False Narrative With Fran & Ibs podcast

#Society #False Narrative With Fran Ibs

23:03

Are your people, processes, and platforms delivering value or to drive better customer experiences, or are they—and your CX—disconnected and siloed? Agility requires a willingness to adapt and evolve, as well as a deep understanding of how customer trust is built (or broken) through simplicity, personalization, and empowered employees. Today, we're going to talk about how brands can transform their customer experience using AI-powered strategies. To help me discuss this topic, I'd like to welcome, John Durocher, Chief Customer Officer at Calix. About John Durocher John Durocher leads the award-winning Calix Customer Success organization as chief customer officer. In his previous role as executive vice president of customer success at Salesforce, he led the teams actively engaged with Salesforce global customers. Prior to joining Salesforce.com, Mr. Durocher spent 17 years with Accenture's financial services practice and has a solid track record of planning, and executing growth initiatives, and a passion for bringing innovative ideas to clients. Mr. Durocher is recognized as a thought-leader in Customer Relationship Management (CRM), authoring a number of papers and articles that have been published in industry and research publications. Mr. Durocher has also been actively involved in developing software solutions for the Financial Services Industry and is a patent holder on several that have been deployed globally. John Durocher on LinkedIn: https://www.linkedin.com/in/johndurocher/ Resources Calix: https://www.calix.com Don't miss Calix's ConneXions conference, October 18 – 21, 2025 at the Wynn Resort in Las Vegas. Learn more and register here: https://www.calix.com/events/connexions.html Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com "…

False Narrative with Fran & Ibs explicit

maison des série•Feed

Fran and Ibs bringing you a weekly segment where they’ll discuss different topics going on in the world.

11 episodes

False Narrative with Fran & Ibs explicit

updated il y a 7 ans

maison des série•Feed

Fran and Ibs bringing you a weekly segment where they’ll discuss different topics going on in the world.

11 episodes

#Society #False Narrative With Fran Ibs

Tous les épisodes

1
Health, Fitness & Nutrition Feat Reece Bowers 1:13:08

il y a 7 years1:13:08

1:13:08

The boys are back, will 50% anyway. Ibs is back this week for the start of season 2 on a solo trip as Fran was away but he had a special guest in Reece Bowers. The two talk about fitness, health, nutrition, mental health amongst more. Reece produces facts which coinsign with a lot of people who are on their respected health journey and how food is more important than working out when trying to achieve a body you want.…

1
We’re Back With A Bang 46:05

il y a 7 years46:05

46:05

The boys are back after a summer break catching up on things that are going on in the world. What they’ve both been up to, holidays, life, itv appearances and more. They’re also joined by Alex as he talks about his beard oil company that has just launched!

1
Man Had A Premium Fade 54:49

il y a 7 years54:49

54:49

This week Fran & Ibs are joined by music artist Babacrunch to talk about his upcoming music ventures, his life in music and his new single Criminal. The boys quiz Babacrunch on his early days in BOMB squad, his transition into PBGR and their latest last album the Black Market. What does the future hold for Babacrunch and has he got an EP lined up?…

1
The Sabbatical Is Over 55:16

il y a 7 years55:16

55:16

The boys are back after a little break catching up on things that are going on in the world. They discuss jaw lines, what they've been up to during the break. The boys discuss Power season 5, is it as good as we think? They also discuss their favourite movies, TV shows and get really nostalgic over 90s/00s game consoles.…

1
Is It Actually Coming Home 59:44

il y a 7 years59:44

59:44

This week the boys discuss England and their journey in the World Cup. Can the boys pull of the coup of the century and actually win the World Cup? The boys also discuss Drake's new album, TV shows their watching at the moment & Megan from Love Island. Is her actions becoming the norm for women and is that an issue for men? The boys discuss it all.…

1
You’re A Poet Yeah 1:20:53

il y a 7 years1:20:53

1:20:53

This week Fran & Ibs dissect Ibs's poetry book that he wrote and released a few months ago called 'Why Don't We Fall in Love Part I', they discuss why Ibs wrote the book, what was his thinking behind the book and his take on Love. The boys also discuss the latest going on in the world cup, the TV shows that they can't stop watching at the moment and their favourite album of 2018.…

1
Too Much Sauce 56:38

il y a 7 years56:38

56:38

This week Fran & Ibs are joined by music artist Frostize to talk about his upcoming music ventures, his life in music and what it's like going against the grain and being a hip-hop artist instead of a grime artist. The boys also discuss the recent death of XXXTENTACION and the influence he had on young kids.…

1
World Cup Fever 1:36:12

il y a 7 years1:36:12

1:36:12

Fran & Ibs are joined by professional footballers Dominic Green & Toks Yussuff to discuss what's it really like being a professional footballer. The boys discuss the ins and outs of the professional game from politics and contracts to coaching and spending xmas day in a hotel. The boys also give their tips for the World Cup.…

1
You Got Them Triceps Cuz 1:00:07

il y a 7 years1:00:07

1:00:07

This week the boys choose their top 5 U.K. rap artists with some interesting choices. Youth and Terrorism, Religion, Grenfell, working out and phone addiction is all discussed, while Ibs and his triceps are questioned by Fran.

1
Pound Sterling 59:35

il y a 7 years59:35

59:35

Fran & Ibs are joined by the ever mentioned Sonny & Fran's brother Alex. The boys discuss Raheem Sterling and his tattoo, are the media going too far with the young superstar? England at the World Cup, Debt, Drake x Pusha, Balenciaga, Gucci, Social Media, First Dates & Tommy Robinson are all discussed on this episode.…

1
First Of Many 52:34

il y a 7 years52:34