Our show encourages usable designs for a better customer experience in products and services. Each episode is different, with the only constant being our demand that UX design make our lives better and provide long term value. If you care about design's impact on our modern quality of life, give us a listen. You will hear: * Critiques of products & services we've used thoroughly, * Interviews with people whose work or books we admire, and * Discussions of design methods we use in our own use ...
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC169 Interview: Michael Levine on the USA Patent Process
1:09:48
1:09:48
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
1:09:48
Patent Agent Michael Levine joins Timothy Keirnan to discuss the process by which inventors obtain patent protection for their ideas in the United States. What is a patent? How do inventors research to learn whether their idea is truly novel? What are the steps and costs associated with researching and filing for a patent? What about patenting a no…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC168 Interview: Viktor Rydal on the Nomono Sound Capsule
1:03:12
1:03:12
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
1:03:12
This is our last episode for a while, but is well worth the wait! We have an interview with Viktor Rydal, industrial designer from Nomono, who talks with Tim about the Nomono Sound Capsule. Visit the Nomono website about the SoundCapsule to see and hear their demonstrations. This truly innovative solution records conversations with its custom lapel…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC167 Interview: Dushyant Kanungo on Enterprise UX
48:51
48:51
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
48:51
Dushyant Kunungo joins Timothy Keirnan for a discussion about enterprise UX. * Duhsyant's professional background * The importance of user experience to employees working in an enterprise--both to their morale and their productivity. * Dushyant and Tim share eyebrow-raising anecdotes from enterprise user experience projects they have been on. Emplo…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC166 Interview: Publisher Barry McBride on Content Strategy at The Orange and Brown Report
1:29:16
1:29:16
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
1:29:16
Barry McBride joins Timothy Keirnan to discuss the history and content strategy of The Orange and Brown Report, an independent news and analysis business catering to Cleveland Browns football fans. The Orange and Brown Report offers both free and paid subscription tiers of news and interaction with its beat writers and analysts. Across 80 minutes, …
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC165 Interview: Matt Ranta on Improving UX for E-Commerce
51:46
51:46
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
51:46
Matt Ranta, head of practice at Nimble Gravity, joins Tim for a discussion on how companies can and should improve their digital interactions with customers, whether they are B2B or B2C. Whether it's in email messages or web pages, details matter. 03:47 The importance of proofreading marketing email messages. 08:03 Use new image formats like webp a…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC164 Critique: 2023 Subaru BRZ
1:21:17
1:21:17
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
1:21:17
Eric Penn joins Tim Keirnan and Ken Mayer to discuss the first customer experience phases of his new 2023 Subaru BRZ after a month of ownership. The "Toyobaru Twins" (Toyota GR86 and Subaru BRZ) are the same car with some slight differences. This vehicle is one of the best examples of "user-centered design" we have ever encountered in a product, an…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC163 Interview: John Leavitt On Industrial Design
54:09
54:09
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
54:09
John Leavitt, Senior Industrial Designer at Intelligent Product Solutions, joins Timothy Keirnan for a conversation about industrial design, using two firefighting products as a starting point. Besides the two case studies, we talk about general design process and philosophies, methods, education recommendations, and our ambitions for a world in wh…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC162 Critique: 2022 Kia Niro EV
56:37
56:37
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
56:37
David and Jo Lau discuss the five phases of customer experience with their 2022 Kia Niro EV (Encounter, Decision, Purchase, Initial use, and Longitudinal use). Vehicle purchases are often a negotiation of two or more people's preferences and needs in domestic situations, and we are delighted to have talked with the Lau family about their customer j…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC161 Critique: Private Selection Frozen Pizza
19:30
19:30
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
19:30
Larry Rusinsky joins Tim Keirnan for a new kind of episode: critiquing the user experience of food. Because the UX of food is so very subjective based on genetics, culture experiences, individual preferences, and a potential inconsistency of "production" for a particular dish, frozen foods are at least somewhat consistent in their production. Our c…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC160 Critique: PineTab tablet
33:43
33:43
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
33:43
Yousef Hegazi joins the show to help Tim Keirnan critique Pine64's PineTab, a low-cost 10-inch tablet that uses Linux as its operating system instead of iOS, Android, or Windows. Pine64 provides "system on a chip" computing devices that run free and open source software (FOSS) as their operating system and applications. The PineTab follows earlier …
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC159 Interview: John Loss on his book Not Always Homeless
1:02:03
1:02:03
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
1:02:03
John Loss joins David Mettler and Tim Keirnan to talk about his book Not Always Homeless, created from ethnographic interviews with local people who were homeless in his area. Its subtitle is "The personal stories of 13 people who survived and escaped a life on the streets". After we discussed how he published his first book at age 80 based on inte…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC158 Critique: Electric Kettle UX
46:57
46:57
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
46:57
Tec-Ed CEO Stephanie Rosenbaum joins Tim Keirnan for a critique of two different electric kettle designs that heat water quickly and precisely: the KRUPS BW3140 Savoy and the Cuisinart CPK-17 PerfecTemp. Both designs accomplish the goal but in very different ways. The KRUPS kettle has its user interface in its base and excellent balance in its cara…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC157 Critique: 401K Website Usability Failure
15:12
15:12
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
15:12
Tim recounts a 401K benefits website usability failure to cohost Dave Mitropoulos-Rundus. They then discuss the foundational importance of usability testing and of tracking the all-important time on task metric. Even in 2022, the most professional-looking website can disappoint customers if if UX fails at the most fundamental tasks.…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC156 Critique: 2016 Scion FR-S
1:40:33
1:40:33
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
1:40:33
Five years and 50,000 miles in the making, this critique of the 2016 Scion FR-S (aka Subaru BRZ or Toyota 86) puts the long in longitudinal review! Cohosts Eric and Ryan return to help Tim discuss the complete customer experience with the car from encounter, to decision, to purchase, to initial use, to longitudinal reflection. The "Toyobaru" is in …
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC155 Interview: Public Space Design with Sour Studio's Pinar Guvenc
42:49
42:49
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
42:49
Pinar Guvenc, a partner at Sour Studio, joins Tim for a discussion on how this consultancy does their Architecture, Interior Design, Product Design, and Public Spaces work. Sour is a hybrid design studio with the mission of addressing social and urban problems through sustainable and inclusive methodologies. Sour's use of co-creation panels and ext…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC154 Critique: Samsung and Sony DAPs
42:57
42:57
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
42:57
Instructional designer Brian Duck joins Tim for two topics: why are UX practitioners still having to persuade some companies that we need access to end users on our projects in 2021, and why Sony's ultra portable digital audio player is so bad compared with Samsung's player from 15 years ago. 00:00 - 08:00 We commiserate on the need in 2021, in som…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC153 Interview: Gordon Olson on Green Water Heater Design
48:23
48:23
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
48:23
Gordon Olson, CEO of Torii Industries, joins Timothy Keirnan for a discussion about a new design of tank-less water heater. Tank-less water heaters remove the need for a large water tank to be heated 24 hours a day for occasional hot water use. Besides being inefficient use of energy, traditional tank water heaters can fail catastrophically, and pr…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC152 Interview: Medical Packaging Design with Dr. Laura Bix
40:48
40:48
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
40:48
Dr. Laura Bix from the Michigan State University School of Packaging returns to the show! Her latest project was researching the packaging of medical supplies used by EMTs in the field as they stabilize patients and transport them to the hospital in the ambulance. Dr. Bix describes how most medical supplies are normally packaged for the highly cont…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC151 Interview: Memoir Design with David Loehr and Greg Swenson
44:50
44:50
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
44:50
Tim Keirnan interviews author David Loehr and designer Greg Swenson about the new memoir That's How Strong My Love Is: From Rock and Roll to James Dean. The memoir is an insider's perspective of rock and roll history, James Dean legacy, fashion, pop culture, and the counterculture of the 1960s, 70s, and 80s from New York to LA. This book is unique …
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC150 Critique: BinaxNow COVID Self Test
18:07
18:07
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
18:07
This is a solo episode in which I critique the design of Abbott's BinaxNow Covid-19 Antigen Self Test. This test is available in retail stores (in the USA a pack of two is, at this time, about $20). It tests for proteins one's body makes when fighting a Covid-19 infection, the symptoms of which not everyone experiences in the same way. The use of r…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC149 Critique: Garmin Dash Cameras
53:36
53:36
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
53:36
Eric Penn rejoins Tim Keirnan on the show for a critique of Garmin dash cameras. And on this show you know we bought them with our own money, no review units or other favors from the manufacturer. The guys discuss the following models: * nuviCam LMTHD that combines a GPS with a dash cam * Garmin 35 * Garmin 46 * Garmin Mini In both Eric's and Tim's…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC148 Interview: Charlotte Purvis on The Customer Communication Formula
44:03
44:03
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
44:03
Charlotte Purvis joins Timothy Keirnan for a discussion about ensuring good user experience with customer service professionals. When we call an organization for help with a product or service, these people are on the front line of customer interaction. How well they assist us will impact our perceptions of a product and the brand of the company th…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC147 Purism Librem 5 Smartphone Hardware Impressions
24:03
24:03
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
24:03
The Librem 5 is Purism's re-envisioning what a smartphone could be and should be. It runs on Purism's own Linux distribution PureOS, which is certified by the Free Software Foundation to be free of non-transparent, proprietary code such as many commercial products use. The "Evergreen" batch of Librem 5 phones is the first official production model,…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC146 Susan Weinschenk on 100 Things Every Designer Needs To Know About People
51:39
51:39
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
51:39
Susan Weinschenk joins Tim Keirnan to discuss the second edition of her wonderfully useful and usable book 100 Things Every Designer Should Know About People. First published in 2011, 100 Things... has helped many kinds of professionals and students learn to be better designers. https://www.oreilly.com/library/view/100-things-every/9780136746959/ V…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
DC145 15th Anniversary Episode with Two Special Guests
53:40
53:40
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
53:40
We're 15 years old! Tim Keirnan is joined by show co-founder Tom Brinck plus UX legend Stephanie Rosenbaum for a celebration of the show's 15th anniversary. From July 2005 to October 2020, we've kept going when other shows faded away. Where did the time go? But time discussing product and service design is always well spent. Tom and Stephanie conti…
…
continue reading