IAUG New York City chapter leader Alex Morales. If you’ve ever wondered what it was like to take a fledgling IAUG chapter and make it one of the most vibrant, you’ll want to listen to this episode. Alex Morales w…