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Contenu fourni par Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations, Gregor Anton, and Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations, Gregor Anton, and Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
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All About Change


1 Eli Beer & United Hatzalah: Saving Lives in 90 seconds or Less 30:20
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Eli Beer is a pioneer, social entrepreneur, President and Founder of United Hatzalah of Israel. In thirty years, the organization has grown to more than 6,500 volunteers who unite together to provide immediate, life-saving care to anyone in need - regardless of race or religion. This community EMS force network treats over 730,000 incidents per year, in Israel, as they wait for ambulances and medical attention. Eli’s vision is to bring this life-saving model across the world. In 2015, Beer expanded internationally with the establishment of branches in South America and other countries, including “United Rescue” in Jersey City, USA, where the response time was reduced to just two minutes and thirty-five seconds. Episode Chapters (0:00) intro (1:04) Hatzalah’s reputation for speed (4:48) Hatzalah’s volunteer EMTs and ambucycles (5:50) Entrepreneurism at Hatzalah (8:09) Chutzpah (14:15) Hatzalah’s recruitment (18:31) Volunteers from all walks of life (22:51) Having COVID changed Eli’s perspective (26:00) operating around the world amid antisemitism (28:06) goodbye For video episodes, watch on www.youtube.com/@therudermanfamilyfoundation Stay in touch: X: @JayRuderman | @RudermanFdn LinkedIn: Jay Ruderman | Ruderman Family Foundation Instagram: All About Change Podcast | Ruderman Family Foundation To learn more about the podcast, visit https://allaboutchangepodcast.com/ Looking for more insights into the world of activism? Be sure to check out Jay’s brand new book, Find Your Fight , in which Jay teaches the next generation of activists and advocates how to step up and bring about lasting change. You can find Find Your Fight wherever you buy your books, and you can learn more about it at www.jayruderman.com .…
ITSM Podcast covering Latest Solutions & Best Practices
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Contenu fourni par Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations, Gregor Anton, and Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations, Gregor Anton, and Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
CV: Gregor has been providing ITSM/ITAM/CRM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ implementations, worldwide, in the UK, Europe, Australia, Singapore, Canada, USA with products such as but not limited to Ivanti Neurons for ITSM/ITAM, Ivanti Service Manager, Saleslogix CRM, HEAT. Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti, or Infor. Any use of the software product names is descriptive of product experience/skillset and used to review the mentioned enterprise software products.
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32 episodes
Tout marquer comme (non) lu
Manage series 2916799
Contenu fourni par Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations, Gregor Anton, and Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations, Gregor Anton, and Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
CV: Gregor has been providing ITSM/ITAM/CRM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ implementations, worldwide, in the UK, Europe, Australia, Singapore, Canada, USA with products such as but not limited to Ivanti Neurons for ITSM/ITAM, Ivanti Service Manager, Saleslogix CRM, HEAT. Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti, or Infor. Any use of the software product names is descriptive of product experience/skillset and used to review the mentioned enterprise software products.
…
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32 episodes
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×DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Cherwell, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. What is Kaizen , you may ask? Kaizen as you may suspect, is Japanese for "Improvement" . It's a concept of business activities to continuously improve all functions for all employees of a company. Mostly used in supply-chain,. Kaizen has been applied to healthcare, life coaching, government, manufacturing, and banking. IMHO Kaizen is the unwritten bible of successful consultants and developers. I have adapted this concept with great success with my 100+ Ivanti HEAT ITSM/ITAM implementations worldwide, over the last 28+ years implementing Ivanti Neurons for ITSM/ITAM (powered by HEAT)…

1 Is iPaaS the future for Ivanti Integrations? 11:42
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DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Workato, Zapier, BMC Remedy. Any use of the software product names is descriptive of the fact that we have experience with the mentioned ITSM and CRM products Although the term Integration Platform as a Service was invited in 2011, the first such services didn't surface in the Ivanti Neurons for ITSM/ITAM world until about 5 years ago with Zapier, a company that provides integrations for web applications. At that time API was, and to a degree still is, very difficult and time-consuming to implement and maintain, so Zapier was touted as a great solution and possibly the future of integrations. However, a lack of features (at least in the Ivanti universe) as well as cost were the main factors for its fizzling out. I have to say that I was really impressed by the Workato integration that Ivanti demonstrated on a recent show-and-tell webinar.…

1 When to consider a freelance contractor for your Ivanti Neurons ITSM/ITAM system 11:23
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If you would have asked that question 28 years ago , the answer would likely have been quite different. You see ITSM has come a long way since the early Helpdesk days. Back then most helpdesk systems were very basic ticket systems that recorded employee information, symptoms, ticket categories, and allowed you to prioritize and assign tickets. Sure you had some basic business automations like alerts and escalations, and perhaps even some scheduled reports.…

1 Ivanti ITSM Project FAQ by Service Desk Managers 19:32
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DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. FAQ Do you really need a dedicated Ivanti Consultant? How important is Ivanti Certification? What time zone are you in? What is the better approach, onsite or remote implementation? What is the typical time frame of an Ivanti ITSM Project? What is your approach? What are your rates?…
Back in the day before Zoom, before Goto Meeting, before the Internet, onsite visits were the only approach. Nowadays you hardly find anyone requiring an onsite and if you do. You really need to ask yourself, why?
Lately on various Social Media Sites there have been quite a few proud posts of Ivanti "Consultants" getting their Certification for Ivanti ITSM . What is Ivanti Certification? And is it important?
Ivanti ITSM has come a long way in the 27+ years I have implemented the various products from HEAT, HEAT ITSM, Ivanti Service Manager, Ivanti Asset Manager, and now Ivanti Neurons for ITSM/ITAM. Surprisingly the Ivanti Professional Services approach has also changed. From in-house consultants, now outsourced to Ivanti Business partners. Is that good, is it bad? How many consultants/developers do you really need for your ITSM Project?…
DISCLAIMER : Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. ChatGPT by definition is a large language model trained by OpenAI based on the GPT (Generative Pre-trained Transformer) architecture, designed to understand and generate human-like language, which allows ChatGPT to have conversations with people and answer their questions on a wide range of topics. The purpose of ChatGPT is to assist and provide helpful responses to users. On the surface it looks very promising, but as you dig deeper you will find there are still quite a few glitches and it's more of a glorified search engine, not unlike using Google Voice, Alexa, or Siri to search for information. Visit the ITSM/ITAM/ESM BLOG!…
DISCLAIMER : Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. Short Answer is NO , you don't need a project manager. In fact, one of the most common mistakes made by companies implementing Ivanti Neurons for ITSM/ITAM aka Ivanti Service Manager (HEAT) is to assign a Project Manager. Don't get me wrong, there are many great project managers out there and there is a need for project manage for many hardware type of implementations and large scale software development. For Ivanti HEAT Neurons ITSM however, one of the biggest mistakes you can make is assigning a Project Manager. From 26+ years Implementation experience and 100+ ITSM implementations, with products such as but not limited to Ivanti Neurons, Ivanti Service Manager, Saleslogix CRM, HEAT, globally for Fortune 500 and Global 500 companies in the UK, EU, Australia, New Zealand, South Korea, Singapore, Canada, and the USA, I can tell you without a doubt that less is more, and 99% of the time, project managers are not needed and typically get in the way of getting things done .…

1 What makes a great Ivanti HEAT Neurons Administrator/Developer/Consultant? 11:03
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DISCLAIMER : Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. One of the most common Ivanti HEAT Neurons Implementation challenges identified by clients is " Admin Training ". What seems like an easy quick fix is actually more complicated. It takes more than just Ivanti Training Academy access, Ivanti Business Partner training, and guidance from a seasoned professional. With 26+ years Implementation experience and 100+ ITSM implementations, with products such as but not limited to Ivanti Neurons, Ivanti Service Manager, Saleslogix CRM, HEAT, globally for Fortune 500 and Global 500 companies in the UK, EU, Australia, New Zealand, South Korea, Singapore, Canada, and the USA, the topic of Ivanti HEAT Administration and Training is one that I've seen change over the years and encounter on a regular basis. DISCLAIMER : I have never been employed by Ivanti. "Ivanti Consultant", and "Ivanti Developer" refer to job description, experience, and skill set with Ivanti's products. Also, note that I have never been directly employed by Ivanti, however, I have been employed by and sub-contracted for Frontrange Business Partners and sub-contracted for Ivanti Business Partners to work with Ivanti Project Managers and/or Ivanti Implementations. Why Ivanti? It's my ITSM product of choice!…
DISCLAIMER : "Ivanti Consultant", and "Ivanti Developer" refer to job description, experience, and skill set with Ivanti's products. There is a very important distinction between Ivanti HEAT ITSM Developers, Consultants, and Architects, and of course there are Ivanti Freelancers too. You also need to evaluate competency vs skill and number of years experience and number of Ivanti HEAT Implementations.…

1 Is Ivanti a Professional Services Provider? 12:30
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DISCLAIMER : Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. Ivanti is an IT powerhouse and supply software systems that require professional services. That is not the same as a professional service provider. Ivanti is in the sales business straight and simple. This should matter to you. Tune in to find out why…
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. Meet your Podcaster CV: Gregor has been providing ITSM Best Practices , Latest Solutions, Development, Consulting , Architecture, and Design since 1996 , that's 27+ years, 100+ ITSM implementations , worldwide, in the UK, Europe, Australia, South Korea, Singapore, Canada, USA with products such as but not limited to Ivanti Neurons, Ivanti Service Manager, Saleslogix CRM, HEAT ITSM. Plus some ServiceNow, Remedy, and SageCRM experience. But wait, there is more... Systems Integrations with ERP solutions such as SAP, Sage, JDE, PWC, Microsoft Dynamic, and Discovery Tools such as SCCM, End Point Manager (EPM), proprietary banking systems, and others. Customers include Fortune 500 and Global 500 enterprise clients , Frontrange Business Partners, Ivanti Business Partners, and private Swiss Banks, worldwide in the UK, Europe, Australia, New Zealand, South Korea, Singapore, Canada, and the USA. DISCLAIMER : I have never been employed by Ivanti. "Ivanti Consultant", and "Ivanti Developer" refer to job description, experience, and skill set with Ivanti's products. Also, note that I have never been directly employed by Ivanti, however, I have been employed by and sub-contracted for Frontrange Business Partners and sub-contracted for Ivanti Business Partners to work with Ivanti Project Managers and/or Ivanti Implementations. Why Ivanti? It's my ITSM product of choice!…
DISCLAIMER : Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. Jingle bells, jingle bells.. WAIT, say what? Christmas Lights? What do Christmas Lights have to do with ITSM products such as Ivanti HEAT Neurons?? EVERYTHING!!! https://itchronicles.com/business-metrics/itsm-esm-christmas-lights/ If your dashboards aren't lighting up like a Christmas tree, and yes I mean green for good and red for bad , for your KPIs and Metrics , including Hours of Operation Calculations, Averages, Percentages, Trends, and complex groupings, then you need to listen to this podcast!…
Software asset management (SAM) is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization. Sounds great, but where do you start? DISCLAIMER : Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.…
We will be covering the history of ITAM (IT Asset Management), how ITAM has evolved in the last couple of years, and what you need to know . DISCLAIMER : Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.…
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ITSM Podcast covering Latest Solutions & Best Practices

I started watching Dragons' Den in Canada and then the US version of Shark Tank. When I ran out of episodes to watch I tuned in to Dragons' Den UK (The Original) as well as the Shark Tank Australia Spin Off. Another German Spin Off that I tend to watch is "Die Höhle der Löwen" (The Lions' Den) What does all this have to do with ITSM? More than you think! DISCLAIMER : Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. PS: Also not a Dragon, Shark, or Lion ;)…
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ITSM Podcast covering Latest Solutions & Best Practices

Incidents (Break/Fix) and Service Requests (New/Change to Service) are often long debated by companies new to ITSM (IT Service Management). Password Reset Requests do not make the differentiation any easier. Are they a break/fix or service request? Can Password Resets even be logged by a user? Of course! There are many passwords besides your Single Sign-On (SSO) password. Self Service Customer Portals can be configured to allow anonymous Incidents and Service Requests . You could always ask a colleague to log a ticket for you. You could just pick up the phone and use the Interactive Response System (IVR) , Ivanti Voice to submit a password reset. You could just pick up the phone and call the Service Desk who then logs the Ticket. The subject actually goes much deeper as Incidents are viewed negatively. More incidents, more issues, higher IT instability. While Service Requests are positively viewed as a demand for IT services. DISCLAIMER : Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.…
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ITSM Podcast covering Latest Solutions & Best Practices

1 Typical ITSM Implementation Timeframe 11:34
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This question came in through my Podcast Question/Topic Form from Andre in Frankfurt, Germany. What is the typical Implementation Timeframe? DISCLAIMER : Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. Ivanti Service Manager (HEAT ISM) Implementations really vary based on business requirements . There is no quick silver bullet or cookie-cutter Scope of Work, and Estimates can vary greatly between Ivanti Business Partners, and independent consultants.…
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ITSM Podcast covering Latest Solutions & Best Practices

When it comes to Service Level Agreements (SLAs) there is one important configuration that's overlooked or forgotten. Holidays and Exceptions You've likely seen me post Holiday message on Instagram for the US, Canada, UK, Australia, Europe, Singapore, etc. Make no mistake about it, Holidays are important. Your SLA clock is likely ticking away when Incident, Service Request, and Task SLAs should be paused! It's somewhat of a straight forward process to configure SLA Holidays & Exceptions. There are two types of "Exception" configurations for your Hours of Operation (HOP) Calendar, aka Business Hours: Recurrent Manual Dates DISCLAIMER : Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.…
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ITSM Podcast covering Latest Solutions & Best Practices

1 What is the difference between an Incident, Problem, Service Request, and Change Requests? 14:30
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In this podcast Gregor covers the differences between Incident, Problem, Service Request, and Change Requests from a perspective of ITIL definition , helpdesk implementation , Ivanti Service Manager architecture , perception , and reporting . DISCLAIMER : Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.…
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ITSM Podcast covering Latest Solutions & Best Practices

1 UAT Test Script Case Examples 10:58
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DISCLAIMER : Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. One of the biggest issues with writing UAT (User Acceptance Testing) test cases , is knowing where to start and insisting on building your test script around the software. The fact is, you do not need access to the software system.…
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ITSM Podcast covering Latest Solutions & Best Practices

This ITSM Podcast Episode clears up some misconceptions about UAT Test Scripts DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.…
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ITSM Podcast covering Latest Solutions & Best Practices

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. It is no secret that I strongly believe Email is a productivity tool from the last century and recommend against enabling one-off email notifications unless absolutely necessary. A much better way and extremely advanced configuration is to create email summaries. Do you have a Podcast Topic or Question? Submit it at podcast.a19consulting.com…
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ITSM Podcast covering Latest Solutions & Best Practices

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. Do you have a Podcast Topic or Question? Submit it at podcast.a19consulting.com…
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ITSM Podcast covering Latest Solutions & Best Practices

Gregor share his experience with ITSM Implementations, more specifically Common User Acceptance Testing pitfalls. CV: Gregor has been providing ITSM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ ITSM implementations, worldwide, in the UK, Europe, Australia, South Korea, Singapore, Canada, USA with products such as but not limited to Ivanti Neurons, Ivanti Service Manager, Saleslogix CRM, HEAT ITSM. Plus some ServiceNow, Remedy, and SageCRM experience. DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.…
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ITSM Podcast covering Latest Solutions & Best Practices

CV: Gregor has been providing ITSM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ ITSM implementations, worldwide, in the UK, Europe, Australia, South Korea, Singapore, Canada, USA with products such as but not limited to Ivanti Neurons, Ivanti Service Manager, Saleslogix CRM, HEAT ITSM. Plus some ServiceNow, Remedy, and SageCRM experience. DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.…
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ITSM Podcast covering Latest Solutions & Best Practices

It never ceases to amaze me how many people mistake UAT Testing and System Testing. CV: Gregor has been providing ITSM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ ITSM implementations, worldwide, in the UK, Europe, Australia, South Korea, Singapore, Canada, USA with products such as but not limited to Ivanti Neurons, Ivanti Service Manager, Saleslogix CRM, HEAT ITSM. Plus some ServiceNow, Remedy, and SageCRM experience. DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.…
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ITSM Podcast covering Latest Solutions & Best Practices

What is Edge Computing? Shift Left Paradigm? Nirvana vs Realistic Expectation DISCLAIMER : Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review ITSM/ITAM/ESM/Discovery products.
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ITSM Podcast covering Latest Solutions & Best Practices

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. This is exciting news! Looking forward to reconnect with former Bendata/Frontrage HEAT Employees that went to the dark side and joined Cherwell! As well as former Change Control / Burntsand and present Avante Solutions / Kifinti Solutions Consultants!…
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ITSM Podcast covering Latest Solutions & Best Practices

This ITSM podcast episode focuses on UAT, Test Cases, Scripts, common UAT mistakes and problems, and how to overcome them. CV: Gregor has been providing ITSM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ ITSM implementations, worldwide, in the UK, Europe, Australia, South Korea, Singapore, Canada, USA with products such as but not limited to Ivanti Neurons, Ivanti Service Manager, Saleslogix CRM, HEAT ITSM. Plus some ServiceNow, Remedy, and SageCRM experience. DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.…
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ITSM Podcast covering Latest Solutions & Best Practices

1 ITSM Implementation Milestones 11:10
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Today'spodcast is on the topic of Implementation Milestones. CV: Gregor has been providing ITSM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ ITSM implementations, worldwide, in the UK, Europe, Australia, South Korea, Singapore, Canada, USA with products such as but not limited to Ivanti Neurons, Ivanti Service Manager, Saleslogix CRM, HEAT ITSM. Plus some ServiceNow, Remedy, and SageCRM experience. DISCLAIMER : Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.…
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