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Contenu fourni par Jason Rhode. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Jason Rhode ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
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B2B Agility with Greg Kihlström™: MarTech, E-Commerce, & Customer Success

1 #65: Transforming CX with AI plus People, Processes, and Platforms, with John Durocher, Calix 23:03
23:03
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Are your people, processes, and platforms delivering value or to drive better customer experiences, or are they—and your CX—disconnected and siloed? Agility requires a willingness to adapt and evolve, as well as a deep understanding of how customer trust is built (or broken) through simplicity, personalization, and empowered employees. Today, we're going to talk about how brands can transform their customer experience using AI-powered strategies. To help me discuss this topic, I'd like to welcome, John Durocher, Chief Customer Officer at Calix. About John Durocher John Durocher leads the award-winning Calix Customer Success organization as chief customer officer. In his previous role as executive vice president of customer success at Salesforce, he led the teams actively engaged with Salesforce global customers. Prior to joining Salesforce.com, Mr. Durocher spent 17 years with Accenture's financial services practice and has a solid track record of planning, and executing growth initiatives, and a passion for bringing innovative ideas to clients. Mr. Durocher is recognized as a thought-leader in Customer Relationship Management (CRM), authoring a number of papers and articles that have been published in industry and research publications. Mr. Durocher has also been actively involved in developing software solutions for the Financial Services Industry and is a patent holder on several that have been deployed globally. John Durocher on LinkedIn: https://www.linkedin.com/in/johndurocher/ Resources Calix: https://www.calix.com Don't miss Calix's ConneXions conference, October 18 – 21, 2025 at the Wynn Resort in Las Vegas. Learn more and register here: https://www.calix.com/events/connexions.html Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com "…
Jason Rhode's EdTech Presentations (enhanced)
Tout marquer comme (non) lu
Manage series 1150149
Contenu fourni par Jason Rhode. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Jason Rhode ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
Recordings of various talks and presentations given by Jason Rhode concerning educational technology and instructional design for online learning (enhanced)
…
continue reading
13 episodes
Tout marquer comme (non) lu
Manage series 1150149
Contenu fourni par Jason Rhode. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Jason Rhode ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
Recordings of various talks and presentations given by Jason Rhode concerning educational technology and instructional design for online learning (enhanced)
…
continue reading
13 episodes
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Jason Rhode's EdTech Presentations (enhanced)
1 Text Messaging with Your Students While Maintaining Privacy 1:00:04
1:00:04
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webinar with Barry Dahl, Todd McCann, Brett Kopf, and Jason Rhode that explored the reasons and tools for safely communicating with students via sms
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Jason Rhode's EdTech Presentations (enhanced)
Do you struggle to keep track of all your favorite Web sites and other online resources? Would you like to share the links to your favorite online resources with your colleagues or students? Using Diigo, you can both easily bookmark your favorite online resources in the cloud and annotate, share, and collaborate in new ways! This archive of the Faculty Summer Institute 2010 hands-on session will introduce the Diigo collaborative research tool and explore several practical applications for implementing collaborative resource sharing in the classroom.…
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Jason Rhode's EdTech Presentations (enhanced)
Have you gotten started with Twitter but now wondering what else is possible? What are hashtags? What are Twitter lists and how do get started using them? How can you easily post photos, videos, and links? What additional online tools and 3rd party apps can be integrated with Twitter to streamline posting of resources? This archive of the advanced hands-session at Faculty Summer Institute 2010 explores the answers to these questions. Bring your own Twitter account.…
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Jason Rhode's EdTech Presentations (enhanced)
Twitter is an online application that is part blog, part social networking site, and part cell phone/IM tool. It is designed to let users describe that they are doing or thinking at a given moment, in 140 characters or less. This archive of the hands-on session at Faculty Summer Institute 2010 introduces the Twitter microblogging tool and discusses its mobile collaboration potential in the learning environment.…
This archive of the Wimba Distinguished Lecture on 4/30/2010 shares Northern Illinois University’s journey offering live online faculty development workshops using Wimba Classroom as well as making online workshop archives available for on-demand viewing either online, in iTunes, or on a mobile device. Emphasis is placed on NIU’s step-by-step workflow for using the MP4 archive download capabilities in Wimba Classroom 6.0 to deliver archived online faculty development programs in podcast form. The presentation includes considerations for hosting archives outside Wimba Classroom as well as the steps necessary to create a podcast RSS feed, submit to the iTunes store, and update the necessary files when a new MP4 archive from Wimba Classroom is available. Slides are available for download at jasonrho.de/wimba2010 During the second half of the presentation, Rasmussen College shares their use of breakout rooms for faculty development and collaboration.…
experiences of incorporating instructor and student blogs into an online course as well as recommendations for those considering utilizing blogs in online learning
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Jason Rhode's EdTech Presentations (enhanced)
experiences of incorporating instructor and student blogs into an online course as well as practical recommendations for those considering utilizing blogs in online learning
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Jason Rhode's EdTech Presentations (enhanced)
Rhode, J. F. (2008, November 7). Using educational social software to foster socially constructed self-paced learning. Presented at the 2008 AECT Convention.
Introduction to RSS and discussion of how blogs and podcasts leverage RSS to automate the delivery of content. Examples of educational applications of blogs and podcasts will be shared and strategies for using blogs and podcasts in conjunction with Blackboard will be discussed. Talk given at 2006 SLATE Conference on October 20, 2006, University of Chicago, Chicago, IL…
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Jason Rhode's EdTech Presentations (enhanced)
1 Web 2.0 Gizmos and Gadgets - 2007 SLATE Conference 57:27
57:27
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Rhode, J. F. (2007, Oct. 5). Web 2.0 gizmos and gadgets: Moving beyond the walls of Blackboard. Presented at the 2007 SLATE Conference, Chicago, IL | workshop handout available at http://slateconference.googlepages.com/web2.0
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Jason Rhode's EdTech Presentations (enhanced)
brief introduction to the technology of podcasting and instructional benefits
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Jason Rhode's EdTech Presentations (enhanced)
Rationale for why social bookmarking is necessary, an explanation of what is social bookmarking, and links to social bookmarking services
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