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Mind Games: Using Psychology to Boost Customer Success
Manage episode 450353273 series 3538570
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Have you ever wondered why your customers say they want a result - and then don’t do ANY of the things you tell them to?
No, it’s not that they’re lazy or bad-fit customers…
You're just not speaking to the way human brains actually work!
Join Rachel ProvanJoin Rachel Provan to learn the secrets of how people really make decisions, and how you can use this knowledge to help your customers succeed with your product.
BY THE TIME YOU FINISH LISTENING, YOU'LL DISCOVER:
- Why humans don't operate logically (and what that means for getting buy-in)
- The one question that transforms every customer interaction
- How to use loss aversion to frame renewal conversations more effectively
- Simple psychological tricks that can increase perceived value
- The ethical difference between influence and manipulation
Stop wasting time with logical tactics that don’t work. Learn how to talk to customers in ways that make them take action and get the results they came for.
Tired of waiting to get promoted?
Learn the 3-step proven system to make your promotion undeniable - even if there's no role available!
Go to http://provansuccess.com/promoted
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
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💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
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