44. What makes a good business process? with Paul Kankowski

Westside Investors Network

ABOUT PAUL KANKOWSKI

Paul was born in San Diego and has graduated from the University of San Diego with a master’s in Education. He was a math teacher and administrator for 17 years before he became a broker and started House Match in 2014. Paul has been a featured speaker at NARPM and has led five conferences on systems last August 2021 and worked with over 50 property managers from around the country on creating better systems for your business. He is a mentor and coach to numerous property management companies around the United States to help them create better workflows and be more efficient within this industry. He loves skiing, mountain biking, hiking, swimming, and being active.

THIS TOPIC IN A NUTSHELL

[01:30] Paul’s career and company background

[02:50] How he transitioned from stepping out of the business

[06:50] Systems implemented in the business

[07:21] Key system process that you should prioritize

[09:41] What constitutes a good process?

[12:50] Knowing what’s wrong in the process and how to resolve it

[15:42] How to remove a judgment call in the process

[18:40] Handling objections and disputes with the tenants

[19:48] Managing move out inspections and processes

[21:45] Committee and team members who decide on disputes

[23:40] Getting ideas from the community and making it better

[24:12] Pitfalls on implementing the process

[26:08] Why consult with a systems expert?

[28:30] Motivating your team members to keep on using the system

[31:58] Implementing a new process

[34:18] Cross-training employees to fill in the gaps

[36:00] How to manage the workload of employees

[39:50] Finding work-life balance in the business

[42:00] Advice to his 25-year-old self

[44:19] First entrepreneurial endeavor

[46:24] Formal and Informal training that shaped his journey

[47:25] Biggest mistake and what he learned from it

[50:33] Best way to reach out to Paul

KEY QUOTES:

[04:03] There should be someone in the industry to hold you accountable. Find someone else outside and say this is my goal, this is what I want to do, and have a once-a-month conversation with them. I think that’s the most effective way to get out of the business, it’s piece by piece, it doesn’t happen overnight, for me it’s probably 3 years long.

[09:41] First off, a good process is that you can’t combine 5 processes in one. You can’t combine move in and move out together, that’s bad. Those are completely separate processes. Next thing is that a process should ask a question ahead of time and should avoid judgment calls. Also, a good process is good training of your team members.

[24:37] This is the biggest pitfall; everybody wants to buy a quick fix. Everybody would say, hey, can I have your move-in process? Well, it’s not gonna work for you, it’s not your company. You need not just buy something; you need to buy the expertise to get it so it works for your company. Every time I deal with the system, whoever is in charge of that, they are on the committee and they are working with us to get it right.

[42:25] Live life to its fullest, enjoy every day. Take this seriously but think of what you spend your time on doing because one thing we can’t get back is the time. I would rather work so hard, but I also wish that I would’ve not always been so driven that everything has to be like, I need to get through this.

SUMMARY OF BUSINESS

Housematch - We offer complete property management services in Temecula, Winchester, San Diego, Murrieta, Menifee, and the surrounding area to ensure that property owners are able to make a profit from their properties without having to spend a lot of time managing the day-to-day tasks such as repairs, maintenance and tenant relations.

PM Solutions Pro - offers world-class solutions for Property managers. We can develop efficient and effective business processes, helps you grow your ranking and traffic through search engine optimization, and hire a remote assistant to improve your business while reducing cost.

ABOUT THE WESTSIDE INVESTORS NETWORK

The Westside Investors Network, is your community for investing knowledge for growth. For real estate professionals by real estate professionals. This show is focused on the next step in your career... investing, for those starting with nothing to multifamily syndication.

The Westside Investors Network strives to bring knowledge and education to the real estate professional that is seeking to gain more freedom in their life. The host's AJ and Chris Shepard, are committed to sharing the wealth of knowledge that they have gained throughout the years to allow others the opportunity to learn and grow in their investing. They own Uptown Properties, a successful Property Management and Brokerage Company. If you are interested in Property Management in the Portland Metro or Bend Metro Areas, please visit www.uptownpm.com. If you are interested in investing in multifamily syndication, please visit www.uptownsyndication.com.

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CONNECT WITH PAUL:

Phone: [phone]

Email: [e-mail]
Website: https://www.housematchca.com/; https://pmsolutionspro.com/
LinkedIn: https://www.linkedin.com/in/paul-kankowski-5b761344/
Facebook: https://www.facebook.com/paul.kankowski; https://www.facebook.com/housematchhomes/
Instagram: https://www.instagram.com/paulkanko12/

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