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Business Transformation Pitch with The CX Goalkeeper


1 #251: Fans favorite: Mastering the Art of Customer Experience: Insights from the CEO of the CXPA 29:41
29:41
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Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and aligning internal operations to consistently deliver value across all touchpoints. He also stresses the need for cross-functional collaboration and leadership that models CX priorities. When hiring, Melia looks for individuals who demonstrate storytelling ability, problem-solving, and ownership—key traits for driving cultural transformation. His approach reinforces the idea that sustainable CX excellence requires intentional system design, emotionally intelligent talent, and unified leadership around customer-centric goals. About Greg Melia At the helm of CXPA, my focus revolves around championing the global customer experience profession through strategic communications and community building, honed over five transformative years in leadership. Our organization thrives on CX certification, publications, and community that empower customer experience professionals to excel. Resources Customer Experience Professional Association: https://www.cxpa.org/home https://www.cxpa.org/home Please, hit the follow button: Apple Podcast: http://cxgoalkeeper.com/apple Spotify: http://cxgoalkeeper.com/spotify We’d love to hear your thoughts — leave a comment and share your feedback! Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ About Gregorio Uglioni: Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions Listen to more podcasts on The Agile Brand network here: https://agilebrandguide.com/the-agile-brand-podcasts/…
Your Legal Rights
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Contenu fourni par Your Legal Rights. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Your Legal Rights ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
Bay Area attorney Jeff Hayden talks with experts on various legal topics, with listener participation: (415) 841-4134.
…
continue reading
21 episodes
Tout marquer comme (non) lu
Manage series 3015595
Contenu fourni par Your Legal Rights. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Your Legal Rights ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
Bay Area attorney Jeff Hayden talks with experts on various legal topics, with listener participation: (415) 841-4134.
…
continue reading
21 episodes
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Your Legal Rights

What changes are taking place in Landlord-Tenant Laws? Changes in Unlawful Detainers? What of the back rent? Are evictions back in vogue? What protections are now in place?Questions for Jeff and his guests — and we've got three of the BEST — call (866) 798-8255.
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Your Legal Rights

1 Planning and Probating Your Estate, Small or Large 59:29
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Is Probate and Estate Planning really about your property, or people?YLR Host, Jeff Hayden, and tonight's co-host, David Bigeleisen, are joined by San Francisco Estate Planning, Trust & Probate Attorney John O’Grady.Questions for Jeff and his guests? Please call us, toll free, at (866) 798-8255.
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Your Legal Rights

YLR Host, Jeff Hayden, and tonight's co-host, David Bigeleisen, are joined by Sophia Cope and Tori Noble, attorneys with the Electronic Frontier Foundation. For the past 35 years, the Electronic Frontier Foundation has been defending digital privacy, free speech, creativity and innovation, transparency and security -- long before most of us saw the link between technological innovation and the erosion of many of our liberties, imagining what the future could look like when we get things right.Tonight's discussion includes such issues as the search of your electronic devices at the border, use of surveillance to monitor your travel, or your purchases, and the implication of the digital age upon your First Amendment Rights.Questions for Jeff and his guests? Please call us, toll free, at (866) 798-8255.…
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Your Legal Rights

1 Elections: What's Going Wrong 59:13
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In this age of tribalism, there is little uniting folks these days. Interestingly, one thing on which each side can agree, is a deep distrust of elections, especially at the national level.Is it the way the elections are conducted? Who gets to vote?When one side wins, it seems the other side is unconvinced. While power switches back and forth — something our founding fathers might've thought healthy for a thriving democracy — it seems the party losing power is increasingly willing to challenge the outcome.Tonight, YLR Host, Jeff Hayden, is joined by Brent Turner, and perhaps another guest or two. Questions for Jeff and his guest? Please call, toll-free, at (866) 798-8255.…
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Your Legal Rights

1 Elections: What's Going Wrong 59:13
59:13
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Aimé59:13
In this age of tribalism, there is little uniting folks these days. Interestingly, one thing on which each side can agree, is a deep distrust of elections, especially at the national level.Is it the way the elections are conducted? Who gets to vote?When one side wins, it seems the other side is unconvinced. While power switches back and forth — something our founding fathers might've thought healthy for a thriving democracy — it seems the party losing power is increasingly willing to challenge the outcome.Tonight, YLR Host, Jeff Hayden, is joined by Brent Turner, and perhaps another guest or two. Questions for Jeff and his guest? Please call, toll-free, at (866) 798-8255.…
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Your Legal Rights

1 Elections: What's Going Wrong 59:13
59:13
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Aimé59:13
In this age of tribalism, there is little uniting folks these days. Interestingly, one thing on which each side can agree, is a deep distrust of elections, especially at the national level.Is it the way the elections are conducted? Who gets to vote?When one side wins, it seems the other side is unconvinced. While power switches back and forth — something our founding fathers might've thought healthy for a thriving democracy — it seems the party losing power is increasingly willing to challenge the outcome.Tonight, YLR Host, Jeff Hayden, is joined by Brent Turner, and perhaps another guest or two. Questions for Jeff and his guest? Please call, toll-free, at (866) 798-8255.…
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Your Legal Rights

Elder abuse arises in various forms from various sources.Some practices are obvious such as physical abuse or neglect, or falsifying financial records or forging signatures; others more subtle such as selling a senior on a poor investment with huge commissions or selling unneeded repairs to their home.Tonight’s broadcast is devoted to protecting seniors, from a whole litany of scams and predatory practices.YLR Host, Jeff Hayden, and tonight's co-host, David Bigeleisen, are joined by Karman Guadagni, the managing partner at Stebner Gertler & Guadagni, a recognized elder abuse litigation law firm with compassionate and aggressive lawyers capable of handling the most complex elder abuse cases.Questions for Jeff, David and their guest? Please call, toll-free, at (866) 798-8255.…
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Your Legal Rights

1 The United States Supreme Court: What Just Happened? What’s Coming? 58:59
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Two years ago, the Supreme Court overturned Roe v. Wade, threw out New York’s Concealed Weapon Law – a law much like California’s – as violative of the Second Amendment, and threw out former President Biden’s student debt relief program.We asked our experts: what’s next?Last year, the court granted presidential immunities once-thought unthinkable, held that the first amendment prohibits the Colorado Public-Accommodation Law from forcing a website designer to design a website for a same-sex wedding, stating it was against her religious beliefs, and found the Constitution's elections clause does not vest exclusive and independent authority in state legislatures to set the rules regarding federal elections..Again, we asked our experts: what’s next?Needless to say, plenty to talk about the last few yearsThis year is also replete with activisim, politics, and a few surprises.YLR Host, Jeff Hayden, is joined by celebrated trial lawyer, Jim Brosnahan, to discuss this year's Supreme Court cases.Questions for Jeff and his guests? Please call, toll free, at (866) 798-8255.…
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Your Legal Rights

1 Your Traffic Stop, The Department of Motor Vehicles, and Your Legal Rights. 59:31
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Tonight, on Your Legal Rights: we’re revisiting traffic court and the Department Of Motor Vehicles, and issues that might deprive you of your right to due process. YLR Host, Jeff Hayden, is joined by David Uthman, from the San Francisco Traffic Clinic and the Law Offices of David Uthman in San Francisco.Questions for Jeff’s guest? Call, toll free, at (866) 798-8255.…
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Your Legal Rights

1 Does the phrase "Democratic Republic" still apply to the United States? Is California a Valued Member, or a Vanquished Territory? 59:54
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YLR Host, Jeff Hayden, is working tonight with panel of hosts who will discuss elections, current events, and the relationship between California and the federal government. Former California State Controller, Betty Yee, well-versed on Government Accountability and an expert on the budget, will join us to discuss some of the legal issues relating to budget and finance such as constraints with borrowing to balance the budget and CA withholding payroll taxes from the federal government, and comment on such events as the detention of a United States Senator and a New York City mayoral candidate by immigration officials.Join us may be a very provocative conversation.Questions for Jeff and his guests? Please call us, toll free, at (866) 798-8255.…
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Your Legal Rights

1 Immigration Nightmare: Part Two 59:12
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Just over a year ago, we dared ask such questions as "What is it going to take before Congress will take up fair and just immigration reform." Since that time, the situation has worsened. In the two weeks since Part I of this series aired, the paradigm has shifted, and not for better.It was foreseeable that political leaders would use immigration as the wedge issue to divide the people of this country; however, federalizing the National Guard and sending in the military perhaps less so. Tonight, we again ask: Isn't the fight for immigrant and refuge rights a forgotten part of the fight for racial justice?Tonight, YLR Host, Jeff Hayden, and tonight's co-host, David Bigeleisen, are joined by USF Professor, Lawyer and activist Bill Hing, author of Humanizing Immigration: How to Transform Our Racist and Unjust System.Questions for Jeff, David and their guest? Please call (866) 798-8255.…
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Your Legal Rights

1 Bankruptcy, Your Rights and the Two-Minute Debtors Solution 59:09
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You owe some money; but, do you have rights? YLR Host, Jeff Hayden, joined by Leon Bayer, are talking about bankruptcy, debtors rights, and what this means for you. Questions for Jeff and his guest? Call us at (415) 841-4134.
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Your Legal Rights

Just over a year ago, we dared ask such questions as "What is it going to take before Congress will take up fair and just immigration reform." Since that time, it seems the situation has worsened.We asked: "When someone shows up at the border, claiming asylum, does the system give him or her the benefit of the doubt? If not, why not?" Again, is there a change? For the better?Tonight, we again ask: Isn't the fight for immigrant and refuge rights a forgotten part of the fight for racial justice?Tonight, YLR Host, Jeff Hayden, and tonight's co-host, David Bigeleisen, are joined by Professor Bill Hing, author of Humanizing Immigration: How to Transform Our Racist and Unjust System.Questions for Jeff, David and their guest? Please call (866) 798-8255.…
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Your Legal Rights

1 Our Relationship with Animals: a Chat about Ethics 58:24
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There is a growing movement that contends that animals themselves may have legal rights.Tonight, our panel of outstanding guests will help us illuminate our relationship with animals, whether our pets, animals raised for food or those wild animals in our environment.YLR Host, Jeff Hayden, is joined by tonight’s co-host, Dean Johnson, and Pets In Need Chief Executive Officer Laura Toller Gardner, Veterinary Specialist in Animal Welfare Dr. Barry Kipperman, and Brent Turner, The Real Activist. Questions for Jeff, Dean and their guests? Please call, toll-free, at (866) 798-8255.…
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Your Legal Rights

1 Our Relationship with Animals: a Chat about Ethics 58:24
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There is a growing movement that contends that animals themselves may have legal rights.Tonight, our panel of outstanding guests will help us illuminate our relationship with animals, whether our pets, animals raised for food or those wild animals in our environment.YLR Host, Jeff Hayden, is joined by tonight’s co-host, Dean Johnson, and Pets In Need Chief Executive Officer Laura Toller Gardner, Veterinary Specialist in Animal Welfare Dr. Barry Kipperman, and Brent Turner, The Real Activist. Questions for Jeff, Dean and their guests? Please call, toll-free, at (866) 798-8255.…
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Your Legal Rights

1 Your Homeowners Association and You 59:08
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You are having problems with your homeowners association?What is a homeowners association – does it only seem they are everywhere?How does a homeowners association come into being.Can you just opt out? Or what if you fully buy into the homeowners association – you fully believe in it, and decide to join the board – just what experience is in store?Do good homeowners associations necessarily make good neighbors?Join YLR Host, Jeff Hayden, and his guests Ron Rohde and Paul Lee, to discuss how to get the most out of your Homeowners Association. Questions for Jeff's guests? Call us, toll free, at (866) 798-8255.…
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Your Legal Rights

1 Landlord-Tenant Law: Spring 2025 1:00:29
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Join us for our Spring installment of Landlord-Tenant law for 2025.Tonight, YLR Host, Jeff Hayden, is joined by two of San Francisco's best: Jessica Chylik and Sal Timpano.Questions for Jeff's guests? Please call (415) 841-4134.
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Your Legal Rights

1 Law Day of Action: Defending the Rule of Law 59:27
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Amidst a deteriorating legal and political atmosphere, at this moment in time, we can celebrate the constitution and the rule of law while, at the same time recognizing there may be changes afoot that we should all be watching.Tonight’s broadcast is a call to action.YLR Host, Jeff Hayden, is joined by Professor Brian Soucek, Professor of Law at UC Davis School of Law, Certified Criminal Law Specialist Peter Goldscheider, mediator and trial attorney Jean Hyams, Sonya Mehta, a trial attorney representing individual employees and labor unions, and Cheryl Niro, attorney and mediator who serves on the board of Lawyers Defending American Democracy, an organization focused on the unique responsibility of lawyers to defend the Constitution.Questions for Jeff's guests? Call us, toll free, at (866) 798-8255.…
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Your Legal Rights

An all-star cast discussion on "Good Science" versus "junk science", and question: What is the state of science education in our country? What is the state of scientific inquiry and research in our country, given the current administration?
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Your Legal Rights

1 Your Vote, Your Election, Your Democracy 59:41
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YLR Host Jeff Hayden, joined by co-hosts Brent Turner and David Bigeleisen, welcome tonight's special guest Trent Lange from California Clean Money Campaign and California Clean Money Action Fund.Where do we stand on legislation, PACs and Money? What changes are afoot in Washington that might make voting less accessible? Locally, where does the issue of ranked-choice fit into the analysis?Questions for the panel? Please call (866) 798-8255.…
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