Conversations With Each&Other podcast

22:42

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

Conversations with Each&Other

maison des série•Feed

Podcast by Each&Other

22 episodes

#Tech #With EachOther

Conversations with Each&Other

updated il y a 6 ans

maison des série•Feed

Podcast by Each&Other

22 episodes

#Tech #With EachOther

Tous les épisodes

Conversations with Each&Other

1
Ep 22. Campsited: taking digital outdoors with founder Finan O’Donoghue 9:48

il y a 6 years9:48

9:48

One evening, Finan sat down at his computer to book a campsite on-line. He describes his experience as 'infuriating', but this same frustration inspired him to start his company Campsited, an idea that brings good UX to a traditional service. www.campsited.com

Conversations with Each&Other

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Ep 21. Bridging the gap between product and interface with Tim Redfern (Head of innovation at Drop) 14:07

il y a 6 years14:07

14:07

Tim Redfern co-founded Drop on the back of an art project. The result was a weighing scales that can pair with any device and deliver lots of delicious cookable content right to your table. But their success doesn't end there. Because today, Drop help household brands to evolve their traditional products and deliver a better user experience.…

Conversations with Each&Other

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Ep 20. Demystifying chatbots with Brian Donohue (Director of Product Management at Intercom) 14:01

il y a 6 years14:01

14:01

Brian Donohue came to Chat Bots with a lot of unknowns: What drives them? Who tells them what to do? How intelligent are they? In this conversation, Brian shares what he and his team learned a long and outlines some of the strengths and limitations of Bots. Introducing Answer Bot: instant resolutions and happier customers https://www.intercom.com/blog/introducing-answer-bot/ Fresh perspective – how we invented our Custom Bot chatbot builder https://www.intercom.com/blog/designing-custom-bot-conversations/ Eliza https://www.masswerk.at/elizabot/…

Conversations with Each&Other

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Ep 19. Designing for a world of connected workers and process automation 21:00

il y a 8 years21:00

21:00

When we think of smart products, the likes of the Nest thermostat or Amazon’s Alexa come to mind. And while a great number of connected devices are aimed at the consumer market, there are huge opportunities for bringing smart devices and process automation into the working day for the blue and grey collar workforce. Each&Other's Ciaran Harris and Tom Cunningham discuss the challenges and opportunities of designing for a connected workforce.…

Conversations with Each&Other

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Ep18. Discovering what matters most with User Interviews 30:19

il y a 8 years30:19

30:19

Many voice of the customer programmes centre around surveys and metrics without truly understanding the people and the problems they have. When done well, interviewing users will help unlock what matters most to your customers, and why. And with that you can expand the possibilities of what you can create to satisfy their needs. Each&Other's Laurence Veale and Tom Cunningham discuss the unsung value of interviewing users.…

Conversations with Each&Other

1
Ep17. Vision And Drive - what product teams can learn from concept cars 25:48

il y a 8 years25:48

25:48

Product teams need vision and drive: we can learn a lot from using a 'concept car' approach in our products. The concept car becomes the physical embodiment of a set of values. It’s a way of getting people excited about the new design direction. Crucially, it’s a chance to gauge the public’s response to the design; features of the concept car that are well received can be progressed, and those that aren’t can be quietly dismissed.…

Conversations with Each&Other

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Ep 16. Understanding your Customers with a Single Customer View 27:52

il y a 8 years27:52

27:52

"One of the worst things a customer can experience is that a company they have a service with really doesn't have a clue about them". In this podcast Each&Other's Peter Keane, Brian Herron and Tom Cunningham discuss Customer Experience, The Single Customer View and building and maintaining trust with your customers. www.eachandother.com @TheOthersHQ…

Conversations with Each&Other

1
Ep 15. Smart Companies Invest In Design Systems 20:15

il y a 8 years20:15

20:15

Design Systems need to be thought of as products who’s success is determined by the right inputs, good management and that missing ingredient — ownership. Each&Other's Brian Gough and Tom Cunningham discuss the considerations for any team thinking of investing in their own Design System.

Conversations with Each&Other

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Ep 14. Design Principles: from Industrial Product To UX Design 23:20

il y a 8 years23:20

23:20

The digital and physical worlds are converging in our daily lives. Each&Other's Billy Harney, Laurence Veale and Tom Cunningham discuss the approach to designing for digital and physical products.

Conversations with Each&Other

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Ep 13. Building Enterprise Products And Scaling Fast With Fenergo’s UX Team Manager Philip Murray 35:45

il y a 8 years35:45

35:45

Fenergo are one of the fastest rising success stories in the Fintech / Regtech world. There are plenty of challenges with building enterprise software and scaling fast. Each&Other's Tom Cunningham chats to Fenergo’s UX Team Manager Philip Murray about the challenges and opportunities.

Conversations with Each&Other

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Ep 12. Design Tools To Collaborate And Communicate 27:47

il y a 8 years27:47

27:47

The tools we use for designing, prototyping and testing with users are core to successful teams. But which one's do we choose? Each&Other's Tom Cunningham, Patrick Cusack, Brian Gough discuss the sea of options and the benefits of a unified toolkit within your team.

Conversations with Each&Other

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Ep 11. Purpose and personality: chatbots and conversational commerce 30:14

il y a 8 years30:14

30:14

Chatbot's and conversational commerce are hot topics right now. Each&Other's Laura Nolan, Brian Herron and Tom Cunningham discuss some considerations you should keep in mind before you start designing your chatbot. www.eachandother.com

Conversations with Each&Other

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Ep 10. Building Teams And Products With Donal O Mahony, Head Of UX & Design At Fleetmatics 26:57

il y a 8 years26:57

26:57

Continuing on with our series on Bringing UX into Organizations, Each&Other’s Brian Herron talks to Donal O Mahony of Fleetmatics about building design teams and shipping products that users love. Hope you enjoy. www.eachandother.com

Conversations with Each&Other

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Ep 9. The Challenges of Bringing UX into Organisations 38:40

il y a 8 years38:40

38:40

If your own business hasn't already started to hire in-house design teams, then it's likely you'll be planning to do so soon. Each&Other's John Wood and Tom Cunningham discuss the pitfalls of building products, building teams and tips to avoid building 'User Debt' for your products or service. For more insights go to www.eachandother.com…

Conversations with Each&Other

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Ep 8. Taking Control Of Your Brand Experience 20:15

il y a 8 years20:15