Episode 99: Love It Or Hate It? Customer Service App Edition CRM MVP podcast

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Mind The Business: Small Business Success Stories

il y a environ 13 joursil y a 13d ago

Chaque mois

Owning a small business can be one of the most rewarding and challenging things a person does. Amid an uncertain economy and ever-evolving consumer trends, there is a lot to figure out and navigate to ensure your business thrives. Join hosts Jannese Torres (Yo Quiero Dinero) and Austin Hankwitz (Rate of Return) as they connect with small business owners and hear their stories about managing the ups and downs of starting and growing a small business. Listen to "Mind the Business: Small Business Success Stories" and learn valuable lessons from their experiences that will guide you along the way through your own small business journey.

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Episode 99: Love it or Hate it? Customer Service App Edition

il y a 4 ans 1:07:23

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MP3•Maison d'episode

Contenu fourni par CRM MVP Podcast and Gus Gonzalez. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par CRM MVP Podcast and Gus Gonzalez ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.

Most of the functionality in the Dynamics 365 Customer Service App has been around for years, so I invited two Microsoft MVPs and Customer Service experts to discuss the value of these features today.

The features we discussed are:

Knowledge Base
Subject
SLAs/SLA Pausing
Entitlements
Queues
Case Creation and Case Routing Rules
Customer Service Portal
Holiday and Customer Service Schedules
Parent/Child Case Relationships
Scheduling

This episode is also available on video! If you rather see our faces as we discuss these topics live, tune in and subscribe to: http://www.crmmvpmedia.com/

Guests:

Tricia Sinclair: https://www.linkedin.com/in/triciasinclair/

EY Kalman: https://www.linkedin.com/in/thecrmninja/

… continue reading

100 episodes

#Tech #Business #Gus Gonzalez #Dynamics365 #Microsoftmvp #CRM MVP #CRM #MVP

CRM MVP Podcast

CRM MVP Podcast podcast artwork

Episode 99: Love it or Hate it? Customer Service App Edition

CRM MVP Podcast

published il y a 4 ans

Partager

MP3•Maison d'episode

Contenu fourni par CRM MVP Podcast and Gus Gonzalez. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par CRM MVP Podcast and Gus Gonzalez ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.

Most of the functionality in the Dynamics 365 Customer Service App has been around for years, so I invited two Microsoft MVPs and Customer Service experts to discuss the value of these features today.

The features we discussed are:

Knowledge Base
Subject
SLAs/SLA Pausing
Entitlements
Queues
Case Creation and Case Routing Rules
Customer Service Portal
Holiday and Customer Service Schedules
Parent/Child Case Relationships
Scheduling

This episode is also available on video! If you rather see our faces as we discuss these topics live, tune in and subscribe to: http://www.crmmvpmedia.com/

Guests:

Tricia Sinclair: https://www.linkedin.com/in/triciasinclair/

EY Kalman: https://www.linkedin.com/in/thecrmninja/

… continue reading

100 episodes

#Tech #Business #Gus Gonzalez #Dynamics365 #Microsoftmvp #CRM MVP #CRM #MVP

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il y a 4 years1:04:21

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Episode 102: Microsoft is taking over the local user groups 51:23

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Episode 100: WE'VE COME A LONG WAY 1:07:19

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To celebrate our 100th episode, I decided to compile some data about the show and go over it with you. Along the way, you'll find me going out in tangents and sharing some lessons and best practices...I hope some of these helps! Thank you everyone for tuning in, don't forget to subscribe to our YouTube channel below and stay tuned for even more CRM MVP Podcast in the future! http://crmmvpmedia.com/…

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Episode 99: Love it or Hate it? Customer Service App Edition 1:07:23

il y a 4 years1:07:23

1:07:23

Most of the functionality in the Dynamics 365 Customer Service App has been around for years, so I invited two Microsoft MVPs and Customer Service experts to discuss the value of these features today. The features we discussed are: Knowledge Base Subject SLAs/SLA Pausing Entitlements Queues Case Creation and Case Routing Rules Customer Service Portal Holiday and Customer Service Schedules Parent/Child Case Relationships Scheduling This episode is also available on video! If you rather see our faces as we discuss these topics live, tune in and subscribe to: http://www.crmmvpmedia.com/ Guests: Tricia Sinclair: https://www.linkedin.com/in/triciasinclair/ EY Kalman: https://www.linkedin.com/in/thecrmninja/…

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