37. Building Strong Operations Teams with Pedro Adao's Director of Ops Shelly Khalil

The Ops Experts Club Podcast

SUMMARY:

In this episode of The Ops Experts Club Podcast, we sit down with Shelly Khalil, an extraordinary operations expert and a key force behind the rapid growth of Pedro Adao’s companies. Shelly shares her journey from being an office admin to navigating the whirlwind growth of the 100X Academy and managing large-scale events with minimal resources. She talks about the challenges of handling operations in a fast-paced environment, the importance of maintaining boundaries while serving with heart, and the dynamic partnership between her husband Ramie and Pedro in their financial planning firm, Fortress Financial.

Shelly also reflects on the incredible transformation she's witnessed in people's lives through the events she has helped orchestrate, sharing how the team’s dedication to hospitality and customer service has set them apart. Tune in as Shelly, Aaron, Ben, and Savannah discuss the realities of building operations from the ground up, the power of resilience, and the lessons learned from running an operations team that balances both structure and flexibility in a high-growth environment.

This episode is filled with insights on leadership, operations, and the art of thriving in chaos, making it a must-listen for anyone looking to scale their business while keeping their values intact. Don’t miss out on Shelly’s incredible story and the wisdom she imparts for both current and aspiring operations professionals!

Minute by Minute:

0:00 introduction

3:50 When Shelly met Aaron

10:38 The hardest operations aspect to get a grip on

20:19 Building up boundaries in the workplace