455: How I accidentally opened 8 clinics - Dr Dylan Hyam

The Savvy Dentist

In this episode of The Savvy Dentist Podcast, Dr. Jesse Green is joined by Dr. Dylan Hyam, experienced Oral and Maxillofacial Surgeon.
Now, if you've ever thought that running a dental practice can be challenging at times, well, frankly, you're absolutely right. It can be very challenging on occasion. But how about running eight practices all at once?
Dr. Dylan Hyam is a specialist maxillofacial surgeon in Canberra, and along with his business partner, he also operates TMJ clinics around the country.
In this episode, Dylan and Jesse have a really wide ranging conversation with some great lessons around decision making, and how to make decisions that are effective over the long haul.
Dylan has a very deliberate and considered approach to both his life and his businesses, underpinned by a strong sense of values and principles. And one of those principles that Dylan holds above all else, the work must be good.
Now, we all know that as healthcare providers, we want to do great work that we're proud of, and what Dylan shares is his long term approach to building success in practice.
Based on this value of doing great dentistry or great work. And he's also a really astute businessman and Dylan explains how he builds teams and his businesses to operate remotely from his headquarters in Canberra. And he's been able to instill great culture remotely.
So if you've ever wanted to own more, more than one practice, or even if you want to run your one practice much better this conversation with Dr. Dylan Hyam will help you.
Dr. Dylan Hyam gained honours degrees in both Medicine and Dentistry from the University of Sydney. He began his career serving in the Royal Australian Army before taking up his first residency post at Westmead Hospital, Sydney.
A/Prof Hyam trained in Sydney, Canberra and the United Kingdom, in order to maximize his exposure to the management of complex maxillofacial patients.
In the United Kingdom he gained valuable training and experience in the management of head and neck cancer, orthognathic surgery, and complex bone grafting procedures.
A/Prof Hyam is the Director of the Oral and Maxillofacial Surgery Unit at The Canberra Hospital. He divides his time between both public and private practice.
A/Prof Hyam holds multiple appointments within the Royal Australasian College of Dental Surgeons, relating to the provision of training to young surgeons. His appointment as Adjunct Associate Professor at the Charles Sturt Dental School allows for a continuum of education for undergraduate dental students.
Based on this value of doing great dentistry or great work. And he's also a really, really astute businessman because what he talks about is how he builds teams and his businesses operate remotely from his headquarters. And he's been able to instill great culture remotely. So if you've ever wanted to own more, more than one practice, or even if you want to run your one practice much better this conversation with Dr. Dylan Hyam will help you.

• [6:06] - The transition from Dentist to Oral and Maxillofacial Surgeon.
• [9:18] - Consult, Operate, and running business, the ‘how to’ manual.
• [18:57] - The power of efficiency, and how to refine it.
• [23:48] - Good decisions can have bad outcomes … similarly, bad decisions can have good outcomes.
• [27:24] - How to scale from one to 8 practices.
• [29:46] - The power of delegation and how to utilise it to run your practice remotely.
• [35:28] - Aim to be predictable, repeatable, and reliable for your team and your culture will boom.
• [42:41] - Staying focussed on the long term vision is powerful, and profitable.