CGS: Conversations In Game Studies podcast

#Science #Video Games #Lifestyle #Social Sciences #Ádám Hushegyi #Video Game Studies #Game Studies

23:03

Are your people, processes, and platforms delivering value or to drive better customer experiences, or are they—and your CX—disconnected and siloed? Agility requires a willingness to adapt and evolve, as well as a deep understanding of how customer trust is built (or broken) through simplicity, personalization, and empowered employees. Today, we're going to talk about how brands can transform their customer experience using AI-powered strategies. To help me discuss this topic, I'd like to welcome, John Durocher, Chief Customer Officer at Calix. About John Durocher John Durocher leads the award-winning Calix Customer Success organization as chief customer officer. In his previous role as executive vice president of customer success at Salesforce, he led the teams actively engaged with Salesforce global customers. Prior to joining Salesforce.com, Mr. Durocher spent 17 years with Accenture's financial services practice and has a solid track record of planning, and executing growth initiatives, and a passion for bringing innovative ideas to clients. Mr. Durocher is recognized as a thought-leader in Customer Relationship Management (CRM), authoring a number of papers and articles that have been published in industry and research publications. Mr. Durocher has also been actively involved in developing software solutions for the Financial Services Industry and is a patent holder on several that have been deployed globally. John Durocher on LinkedIn: https://www.linkedin.com/in/johndurocher/ Resources Calix: https://www.calix.com Don't miss Calix's ConneXions conference, October 18 – 21, 2025 at the Wynn Resort in Las Vegas. Learn more and register here: https://www.calix.com/events/connexions.html Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com "…

CGS: Conversations in Game Studies

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Conversations in Game Studies is a series of talks with scholars who research video games in their academic work, covering specific areas of research, as well as game studies in a broader context.

8 episodes

CGS: Conversations in Game Studies

updated il y a un an

maison des série•Feed

Fetch error

Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on May 28, 2024 23:36 (1+ y ago)

Conversations in Game Studies is a series of talks with scholars who research video games in their academic work, covering specific areas of research, as well as game studies in a broader context.

8 episodes

#Science #Video Games #Lifestyle #Social Sciences #Ádám Hushegyi #Video Game Studies #Game Studies

Tous les épisodes

CGS: Conversations in Game Studies

1
CGS Shorts - Unity Engine's Fall from Grace 14:19

il y a 1 year14:19

14:19

Chris J. Young (University of Toronto) talks about the recent woes of Unity and how they could impact the future of the company that was once hailed as the champion of independent videogame development.

CGS: Conversations in Game Studies

1
Conversations in Game Studies (CGS) #7: Chris Young - Preserving Video Games in Libraries 35:35

il y a 2 years35:35

35:35

With the disappearance of a large number of video games, archiving titles is becoming essential for the future of game studies. Chris J. Young, Head of Collections and Digital Scholarship at the University of Toronto Mississauga Library, describes his institution's trailblazing efforts in video game conservation with the Syd Bolton Collection and the unique opportunities and challenges that come with integrating video games into the world of libraries. Video version available on YouTube: https://youtu.be/f3ASYPHrKqE?si=2AT-naU3g642ctYG…

CGS: Conversations in Game Studies

1
Conversations in Game Studies (CGS) #6: Kristian Bjørkelo - Is There Too Much D&D? 32:10

il y a 2 years32:10

32:10

Kristian A. Bjørkelo (University of Bergen) discusses the prevalence of Dungeons and Dragons in game scholarship and how the overt focus on D&D games and players may be unwittingly contributing to the monopoly of Wizards of the Coast (and its parent company Hasbro) on the roleplaying scene. Link to original article: https://eludamos.org/index.php/eludamos/article/view/6981 To follow Kristian on social media: https://twitter.com/madmullah https://www.instagram.com/madmullahhastur/…

CGS: Conversations in Game Studies

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Conversations in Game Studies (CGS) #5: Tijana Rupcic - Spirituality in Dystopian Video Games 27:42

il y a 2 years27:42

27:42

Tijana Rupčić (Central European University, Vienna) discusses the importance of spirituality in dystopian video games, with particular focus on Everybody's Gone to the Rapture, Death Stranding, and Cyberpunk 2077, which touch on the idea of transhumanism and on the implications of transcending death. Original study: https://www.mdpi.com/2077-1444/14/2/247 Tijana on social media: https://twitter.com/FerejaTina…

CGS: Conversations in Game Studies

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Conversations in Game Studies (CGS) #4: Krobová, Švelch, Janik - Post-Soviet Spaces in Video Games 34:05

il y a 2 years34:05

34:05

Tereza Fousek Krobová (Charles University, Prague), Jaroslav Švelch (Charles University, Prague) and Justyna Janik (Jagiellonian University, Cracow) discuss the representation of post-Soviet spaces in contemporary horror video games and how the depiction of Central and Eastern Europe has evolved over the past decades across various genres. Video version https://youtu.be/yRyfCP7HSg8 Link to original study https://www.tandfonline.com/doi/full/10.1080/2040350X.2022.2071520 Prague Game Production Studies Group https://gameproductionstudies.fsv.cuni.cz/ To follow the guests on social media https://twitter.com/raguklemenso…

CGS: Conversations in Game Studies

1
Conversations in Game Studies (CGS) #3: Amanda Cote - The Myth of "Good Crunch" 37:13

il y a 2 years37:13

37:13

Amanda Cote (University of Oregon) discusses how crunch has become deeply embedded in the video game industry, leading developers to distinguist between "good crunch" and "bad crunch." YouTube version: https://youtu.be/DQltuh_Ewlw Follow Amanda on social media: https://twitter.com/accote http://www.amandaccote.com/ Original Study: https://journals.sagepub.com/doi/10.1177/14614448211014213…

CGS: Conversations in Game Studies

1
Conversations in Game Studies (CGS) #2: Chris Young - Canadian Indie Scene and the Monopoly of Unity 35:40

il y a 2 years35:40

35:40

Chris J. Young (University of Toronto) discusses how the Canadian independent video game maker scene has evolved thanks to such robust tools as the Unity Engine, as well as how Unity managed to become a silent giant in the video game industry thanks to its strong grip on the indie scene and mobile platforms. Video version: https://www.youtube.com/watch?v=TEp8g4y-cJk Chris on social media: https://twitter.com/drchrisjyoung Link to study: https://tspace.library.utoronto.ca/bitstream/1807/89734/3/Young_Chris_J_... Game Production Studies: https://library.oapen.org/handle/20.500.12657/47043 Syd Bolton collection at the U of T: https://collections.utm.utoronto.ca/collections/syd-bolton-collection…

CGS: Conversations in Game Studies

1
Conversations in Game Studies (CGS) #1: Jan Švelch - Player Surveillance and Data Gathering 32:59

il y a 2 years32:59