Les meilleurs podcasts Guardian Talk (2024)

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The claims experience at Guardian 12:56

5M ago12:56

12:56

John talks to our Head of Claims, Phil Deacon, about how product innovation makes such an important difference at point of claim In this podcast, John and Phil explore Guardian’s approach to claims. Using real-life examples, Phil explains what makes Guardian different and how these things improve the claims experience. He talks about the role of pr…

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Our first claims report - transparency builds trust 16:41

5M ago16:41

16:41

In this podcast, John talks to Phil Deacon, Head of Claims at Guardian, about this major milestone. Discussing both the claim statistics and the experience of claiming with us, Phil explains how we were able to pay 100% of our Life and Terminal Illness claims in 2023, as well as why he believes transparency is fundamental to building trust.…

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What we've learnt from CIExpert's critical thinking report 2024 26:49

9M ago26:49

26:49

In this feature-length podcast, John talks to Alan Lakey, Founder and Director of CIExpert and our Head of Marketing Rachael Welsh about the findings of CIExpert’s Critical Thinking Report 2024. Co-sponsored by Guardian, the report contains the most comprehensive research into the UK’s critical illness market that’s been done to date. Surveying ove…

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The importance of talking about children's critical Illness cover 16:23

1y ago16:23

16:23

In this podcast special, John talks to Head of Marketing Rachael Welsh about why Guardian is supporting charity Young Lives vs Cancer. Rachael discusses how advisers themselves have raised the issue of how difficult children's critical illness cover conversations can be, prompting new research showing the financial strain it can place on families a…

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Guardian's first 5 years: a conversation with Katya MacLean, CEO 18:58

1+ y ago18:58

18:58

In this podcast, John talks to our CEO, Katya MacLean, to celebrate the milestone of 5 years since our entry into the protection market. Katya talks through our journey so far, including the positive reaction to our approach to product design and how we bring transparency and certainty at point of claim. She sheds light on our unique culture, our g…

1
Supporting our partners to meet the Consumer Duty 11:48

1+ y ago11:48

11:48

In this podcast, John talks to Guardian’s Head of Strategic Partnerships, Vincent O’Connor, about the new Consumer Duty regulation. 31 July marks the deadline for whole of market compliance with the FCA’s new Consumer Duty guidance. In this podcast, Vincent discusses his views on the impact of Consumer Duty for the protection market and why he thin…

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Guardian Welcomes Vincent O'Connor as Head of Strategic Partnerships 13:50

1+ y ago13:50

13:50

In this podcast, John talks to Guardian’s new Head of Strategic Partnerships, Vincent O’Connor, about his career to date and what he hopes to achieve in his new role at Guardian. For listeners who don’t know Vincent, the podcast gives a background to his career, which spans the advice and provider side. He shares how protection has always been core…

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The market reaction to our Income Protection 15:54

1+ y ago15:54

15:54

In this podcast, John talks to our Sales Director, Hilary Banks, about the market’s reaction so far to our new Income Protection. Hilary shares the positive feedback we’ve received from advisers, including the overwhelming immediate response on social media. She talks through the features advisers have welcomed most – including our ‘own job’ defini…

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HOW OUR NEW INCOME PROTECTION PRODUCT IMPROVES CERTAINTY AT CLAIM 12:48

1+ y ago12:48

12:48

In this podcast, John talks to our Head of Claims, Phil Deacon, about our new Income Protection which went live at the start of April. The new Income Protection cover – like our Life, Critical Illness, Combined, and optional Children’s Critical Illness covers – has been designed to give more certainty at claim. John and Phil discuss our use of an ‘…

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Guardian's white paper helping advisers rise to the challenge of the cost of living crisis 14:48

1+ y ago14:48

14:48

In this podcast, John talks to Guardian’s Head of Marketing, Rachael Welsh about the firm’s On The Front Foot white paper, designed to help advisers rise to the challenge of the cost of living crisis. During 2022, prices were rising fast and through the course of the year it became apparent that they weren’t transitory. The cost of living soon beca…

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Legacare’s free help with legal matters 13:43

2+ y ago13:43

13:43

In the next of our 4-part HALO mini-series, John talks to Meg Kirby, Founder of legal charity, Legacare. The charity supports people who are critically ill, terminally ill or bereaved, to help them put their affairs in order. When a person receives a life-changing diagnosis or are told they only have a short while to live, there are often a mountai…

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Krysalis’ specialist neurological occupational therapy 17:23

2+ y ago17:23

17:23

In the next of our 4-part HALO mini-series, John talks to Jo Throp, Clinical Director of Krysalis Consultancy, about their specialist occupational therapy. This is offered free as part of HALO to Guardian’s customers suffering from neurological conditions. Krysalis and Guardian both agree that a protection insurance claim should be a time to look a…

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RedArc’s personal nurse service 16:28

2+ y ago16:28

16:28

In the second of our 4-part HALO mini-series, we talk to Christine Husbands, Managing Director of RedArc, about their personal nurse service. This is offered to all customers who’d benefit from it as part of HALO. RedArc share Guardian’s belief that a claim is more than just a payout and also that the support provided at this time needs to be bespo…

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What Guardian's HALO can do for your clients 12:01

2+ y ago12:01

12:01

Welcome to the first of a 4-part mini-series featuring Guardian and its HALO partners. HALO is Guardian’s bespoke claims service, and these podcasts help bring to life the huge value the service provides to our customers. Phil introduces the thinking behind the protection challenger’s HALO service. He tells us how a claim is so much more than a pay…

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The role of culture in customer service 14:45

3y ago14:45

14:45

As Guardian scoops one of the highest accolades for service for the 3rd year in a row, COO, Duncan Mosely, shares his views on what it takes to keep customers happy. In this podcast, Duncan and John discuss Guardian’s recent 5* award at the Financial Adviser Service Awards. It’s something the challenger has achieved every year since launch, so what…

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John and Hilary chat about the role of advice in protection and why there has never been a better time to have the protection conversation 13:57

3+ y ago13:57

13:57

In our latest podcast, John talks to our Sales Director, Hilary Banks, as she completes her third month in the role. Responsible for our growth, she gives us a potted history of her career to date and talks about the things she’s learned along the way. We get her view on the crucial role of financial advice in protection and what she thinks the ind…

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Martin Reynolds and Rachael Welsh talk about the mortgage protection opportunity this year 17:37

4y ago17:37

17:37

For the first podcast of 2021, we’re joined by Martin Reynolds, Chief Executive of SimplyBiz Mortgages, and Rachael Welsh, Head of Marketing at Guardian. Discussing the resilience of the mortgage advisory market when faced with last year’s challenges, Martin and Rachael draw insights from Guardian’s adviser research and share their views on the sig…

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Katya talks about what it’s been like to come to market as a challenger 22:58

4y ago22:58

22:58

In this podcast, Katya MacLean, our CEO, talks about what it’s been like to come to market as a challenger. She discusses the highs and lows of Guardian’s journey to date, and why winning adviser hearts and minds is so important. Delving into some entrenched industry norms the business is seeking to tackle, this podcast is useful for any adviser wh…

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John talks to Andy Peters about his career, his time at Guardian and the future of distribution 16:38

4y ago16:38

16:38

In the 2nd of our podcast series, we speak to Andy Peters, Guardian’s outgoing Distribution Director. Andy’s had a long and distinguished career in protection which, most recently, involved building the hugely successful distribution and marketing team which brought Guardian to market. In this podcast, he discusses some of the insights he’s gathere…

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John and Katya talk about leading a business through COVID 17:13

4y ago17:13

17:13

In the first of a series of podcasts, Katya Maclean, Guardian CEO, talks about what it’s been like to lead a business through the Covid pandemic. In what’s been a testing time for the whole of society, she shares her insight into how the protection sector has coped, what impacts were short term, and which changes may persist. With topics ranging fr…