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Contenu fourni par Dave Edwards. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Dave Edwards ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
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Business Transformation Pitch with The CX Goalkeeper


1 #251: Fans favorite: Mastering the Art of Customer Experience: Insights from the CEO of the CXPA 29:41
29:41
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Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and aligning internal operations to consistently deliver value across all touchpoints. He also stresses the need for cross-functional collaboration and leadership that models CX priorities. When hiring, Melia looks for individuals who demonstrate storytelling ability, problem-solving, and ownership—key traits for driving cultural transformation. His approach reinforces the idea that sustainable CX excellence requires intentional system design, emotionally intelligent talent, and unified leadership around customer-centric goals. About Greg Melia At the helm of CXPA, my focus revolves around championing the global customer experience profession through strategic communications and community building, honed over five transformative years in leadership. Our organization thrives on CX certification, publications, and community that empower customer experience professionals to excel. Resources Customer Experience Professional Association: https://www.cxpa.org/home https://www.cxpa.org/home Please, hit the follow button: Apple Podcast: http://cxgoalkeeper.com/apple Spotify: http://cxgoalkeeper.com/spotify We’d love to hear your thoughts — leave a comment and share your feedback! Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ About Gregorio Uglioni: Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions Listen to more podcasts on The Agile Brand network here: https://agilebrandguide.com/the-agile-brand-podcasts/…
Dave Edwards
Tout marquer comme (non) lu
Manage series 2412831
Contenu fourni par Dave Edwards. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Dave Edwards ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
Sermons and seminars by Dave Edwards
…
continue reading
26 episodes
Tout marquer comme (non) lu
Manage series 2412831
Contenu fourni par Dave Edwards. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Dave Edwards ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
Sermons and seminars by Dave Edwards
…
continue reading
26 episodes
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Dave Edwards

1 01-A Foundation for Prayer (Hebrews 4:14-16) 22:43
22:43
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We have direct access to our Lord, and should use it. ** Recorded live at Lynden Community Church. We apologize for any audio quality or recording issues.
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Dave Edwards

1 02-Prayer and Solitude (Mark 1:32-35; Matthew 6:5-8) 31:05
31:05
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Praying in solitude is essential to my spiritual life. ** Recorded live at Lynden Community Church. We apologize for any audio quality or recording issues.
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Dave Edwards

1 03-Prayer and Personal Petition (Matthew 7:7-11) 33:42
33:42
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Ask to receive, seek to find, and knock to enter. * *Recorded live at Lynden Community Church. We apologize for any audio quality or recording issues.
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Dave Edwards

1 04-Prayer, Faith, and the Will of God (1 John 5:14-15; Mark 14:36; Mark 11: 20-26) 31:44
31:44
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My prayers should be backed by faith, and in submission to God’s will. ** Recorded live at Lynden Community Church. We apologize for any audio quality or recording issues.
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Dave Edwards

1 05-Prayer and our Motives (James 4:1-5) 27:27
27:27
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Receiving sometimes depends on asking from a heart that loves God. * Recorded live at Lynden Community Church. We apologize for any audio quality or recording issues.
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Dave Edwards

1 06-Prayer and God’s Peace (Philippians 4: 6-7) 30:52
30:52
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Making specific requests to God in prayer replaces anxiousness with God’s peace. * Recorded live at Lynden Community Church. We apologize for any audio quality or recording issues.
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Dave Edwards

1 07-Praying with Persistence (Luke 11:5-8; 18:1-8) 28:16
28:16
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Persistent prayer moves God to action. * Recorded live at Lynden Community Church. We apologize for any audio quality or recording issues.
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Dave Edwards

1 08-Prayer and Personal Righteousness (James 5:16; John 15:7; Mark 11:25) 30:55
30:55
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In part, the answer to my prayers is determined by my life. * Recorded live at Lynden Community Church. We apologize for any audio quality or recording issues.
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Dave Edwards

1 09-Silent Prayer (Selected Scriptures) 28:44
28:44
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Prayer with no words can express our cry to God, our faith in God, and our worship of God. * Recorded live at Lynden Community Church. We apologize for any audio quality or recording issues.
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Dave Edwards

1 10-Praying as a Way of Life (1 Thessalonians 5:17-18; Nehemiah 2:1-5; Proverbs 3:5-6) 36:01
36:01
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Prayer is not simply an activity, but it is a way of life. * Recorded live at Lynden Community Church. We apologize for any audio quality or recording issues.
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Dave Edwards

1 11-Prayer and the Fatherliness of God (Matthew 7:9-11) 25:17
25:17
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Our Heavenly Father gives good gifts to those who ask. * Recorded live at Lynden Community Church. We apologize for any audio quality or recording issues.
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Dave Edwards

1 12-Praying for our Enemies (Matthew 5:43-48; Luke 6:27-36) 26:21
26:21
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We are to follow God’s example of love by showing love to our enemies and by praying for them. * Recorded live at Lynden Community Church. We apologize for any audio quality or recording issues.
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Dave Edwards

1 13-Praying for our Leaders (1 Timothy 2:1-3) 31:41
31:41
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Praying for our leaders helps us to have a peaceful and quiet life from which to practice our faith. * Recorded live at Lynden Community Church. We apologize for any audio quality or recording issues.
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Dave Edwards

1 14-Praying When You are in Pain (Psalm 142) 28:57
28:57
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When in personal pain I will tell God my troubles because He understands and can help. * Recorded live at Lynden Community Church. We apologize for any audio quality or recording issues.
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Dave Edwards

1 15-Praying for Others in Pain (Isaiah 40:27-31; 2 Corinthians 1:3-4; Psalm 147:3,6) 28:43
28:43
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We can pray for God to give His strength, comfort and healing. * Recorded live at Lynden Community Church. We apologize for any audio quality or recording issues.
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