FIR #420: How Well Did CrowdStrike Handle Its Crisis Communications?

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A faulty software update caused the biggest IT outage in history, affecting everything from commercial airline flights to hospitals. The crisis communication demands on CrowdStrike were enormous. How well did the company acquit itself? Neville and Shel look at the company's response and share what some crisis experts have said. Also in this episode, there's increased reporting on the strike between journalists and media relations professionals. People are still searching on Google, but they are not clicking on any of the results, creating headaches for websites that need visitors to survive. Ogilvy has introduced a service to deal with rogue influencers. A newsletter has made its way into the fediverse as social networks like Threads continue to expand their fediverse presence. In his tech report, Dan York shares his thoughts on the U.S. Supreme Court decision dealing with content moderation and why it's important for communicators, the release of WordPress 6.6, and the CrowdStrike outage.
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