The podcast of the Ask AI nonprofit features interviews with the movers, shakers, and algorithm-makers who are shaping the future of artificial intelligence. Tune is as we unpack this exciting and sometimes concerning technology for everyday citizens, workers, and students. Visit askai.org to learn more about programs, volunteering, and free research at the Ask AI nonprofit. Series Sponsor: cinchy.com Producer: Chris McLellan
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An interview show from your friends at Smashing Magazine. Drew McLellan and Vitaly Friedman talk to design and development experts about their work on the web, as well as catching you up with the latest news and articles at Smashing Magazine. Suitable for cats.
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There is tremendous value to simplification. To quote Steve jobs, “Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it is worth it in the end because once you get there, you can move mountains." In this series, we explore how people and companies achieve simplification.
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Real stories from digital agencies about their journeys, the successes that defined them, and the failures they overcame. We talk about the highs and lows—and everything in between—on this crazy, roller coaster ride that is Agency Life.
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Often researchers and academics get ‘lost in citations’ –– we forget there’s a real person/voice behind the writing. In each episode, we focus on a publication that has caught the host’s eye. We’ll learn more about the writer and gain insights on researching and writing better academic papers. Rotating podcasts by Chris Haswell, Jonathan Shachter and contributing interviewers. lostincitations@gmail.com
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5 Overservicing Mistakes That Hurt Your Profitability w/ Alyson Caffrey
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Over 1/3 of agencies frequently struggle with overservicing clients. You’ve likely felt the pain yourself. When projects are going well out of scope and things are taking longer than your team planned, it can have a major impact on your agency’s profitability. Alyson Caffrey, Founder & COO of Operations Agency, has identified the 5 biggest scoping …
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#158 - Silvia, P. J. (2008). Interest—The curious emotion. Current Directions in Psychological Science , 17(1), 57–60.
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Jonathan welcomes back Dr. Paul Silvia (Citation 116, Citation 131) Professor of Psychology at UNC Greensboro. Dr. Silvia's Website Read the paper here Contacts: JonathanShachter@gmail.com, LostInCitations@gmail.comPar lostincitations@gmail.com
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E55 Can AI help us understand the cries of babies?
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The Ask AI podcast caught up with Charles C. Onu, the CEO and Co-Founder of Ubenwa Health, the Montreal startup whose Nanni mobile application enables professionals and parents to "shazam" baby cries in order to get actionable healthcare insights in hospital delivery rooms, nurseries, and homes. Stay one step ahead of AI opportunities and disruptio…
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How To Drive Client Results 70% Faster w/ Kate Vasylenko
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Clients who are “happy” may still leave you. But clients who are seeing results–and seeing them fast? Now, that increases the value you deliver and decreases the chances that new clients will churn. So, how did this digital marketing agency drive client results 70% faster, increase customer satisfaction scores and start getting glowing feedback fro…
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#157 - Kelly, C. (2022). Lawyers and Priestesses in the World of Tests. Bulletin of the JALT Mind, Brain, and Education SIG 8(11), 21-29.
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Jonathan welcomes back Dr. Curtis Kelly - (Citation 9, Citation 73) - Professor Emeritus, Kansai University. Read the article here Think Tanks Contacts: JonathanShachter@gmail.com, LostInCitations@gmail.comPar lostincitations@gmail.com
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E54 How is AI impacting the evolution of work?
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Ask AI caught up with Jared Lindzon, leading journalist (BBC, Toronto Star, Rolling Stone, New York Times, TIME) and top observer of the trends and forces that are shaping job skills, careers, the very nature of modern work itself. Get all the links and more from the episode post: https://www.askai.org/post/e54-how-is-artificial-intelligence-going-…
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Hiring Secrets from an 8-Figure Agency CEO w/ Eric Siu
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Isn’t it refreshing when someone further down the path is willing to share the successes AND failures they’ve seen along the way? That’s exactly the type of conversation you’ll get from today’s episode with Eric Siu, CEO of Single Grain, Founder of Leveling Up and Co-Host of the top-ranked Marketing School Podcast. Eric’s journey has taken him from…
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#156 - Vitta, J. P., Nicklin, C. & Albright, S. W. (2023). Academic word difficulty and multidimensionallexical sophistication: An English-for-academic-purposes-focused conceptual replication of...
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Chris interviews Dr. Joe Vitta (Citation 67) from Kyushu University in the newest installment of The Lunchtime Series. Contacts: haswell247@gmail.com, LostInCitations@gmail.comPar lostincitations@gmail.com
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The Must-Have Forecast Model to Grow Your Agency w/ Garrett Mehrguth
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Today he runs an agency doing $25MM in ARR with around 150 employees. But–as the story usually goes–this success didn’t come overnight & started with much more humble beginnings. From not getting paid by one of his first clients to gaining traction with small monthly retainers on Fiverr to now running a successful performance marketing agency for S…
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#155 - Anderson, F. E. (2019). Nails that still don’t stick up: Revisiting the enigma of the Japanese college classroom. Teaching English at Japanese Universities (pp. 125–136).
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Jonathan interviews Fred E. Anderson - Professor Emeritus at Kansai University. Teaching English at Japanese Universities Contacts: JonathanShachter@gmail.com, LostInCitations@gmail.comPar lostincitations@gmail.com
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The 3 Client Communication Risks (& How to Avoid Them) w/ Susan Fennema
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It can be terrifying to allow your clients to “see how the sausage is made,” and this is one of the main concerns related to handling client communications within your project management or professional service automation software. While there are benefits to streamlining your client communications and inviting them into the system that runs your a…
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E53 What's it like hosting 100+ major AI events?
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In Episode 53 of the Ask AI podcast, host Melissa meets with David Scharbach, a proud father, community builder, and founder of multiple major AI events, including the Toronto Machine Learning Series, MLOps World, Generative AI Summit, and Impulse AI Latam which has involved planning and coordinating over 100 individual events featuring more than 7…
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#154 - Jordan, E. (2010). A Hollywood English pronunciation for Japanese students? An exploration of Japanese university students’ attitudes towards Japanese English pronunciation.
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Chris interviews Program Director Eoin Jordan from St. Andrews University (Scotland) in-studio. The Lunchtime Series continues… Contacts: haswell247@gmail.com, LostInCitations@gmail.comPar lostincitations@gmail.com
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How This Agency Reduced Churn by 50% (with AI's Help) w/ Erik Huberman
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Wanna know how a 200-person agency reduced churn by 50% from one year to the next? Even though Hawke Media is one of the most successful marketing agencies in the United States and they’ve scaled to hundreds of millions in annual revenue, their journey hasn’t been without bumps in the road. At the beginning of 2022, they saw client churn on the ris…
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#153 - Ng, J. H. (2023). Parenthood during residency: How acts of kindness supported my journey. Journal of Hospital Medicine.
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Chris interviews Dr. Jia Ng from Hofstra University. Contacts: haswell247@gmail.com, LostInCitations@gmail.comPar lostincitations@gmail.com
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E52 What's the role of AI in modern legal systems?
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In this episode of the Ask AI podcast, host Melissa Kargiannakis explores the intricate relationship between artificial intelligence, law, and technology with Dr. Maura Grossman, a lawyer, researcher, and a faculty member at the University of Waterloo and Osgoode Hall Law School.Their conversation delves into the nuances of AI in legal practices, e…
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The 5 Financial Metrics Top Agencies Get Right w/ Ryan Watson
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What’s one mistake you’ve made as an agency leader you’ll never forget? Several guests on this show have shared the same exact answer: “I wish I’d invested in my own financial literacy sooner!” But, what financial metrics should you focus on the most? Even if you answer that question—how do you (and your team) impact those financial metrics that ma…
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#152 - Ku, E. K. (2023). Teachers of Multiple Languages: Identities, Beliefs, and Emotions. Bristol: Multilingual Matters.
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This week on the podcast, Chris interviews Eric K. Ku, an Associated Professor at Hokkaido University. Multilingual Matters Contacts: haswell247@gmail.com, LostInCitations@gmail.comPar lostincitations@gmail.com
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What is Service Design? with Lou Downe
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We’re talking about Service Design. What is it, and how is it different from what we’d normally consider user experience design? Drew McLellan talks to expert Lou Downe to find out.Par Smashing Magazine
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5 Steps to Win More Clients with Benchmark Data w/ Chris Nault
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Want to win more clients (and keep them longer) in 2024? Of course you do! Offering a free benchmark consultation as part of your sales process might just be the key to doing both this year. In this episode with Chris Nault, Founder and CEO of Growth, he breaks down the process and results from his agency's 5-week experiment of adding a benchmark c…
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E51 How can AI support human-centered healthcare?
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At first glance, the use of AI tools and the goal of delivering increasingly person-focused healthcare might seem at odds, and that might be true except for the fact that treating patients has become incredibly complicated. Combine that with a global shortage of healthcare professionals and suddendly a clearer role for artificial intelligence begin…
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#151 - Chapman, A., Shigetomi, Y., Ohno, H., McLellan, B., & Shinozaki, A. (2021). Evaluating the global impact of low-carbon energy transitions on social equity. EIST, 40, 332-347.
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This week on the pod, Chris interviews Andrew J. Chapman from Kyushu University in our first in-studio interview! Contacts: haswell247@gmail.com, LostInCitations@gmail.comPar lostincitations@gmail.com
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#150 - Lowe, R. J. (2022). Native-speakerism among Japanese teacher trainees: Ideology, framing, and counter-framing. JALT journal, 44(2), 235-259.
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Chris interviews Robert J. Lowe from the TEFLology Podcast and Ochanomizu University. Contacts: haswell247@gmail.com, LostInCitations@gmail.comPar lostincitations@gmail.com
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E50 How should AI be used in our universities?
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If an AI model at a university performs an analysis of a large dataset and detects a new pattern, or generates a fresh insight, who should get the credit? The algorithm? The academic? Both? Academic integrity is just one of the many ways in which artificial intelligence is poised to disrupt the lives of instructors and researchers at our top univer…
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How to Stop Overservicing Clients w/ Ken Yarmosh
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38% of agencies struggle with frequently overservicing clients. Of the 500+ agencies surveyed for the 2023 State of Agency Operations Report, 44% also said that client demands have become tougher to meet. Are you finding clients more demanding? Is overservicing happening more frequently in your agency? If so, 2024 can be different on both fronts. K…
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Simplify for Success - Conversation with Colleen M. Yushchak
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This year witnessed several state-wide and comprehensive privacy laws introduced, some of which are going to be effective from the coming year. - Are we going to witness the regulatory landscape further evolving in 2024 and new privacy laws being introduced? - Do the nuances and differences between different state privacy laws matter when ensuring …
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A Simple Formula for Setting Your 2024 Goals w/ Drew McLellan
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With your business, clients and the world changing so fast around you, it can be tough to know what your growth goals should be--or how to even approach setting them in the first place. Thankfully, Drew McLellan, CEO of the Agency Management Institute (and agency vet himself), joins the podcast today to break down the numbers in a simple formula yo…
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Chris and Jonathan have a quick chat to thank you for your support, get an update on Jonathan's PhD progress, plans for 2024 and more... Hope everyone has a relaxing holiday! LostInCitations@gmail.comPar lostincitations@gmail.com
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E49 What goes on behind-the-scenes at Meta’s Fundamental AI Research hubs?
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Catch the Ask AI interview with Joelle Pineau, Vice President of AI Research at Meta, to learn about her AI journey, her work leading Meta’s FAIR teams from Montréal, and the importance of repeatability, openness, and diversity in AI research. Special thanks to our series sponsor Cinchy, the enterprise Data Collaboration Platform that enables peopl…
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How to Maximize Agency Profitability w/ Megan Bowen
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Whether you're looking at 2024 with aggressive growth goals or simply trying to maintain your existing trajectory, one thing's for sure: It's about more than top-line revenue. No matter what your agency's size, maximizing your profitability is a key part of thriving (or even just surviving in 2024). That's why I'm excited to share my conversation w…
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#149 - Beuckens, T. (2023). One Minute English. ELLLO. https://elllo.org/video/
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Chris welcomes back Todd Beuckens (Citation 8, Citation 92) - an expert on English language-learning listening materials. ELLLO Meels Contacts: haswell247@gmail.com, LostInCitations@gmail.comPar lostincitations@gmail.com
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4 Ways to Leverage AI for Growth in 2024 w/ Chris Mathieu
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Are you sick of content about AI that just talks about how big of a game-changer it is without giving you practical tips on what to do with this technology? We were too. That's why we hosted Chris Mathieu, Chief Services Officer at New Breed, an Elite HubSpot Solutions Partner onto our Agency Life webinar series to discuss: 5 specific ways they're …
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How 200+ Agencies Invest in Their Own Marketing w/ Pete Caputa & Karl Sakas
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What got you here won’t get you there. You’ve probably heard that phrase before. And it probably couldn’t feel more applicable than it does right now as we round out 2023. So, the question is: Are you going to keep doing more of the same? Or do something different in 2024? If you’re in that latter camp, then you’re going to get some encouragement (…
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#148 - Wall Minami, F. (2020). Escape the classroom. Nagoya: Perceptia Press.
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Chris interviews Fiona Wall Minami, producer of textbooks. We try to keep it professional, but our UK northernness does leak through. Perceptia Press English Books Japan Amazon Instagram Facebook Contacts: haswell247@gmail.com, LostInCitations@gmail.comPar lostincitations@gmail.com
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How to Grow Your Agency During Hard Times w/ Peter Coppinger
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What are you concerned about as you plan ahead for 2024? How will next year be different than this year? These were among a few of the topics we discussed this week in a rare in-person recording with Peter Coppinger, Co-Founder and CEO of Teamwork.com, during his recent trip to Denver. You see, before Teamwork.com was the growing SaaS company we ar…
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A Team Sport Approach to Agency Marketing w/ Danielle Fauteaux
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You probably heard recently on this show, from the dozens of agency owners & leaders we spoke to at INBOUND this year, that the number one place they'd invest extra budget dollars (if they magically had them tomorrow) was in marketing their own agency. This begs 2 questions: 1) Why is this such a common answer? 2) What can you as an agency owner st…
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#147 - Broodie, N.V. (2023). Swaggart: The art of professional schmoozing at job interviews. AMADIO: Brooklyn.
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Chris welcomes back Natasha V. Broodie (Citation 80) - author and former associate of the United Nations. LinkedIn Facebook Contacts: haswell247@gmail.com, LostInCitations@gmail.comPar lostincitations@gmail.com
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A Sales Process for the Non-Salesy Agency Founder w/ Lee McKnight Jr
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Are you an agency owner who could never imagine handing over your agency's sales process to someone besides yourself? Or have you tried to hand over your agency's new business development to a salesperson you hired only to have it crash and burn? If so, advice from Lee McKnight Jr, VP of Sales at RSW/US, an outsourced business development firm buil…
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#146 - Pattison, S. (2019). A Levinsonian account of irony in Jonathan Coe’s The Rotters’ Club. Pragmatics and Literature, 45-71.
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Chris interviews Steven Pattison, Associate Professor at Ritsumeikan Asia Pacific University. Contacts: haswell247@gmail.com, LostInCitations@gmail.comPar lostincitations@gmail.com
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The Perils & Benefits of Fixed Bid Pricing w/ Amanda Moriuchi
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Many peers & consultants have said she's crazy for committing to this pricing model as a software development agency, but Amanda Moriuchi, CEO of AppIt Ventures, says the only crazy thing is to think any structure for your agency will be challenge free. Amanda & her team have made a name for themselves in Colorado & beyond, not only for doing great…
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How to Prepare Your Agency for an Acquisition w/ Karl Heasman
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Many agency owners don't begin with the end in mind. Did you? If you answer questions like "How much do we need to make?" with "I don't know...more!" or "When will I be able to retire?" with "Not now!"... ...you're not alone. Seasoned agency owner, Karl Heasman, Founder of Greycott Consultancy has had his own successful exits and now helps other ag…
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#145 - Madarbakus-Ring, N. (2020). Developing graded TED Talks to integrate academic vocabulary into listening lessons for pre-sessional learners. The TESOL encyclopedia of ELT, 1-7.
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Chris interviews Naheen Madarbakus-Ring, Assistant Professor at Tsukuba University and the founder of the JALT Listening SIG. Listening SIG JALT Facebook Research Gate TRIOS Contacts: haswell247@gmail.com, LostInCitations@gmail.comPar lostincitations@gmail.com
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What is a Tech Union? with Ethan Marcotte
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We’re talking about Tech Unions. What part can unions play in a modern tech workplace? Drew McLellan talks to Ethan Marcotte to find out.Par Smashing Magazine
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Achieving Managed Growth for Your Agency w/ Joe Sullivan
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Many agencies--just like yours--are echoing this common refrain: Either it’s feast or famine right now. In today's episode, Joe Sullivan shares how his agency, Gorilla 76, is experiencing a "feast" season where demand is exceeding supply. They’re having to tell clients they can’t start working with them for several months–even if they’re ready to s…
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The 3 Benefits of Productizing Your Services w/ Sam Shepler
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Should you productize your services? Does a productized service business completely differ from the standard agency model? Can both models co-exist within the same business? These are all questions we answer in today's conversation with Sam Shepler, CEO of Testimonial Hero. He transitioned from leading a full-service video production agency to foun…
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#144 - Aubrey, S. (2023). Second language task engagement in face-to-face and synchronous video-based computer-mediated communication modes: Performances and perceptions. System, 113.
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Chris interviews Dr. Scott Aubrey - Chinese University of Hong Kong. Contacts: haswell247@gmail.com, LostInCitations@gmail.comPar lostincitations@gmail.com
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What We Learned by Surveying 500+ Agencies
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Over 500 agencies surveyed. Agencies from around the world with different specialities: marketing, creative, web development & PR agnecies included. Agencies of all sizes, from those with less than 10 to those with more than 500 employees. The team here at Teamwork.com recently partnered with Audience Audit, a research agency who focuses on this so…
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How do you run a grassroots conference? with Alex Older
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We’re talking about running grassroots conferences and meet-ups. What does it take to organise a small industry event for your community? Drew McLellan talks to WDC’s Alex Older to find out.Par Smashing Magazine
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Simplify for Success - Conversation with Katharina Koerner
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Katharina Koerner was on #SimplifyforSuccess, a podcast series presented by Meru Data and hosted by Priya Keshav. The conversation between the two privacy professionals centered around Responsible AI governance, including different risks associated with AI, strategies to identify these risks, possible approaches to building in-house AI governance s…
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(Successfully) Co-Marketing With Other Agencies w/ Sam Dunning
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If your agency’s become a trusted advisor to your clients, then you’re probably getting asked for recommendations and advice all the time. I can border on a feeling of frustration if you’ve faced this enough: Can you help with this? Do you know anyone you’d recommend for that? If your clients are asking about other areas where you *can’t* help, you…
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