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The future of ITSM? Artificial Intelligence with Dr. Andy Lowe
Manage episode 405134533 series 3556325
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In this episode we take a look at Artificial Intelligence with Dr Andy Lowe, co-author of the BCS Artificial Intelligence Foundations book.
As a qualified subject matter expert, we delve into some of the burning questions raised by the advancement of AI and Machine Learning. Steve also provides us with a course overview for ITIL®4 CAI (Collaborate, Assure & Improve), SIAM, Problem Management and Root Cause Analysis.
For a more in depth look at the episode, links to the show notes and a full episode transcript please take a look here
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